Organization and Time Management
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Shellie Price
Office Administration/Support
West Des Moines,United States
Summary
Seeking a full-time position where value can be added with transferrable skills. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team and organizational goals. Offering excellent communication and decision-making skills. The ideal position will offer professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Looking for a work environment that includes diversity, inclusion, equity, and promotes career growth.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Business Execution Consultant
APEX Systems
West Des Moines, IA
04.2022 - 06.2022
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations, and provided exceptional service.
- Identified issues, analyzed information, and provided solutions to problems.
- Used Microsoft Word and other software tools to create documents and other communications
- Used coordination and planning skills to achieve results according to schedule
Sr Financial Coordinator
Price-Wardlaw Family Trust
West Des Moines, IA
07.2012 - 12.2019
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers, handled concerns quickly and escalated key issues to appropriate state agencies.
Client Relations Consultant
YRC Worldwide Inc.
West Des Moines, IA
08.2011 - 07.2012
- Managed 100-150 inbound customer calls daily for inquiries requests shipment pickup requests, process quotes, customer orders, complaints, and track misrouted shipments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Communicated with customers to assess and address individual needs, providing timely and quality support via computer and phone systems.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Customer Retention Coordinator
Nationwide Insurance Company
Des Moines, IA
10.2008 - 06.2011
- Managed 40-50 outbound calls daily to policy holders to perform proactive thorough reviews of policy coverages and recommend policy enhancements.
- Identify Property and Casualty Insurance policy coverage deficiencies, analyzed information for increase/decrease on policy limits, coverages, and deductibles. Provided recommendation on solutions for best suited coverages.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated key issues to relevant department for correction.
Sr. Individual Account Coordinator
Group Benefits Limited
Urbandale, IA
03.2007 - 03.2008
- Received and processed 20-30 new business health insurance and Medicare applications for policies into management system after gathering and verifying client application information.
- Identified issues, analyzed information, and provided solutions to problems.
- Handled 40-50 calls per day to address customer inquiries and concerns.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to internal/external customers, handled concerns quickly and escalated key issues to supervisor.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ 08.2007 - 06.2013
Master of Science - Criminal Justice
University of Phoenix
Tempe, AZ 08.2010 - 06.2013
Skills
Problem-Solving
Self-Motivated
Microsoft Software Proficiency
Analytical and Critical Thinking
Business policies and procedures
Complaint resolution
Staff education and training
Administrative support
Account management
Creative problem solving
Typing 50 wpm
Word processing
Error detection
Information Verification
Microsoft Office proficiency
Data verification
Proofreading
Office administration
Identifying errors
Complaint resolution
Service standard compliance
Training development aptitude
Quality assurance
Negotiating payments
Processing payments
Collecting payments
Processing credit card payments
Credit and cash payments
Attention to Detail
Critical Thinking
Training and Development
Planning and Coordination
Excellent Telephone Etiquette
Creative collaboration
Sound editing proficiency
Data Entry
Google Workspace
Flexible and Adaptable
Active Listening
Interpersonal Communication
Multitasking Abilities
Dependable and Responsible
Business Relationship Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Execution Consultant
APEX Systems
04.2022 - 06.2022
Sr Financial Coordinator
Price-Wardlaw Family Trust
07.2012 - 12.2019
Client Relations Consultant
YRC Worldwide Inc.
08.2011 - 07.2012
Master of Science - Criminal Justice
University of Phoenix
08.2010 - 06.2013
Customer Retention Coordinator
Nationwide Insurance Company
10.2008 - 06.2011
Bachelor of Science - Business Management
University of Phoenix
08.2007 - 06.2013
Sr. Individual Account Coordinator
Group Benefits Limited
03.2007 - 03.2008