Professional Summary
Overview
Work History
Education
Skills
Software
Languages
Certifications
Accomplishments
Additional Information
Work Availability
LinkedIn Profile
Timeline
Mudasir Ahmad

Mudasir Ahmad

Senior Professional - Banking And Financial Services
Abu Dhabi
Professional Summary

Experienced Branch Operations Manager with over 15 years of vast and diversified experience. Specialized in operational risk management, process improvement, standardization, security procedures, staff management, and performance appraisals. Proficient in providing various banking services to customers and oversee all significant banking operations. Proven history of successful execution in complex, multi-faceted, highly competitive environments. Looking forward to leveraging my skills to exceed organizational goals.

Overview
19
19
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History

Branch Operations Manager

RAK Bank
2013-01 - 2021-01
  • • Corresponded to assess budget plans and present costs to forecast trends and recommend changes.
    • Trained all branch employees and implemented a mentoring program to promote positive feedback and engagement.
    • Facilitated with managing individual and team tasks and implemented the bank's policies and processes
    • Identified and capitalized on community business opportunities with effective networking.
    • Formulated to receive superior customer service satisfaction scores for four consecutive quarters.
    • Protected company assets with a strategic risk management approach.
    • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
    • Undertook peer audit assignments as per annual plan; managing audit projects from planning to report drafting that increased rating in the primary audit by 90%
    • Coordinated to support all branch operations, managed all communication with branch staff in meetings, and ensured compliance to all production and finance activities.
    • Performed sales call to facilitate branch business and participate in all sales meetings and events and ensure effective penetration of branch to increase revenue.
    • Provided training to junior staff and evaluate work of all management trainees and identify all strengths and weakness for same and organize staff meetings for same.

Training Specialist

RAK Bank
2009-08 - 2012-12
  • • Developed and delivered up-to-date training information for banking procedures and activities to enhance employee performance, boosting employee efficiency by 90%.
    • Gathered data about course success and participant experiences to help with future course planning.
    • Assessed skill gaps for employees in the branch operations department and developed training courses to meet identified needs.

Teller / Head Teller

RAK Bank
2007-05 - 2009-07
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Processed quarterly vault and ATM audits with zero error rate.

Cash & Remittances Officer

ABN AMRO Bank N.V
2005-07 - 2007-04

Foreign Exchange Executive

Thomas Cook
2005-02 - 2005-05

Customer Service Executive

American Express
2004-03 - 2005-02

Shareholder Response Officer

ASX Perpetual Registrars
2003-09 - 2003-12

Senior Customer Service Executive

GE Capital
2000-11 - 2002-12
Education

Master of International Business International Business

University Of Wollongong
2003-01 - 2003-12

Bachelor of Arts Geography

University Of Delhi
1997-07 - 2000-07
Skills

Compliance reviews

Employee Training and Development

Staff Management

Verbal/written communication

Customer service expertise

Strong team-builder

Operational Efficiency

Continuous Improvement

Quality Service

Compliance Reviews

Relationship Building And Management

Relationship Management

Resourceful nature

Banking

Staff Training

Product training

Key performance indicators

Software

Finacle Core Banking Software

Finacle CRM Banking Software

MS Office

Languages

English

Hindi

Certifications

Finacle Core Banking Training

2010-03

Train the Trainer Training

2009-09
Accomplishments

➢ Achieved significant increase in the sales across Abu Dhabi and Al Ain Districts through process reengineering and trainings

➢ Conducted Bi-annual Peer Audits across all 7 branches, performed gap analyses and identified business solutions to address shortcomings

➢ Trained Branch Staff in Abu Dhabi and Al Ain on Finacle Core Banking System

➢ Recognized with the ‘Best Trainer’ Award for successfully training and coaching new hires and existing employees to up skill them for the role of Teller

Additional Information

I am a proactive, highly skilled, and progress-driven Experienced Branch Operations Manager with over 20 years of vast and diversified experience and specialised in Employee Training and Development, Staff Management, Excellent Verbal/written communication, Customer service expertise, Continuous Improvement and Quality Service.

With a long-standing record of initiative and innovation, I have developed and executed strategies that I believe will bring value to your organisation.

Identifying improved approaches and enhanced solutions to business challenges are activities that drive and inspire me. Exploration, pursuit, and motivation are my framework for success. I believe that fresh perspectives and trying new techniques help the business evolve and grow.

Throughout my career, I have exercised collaboration and effective communication, in the contribution of team efforts and organizational improvements.

I have honed my abilities in Task Management, Creative Thinking, Customer Service, Collaboration, Conflict Resolution, Staff Management, Quality Management, Process Improvements, Performance Management, and Performance Appraisals.

I am an astute problem-solver capable of prioritizing and managing complex problems with proficiency. Contributions to my earlier roles, and this field at-large, revolve around my essential process improvement skills and client relationship management.

As a team player, I am collaborative with peers, searching for new ways to integrate valuable insights. Through these qualities, I have confidence in my ability to facilitate positive change and collective effort.

In closing, I am thrilled at the possibility and would love the opportunity to meet with you and discuss the value I can bring to your blessed organization. I appreciate your consideration and look forward to hearing from you soon.

Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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LinkedIn Profile

https://www.linkedin.com/in/mudasir-ahmad/

Timeline

Bachelor of Arts Geography

University Of Delhi
1997-07 - 2000-07

Senior Customer Service Executive

GE Capital
2000-11 - 2002-12

Master of International Business International Business

University Of Wollongong
2003-01 - 2003-12

Shareholder Response Officer

ASX Perpetual Registrars
2003-09 - 2003-12

Customer Service Executive

American Express
2004-03 - 2005-02

Foreign Exchange Executive

Thomas Cook
2005-02 - 2005-05

Cash & Remittances Officer

ABN AMRO Bank N.V
2005-07 - 2007-04

Teller / Head Teller

RAK Bank
2007-05 - 2009-07

Training Specialist

RAK Bank
2009-08 - 2012-12

Train the Trainer Training

2009-09

Finacle Core Banking Training

2010-03

Branch Operations Manager

RAK Bank
2013-01 - 2021-01