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Shantel Leitner
Business Owner
DENVER,CO
Summary
Quality-oriented and professional small business owner currently with 15+ years in numerous, various fields including administrative work, customer service, and business relations. Aiming to leverage a proven knowledge of customer satisfaction, records management, and service delivery skills to fulfill this position.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Small Business Owner
Leitner Barber Inc.
Denver, CO
09.2018 - Current
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Promoted business via social media to generate leads and maximize brand identity.
- Frequently studied market to keep abreast of new industry trends.
Independent Contractor
BC Barber Co.
Denver, CO
10.2017 - 09.2018
- Consulted with customers to assess needs and propose optimal solutions.
- Completed full and partial shaves with clippers and standard and straight razors.
Receptionist
Shed Barber & Supply
Austin, TX
11.2015 - 09.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Resolved customer problems and complaints.
Licensed Barber
Shed Barber & Supply
Austin, TX
11.2015 - 09.2017
- Consulted with clients to assess personal style preferences and unique needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed business customer service, responding to requests and concerns promptly.
SHOP MANAGER
Finley's Barber Shop
West Lake Hills, TX
11.2014 - 12.2015
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance
- Meet with managers or other supervisors to stay informed of changes affecting operations
- Resolve customer complaints regarding worker performance or services rendered
Education
Associate of Arts - Liberal Arts And General Studies
Butler Community College
El Dorado, KS 09.2005 - 05.2007
Skills
Money handling abilities
Administrative support
Account management
Business management and development
Timeline
Small Business Owner
Leitner Barber Inc.
09.2018 - Current
Independent Contractor
BC Barber Co.
10.2017 - 09.2018
Receptionist
Shed Barber & Supply
11.2015 - 09.2017
Licensed Barber
Shed Barber & Supply
11.2015 - 09.2017
SHOP MANAGER
Finley's Barber Shop
11.2014 - 12.2015
Associate of Arts - Liberal Arts And General Studies
Butler Community College
09.2005 - 05.2007