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GDPR - Frequently Asked Questions

Frequently Asked Questions

GDPR — What you need to know

  1. What is the GDPR?

    The General Data Protection Regulation (“GDPR”) is a new set of data privacy parameters for companies. The GDPR further provides rights to users established by the European Union Parliament for all of European customers. The GDPR is effective and enforceable on May 25, 2018.

  2. Does GDPR apply to BOLD?

    Yes. Under GDPR, BOLD is required to comply with all of its regulations concerning data privacy for its customers who are so-called European Data Subjects.

  3. Is BOLD compliant with the GDPR requirements?

    Yes. We have fully addressed them and created various internal procedures to ensure total compliance with the GDPR. Our Privacy Policy as well as our Cookies and Tracking Technologies policies contain the necessary information and disclosures for our users.

  4. What information do we collect from our users?

    We collect the following information from our users once an account has been created: contact information, user profile, user content, behavioral, e-commerce history, anonymized content, email. We define these categories as follows:

    CategoryExamples of Personal Information
    Contact InformationContact information includes anything in your account information which you have provided to us which allows us to contact you such as your name,email address, phone number, physical address, etc.
    User ProfileUser profile includes information which you have provided to us so that we can provide our services to you such as survey responses, career test information, or job classifications (e.g. education level, “what description fits you best”, industry, sub-industry etc.)
    User ContentUser content is document data which we have in the form of resumes, cover letters, and other documents which you have created with and/or uploaded to our services.
    Behavioral DataBehavioral data includes interactions you have with our services such as account creation date, product statuses, web activity logs, job searches run, etc
    E-commerce HistoryE-commerce history is the record of transactions and purchases of our service and includes items such as subscriptions, billing events, credits, and refunds.
    Anonymized ContentAnonymized content includes logged snippets and samples from resumes and other documents which we may collect, anonymize, and process.
    Email HistoryEmail History is the record of communications you have had with us and includes items such as job-related messages and customer service interactions.

    For more information please visit our Privacy Policy.

  5. Did you consent or authorize the site’s collection of your personal information?

    Yes, once you created your account within the site, you agreed to our Terms of Use, Privacy Policy, and the Cookies and Tracking Technologies policy within. You can revisit them at any time by clicking these links. Links

  6. What are your data privacy rights under GDPR?

    The GDPR regulation creates the following data privacy rights to all for European data subjects:
    (i) right to rectify inaccurate data; (ii) right to erasure (deletion of your personal information); (iii) right to restrict processing of your personal information; (iv) right of data portability; and (v) right to object.

  7. What is the right to rectify inaccurate data?

    Under GDPR, European data subjects have the right to obtain from us without undue delay the rectification of inaccurate personal information concerning their respective account on our site. Taking into account the purposes of the processing, the users shall have the right to have incomplete personal information completed, including by means of providing a supplementary statement.

  8. What does right to erasure stand for?

    Under GDPR, European data subjects have the right to request erasure or deletion of their personal information collected by Provider in connection to the account within the site, without undue delay. It is also known as the right to be forgotten.

  9. What is the right to restrict processing of personal information?

    Under GDPR, European data subjects have the right to restrict processing of their personal information if (i) the accuracy of the personal information is contested by the data subject, for a period enabling the Provider to verify the accuracy of the personal information which shall be done under the users’ consent; (ii) the processing is unlawful and the data subject opposes the erasure of the personal information and requests the restriction of their use instead; (iii) the Provider no longer needs the personal information for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims; (iv) the data subject has objected to processing pursuant to Article 21(1) pending the verification whether the legitimate grounds of the Provider override those of the data subject. Please note that while we can prevent further processing your personal information in the future; however, once we have processed your personal information we are not able as a technical matter to un-process data previously processed.

  10. What does your right of data portability mean?

    Under GDPR, European data subjects obtain the right to receive their personal information given to us through the site in a commonly used and machine-readable format - if it was collected in an automated way. The users may also transmit their information to another Provider or controller of data.

  11. What is your right to object?

    Under GDPR, European data subjects, have the right to object at any time to processing of personal information concerning them. When the data subject objects, we will no longer process their personal information unless we can demonstrate compelling, legitimate grounds for the processing which override the interests, rights and freedoms of the user or for the establishment, exercise or defence of legal claims.

    Where personal information is processed for direct marketing purposes, then you will have the right to object at any time to processing of personal information concerning you for such marketing.

    Please note that when you object to processing we can stop processing your personal information in the future; however, once we have processed your personal information we are not able as a technical matter to un-process data previously processed.

  12. Can you request access to your collected personal information on our site?

    Yes. Within your account on our site you can access certain of your personal information such as your contact information, user profile, and user content. For access to other information not available through the site, please contact our Customer Service team with your specific request for assistance or use this link: Personal Info

  13. Can you rectify your personal information?

    Yes. Our users are enabled to rectify, modify, or amend their personal information collected through their subscription to our services. Within your account on our site you can correct certain elements of your personal information such as your contact information, user profile, and user content. You may edit content in documents such as your resume directly within the product You may click here to correct personal info within your account’s ‘My Settings’. Please note that behavioral, e-commerce history, and email are event-based and not subject to correction. For access to other information, please contact our Customer Service team with your specific request for assistance.

  14. Can you withdraw initial consent to processing of personal information in our site?

    Yes, please contact our Customer Service team at: 844-673-7863 to submit your request and initiate corresponding procedures. Please note that when you withdraw consent to processing we can prevent further processing your personal information in the future; however, once we have processed your personal information we are not able as a technical matter to un-process data previously processed.

  15. Can you request deletion of your personal information from our site?

    Yes. All of our customers who are European data subjects can request our Customer Service Team to erase certain of their provided personal information or can delete their account at the following link: Personal Info . This functionality will only allow you to delete all of the personal data we hold. If you would like use to delete only a subset of your data, please contact customer service at 844-673-7863 . Moreover, once you delete your account your personal information will cease to be processed by us and shared with third parties. Please note that certain information in your profile including e-commerce history and email are event-based and may be retained in archival form for business records. Account deletions are effective immediately and are irreversible. For more specific deletion requests, we will process your request as quickly as we can, but are obligated by law to respond within one month.

  16. Can you stop us from processing your personal information?

    Yes. In the event that you want to rectify your personal information, you can request us to stop processing until it is rectified. Please note that while we can prevent further processing of your personal information in the future; however, once we have processed your personal information we are not able as a technical matter to un-process data previously processed.

  17. Can you request a copy of your personal information shared with and collected by us?

    Yes. Our customers who are European data subjects can request a copy (free of charge) of their personal information transmitted through a ‘commonly used and machine-readable format’ within the site. Afterwards, you can also share it with another controller if you wish. Within your account on our site you can download certain elements’) of your personal information such as your contact information, user profile, and user content. You may request from us to download other personal information such as behavioral data and e-commerce history. Please contact our Customer Service team at: 844-673-7863 or use the following link: Personal Info . Depending on the complexity of the request, we will answer in a timely manner to data portability requests, but are obligated by law to respond within one month.

  18. Do we share your personal information provided through the site?

    We may share personal information of our users with (i) our Corporate Family; (ii) our service providers; (iii) other entities like job posting third party websites or potential employers, with your consent; (iv) legal and law enforcement; (v) ad networks; (vi) in the event of change in ownership, the new company owner; (vii) companies in the mobile app industry; and (vii) social networks.

  19. How long do we retain your personal information?

    As long as your account is open within the site, we will retain personal information of its users. If you decide to cancel or terminate your account, your personal information will not be retained any longer. Please note that certain information in your profile including e-commerce history and email are event-based and may be retained in archival form for business records.

  20. Do we use cookies or other tracking technologies?

    Yes. We use cookies or tracking technologies to deliver content, such as ads, tailored to your interests on our site as well as for analytics and performance services. For more information, please see our Cookies and Tracking Technologies Policy.

  21. Who are your data processors or subprocessors?

    Our processors and subprocessors include: Segment; Mixpanel; Iterable; Google Analytics; Freshdesk; NewRelic; Optimizely; Inspectlet; Akamai; Nanorep; Branch; Piwik; Stackify; Seq Server; BlueShift; SmartLook; Full Story; Sendgrid; SparkPost; MailGun; Qualaroo; Woopra; HPCI; Verifi Order Insights; Ethoca; HPCI Account Updater; Mandrill; Amazon SES (Iterable); Azure CDN; Cloudflare; Kickbox.io; Survey Monkey; Wirecard; Vantiv; Dynamics; Payvision; Worldpay.

  22. Do we share cookies with third parties?

    We may share with third parties through cookies and tracking technologies for analytics and performance purposes. These parties have been generally identified as: AddThis; Bing Ads; DoubleClick; Facebook Connect; Facebook Social Plugins; Google AdWords Conversion and Google Dynamic Remarketing; Google Analytics, Google +1, and Google Tag Manager; Inspectlet; Optimizely; Pingdom; and Segment.

    You may obtain more information on their own on their practices and policies by visiting Section 3 of our Cookies and Tracking Technologies Policy.

  23. Can you restrict or refuse to accept cookies set by our – or any other – site?

    Yes, through your browser settings to access the internet. For further information about how to restrict, remove, and refuse to accept cookies you can visit (i) www.aboutcookies.org or (ii) www.allaboutcookies.org.

  24. What happens if there are any changes to our policies?

    We will timely notify all of our users of any changes affecting the collection and/or transmittal of your personal information.

  25. Can you file a complaint under data privacy grounds?

    Yes. GDPR requires all of the EU States to provide one or more authorities to supervise data privacy compliance.

  26. Where to obtain more information about your data privacy rights?

    Please contact 844-673-7863 for more information 3 your data privacy rights under GDPR.

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