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Cookies and Tracking Technologies Policy

Last updated: November 10, 2021.

 

Thank you for visiting a Bold LLC and Auxiliant SARL ('Provider', 'we' or 'us') offering. To help inform you, we provide this notice ('Cookie and Tracking Technology Policy') on our family of websites, as well as our other related mobile websites, mobile Provider applications ('mobile apps'), services, tools and other applications that link to this notice (collectively, the 'Site'). This Cookie and Tracking Technology Policy governs your consent to our, as well as third-party partners' and vendors', use of a variety of cookies and tracking technology. You can find out more about these types of technology and how to control them in the information below. This Cookie and Tracking Technology Policy forms part of the Provider's Privacy Policy, available at Privacy Policy.

 

1. WHAT ARE COOKIES AND OTHER TRACKING TECHNOLOGY, AND HOW DO WE USE THEM?

 

A cookie is a small text file that is stored on your device by a website that you have visited. Cookies may be placed by the Site (first-party cookies) or by third parties (third-party cookies) to monitor the use of a website. Cookies will be identified depending on their purpose and functionality. Some types of cookie include, but are not limited to:

 

Necessary: These cookies are essential for the Site’s performance and enable you to use its features. Necessary cookies will always be dropped because these are required in order for the Site to function properly. For example, essential cookies include, but are not limited to: cookies dropped to provide the service, maintain your account, provide builder access, payment pages, create IDs for your documents and to store your consent. These cookies record the performance of the Site according to your interaction with it. We may use cookies/tracking technology required for systems administration, to prevent fraudulent activity, improve security or allow you to make use of shopping-basket functionality.

 

Analytics: These cookies analyse visitors’ use of our Site, as well offering you a better experience. Analytics-related cookies used on our Site do not identify you or allow us to send you targeted advertising. For example, we may use cookies/tracking technology for analytics-related purposes to: (a) determine the number of visitors to our Site, identify how visitors move around the Site and, in particular, which pages they visit. This allows us to improve our Site and our services; and (b) determine, if data is available, from which part of the world our Site is being visited so that we can ensure sufficient coverage. More specifically, and as an example, the Provider uses Google Analytics session cookies to provide meaningful reports about Site visitors. Google Analytics cookies do not collect personal data about Site visitors. We have also engaged other third-party providers to analyse the activities of visitors to this Site, and its authorised use of cookies and other tracking technology enable it to have access to information about visitors to this Site, including your personal information, to determine your user traits and preferences to better understand user conversion rates.

 

Performance and personalisation: These cookies make it possible for us to give you access to a customised experience. Personalisation cookies are used to deliver content, including ads, relevant to your interests on our Site and third-party sites based on how you interact with the different elements on our Site, as well as to track the content that you access (including viewing videos). We may also collect computer and/or connection information to tailor your experience to fit your requirements. During some visits, we may use software tools to measure and collect session information, including page response times, download errors, session information and page interaction information.

 

Advertising: These cookies are placed by third-party companies to deliver targeted content based on relevant topics that interest you (for example, providing you with Facebook ads that would interest you), and allow you to better interact with social media platforms such as Facebook. We may use advertising tracking technology to deliver content, including ads, relevant to your interests on our Site and third-party sites based on how you interact with our advertisements or content, as well as to track the content that you access (including viewing videos).

 

Our goal is to collect and use only information that we think is required for our legitimate business interests in order to better understand your interests and improve your experience of using the Site. Cookies set via our Site include those listed below in Section 2.

 

2. CONTROLLING AND DELETING COOKIES AND TRACKING TECHNOLOGY

 

When you access this Site for the first time, or if you have not set your cookie preferences yet, depending on your location, you may be prompted to accept or decline the use of cookies, other than those that are essential. The Help function within your browser will also be available to guide you when setting your cookie preferences. If cookie preference settings are available in your country, you can change them at any time by accessing your account and clicking My settings – Privacy settings. If you have not created an account with us, you can manage your cookie preferences via your browser's Settings page. Please also note that in some cases, restricting, removing or refusing to accept cookies may reduce or prevent the functionality of the Site.

 

The following is a list of cookies dropped on the Site. When you accept cookies, you also allow the collection and sharing of your personal data with third-party vendors. Even though we are not responsible for third-party policies or practices, we do our utmost to ensure that these third-party vendors have privacy policies in place that comply with applicable privacy laws. We try to keep this information current, and will add to and subtract from the chart below from time to time, but it is provided as a courtesy and may not be accurate or up to date. Please contact the applicable third parties regarding their privacy and data security policies and practices. You can also find out more information about their policies by accessing their web pages.

 

Cookie Name

Description

Duration

Provider

Category

_fbp

Used by Facebook to deliver a series of advertisement products such as real time bidding from third-party advertisers.

Persistent (3 months)

Facebook

Advertising

_dc_gtm_UA-*

The cookie is created and used by Google Analytics to store number of service requests.

Persistent

Google Analytics

Analytics

_ga

This Cookie is set by Google Analytics (a web analytics service provided by Google, Inc. - “Google”), and is used to distinguish users on the Website to generate statistical information about their use of the Website. This helps us improve the Website.

Persistent (2 years)

Google Analytics

Analytics

_gali

The cookie is created and used by Google Analytics to determine which links on a page that are being clicked.

Persistent (30 seconds)

Google Analytics

Analytics

_gat

Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property- id>.

Persistent (1 minute)

Google Analytics

Analytics

_gat_gtag_UA_*

The cookie is created and used by Google Analytics to store a unique user ID

Persistent(1 day)

Google Analytics

Analytics

_gid

The cookie is created and used by Google Analytics for the visitor reports. Used to distinguish users.

Persistent(1 day)

Google Analytics

Analytics

_hjAbsoluteSessionInProgress

This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.

Persistent (30 minutes)

Hotjar

Analytics

_hjFirstSeen

This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.

Session

Hotjar

Analytics

_hjid

Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

Persistent (365 Days)

Hotjar

Analytics

_hjIncludedInSessionSample

This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit.

Persistent (30 minutes)

Hotjar

Analytics

_hjTLDTest

When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.

Session

Hotjar

Analytics

_hjUserAttributesHash

User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.

Session

Hotjar

Analytics

_vis_opt_s

This cookie tracks session created for a visitor, i.e., the number of times the browser was closed and reopened. The value is >=1, followed by a pipe sign. For example, the value of 2 indicates that the visitor restarted the browser once while 3 means twice

Persistent (100 days)

VWO

Analytics

_vis_opt_test_cookie

This cookie is created to detect if the cookies are enabled on the visitor’s browser or not. It also helps in tracking the number of browser sessions a visitor has gone through. The value of this cookie is always 1

Session

VWO

Analytics

_vwo_uuid_v2

This cookie calculates unique traffic on a website

Persistent (366 days)

VWO

Analytics

ajs_anonymous_id

Used to distinguish anonymous (i.e. not logged in) users. https://segment.com/legal/privacy/

Persistent (1 year)

Segment

Analytics

ajs_user_id

These cookies are used to record the amount of people that visit our site, and track whether you’ve visited before.

Persistent (1 year)

Segment

Analytics

mixpanelprops

Cookie created by the builder and read by EB-API to send the properties with the server side mixpanel events

Session

Internal - Builder

Analytics

mp_*_mixpanel

Cookie is used by the mixpanel to capture the user's traits/properties

Persistent (1 year)

Mixpanel

Analytics

screenWidth

created by segment.js

Session

Internal - Common segment.js

Analytics

_fw_crm_v

Used to track Visitor/User identity and chat sessions performed by the User

Persistent (1Year)

Freshchat/Freshworks

Necessary

_gcl_au

Used by Google AdSense for experimenting with advertisement efficiency across web sites using their services.It’s the first party cookie for “Conversion Linker” functionality – it takes information in ad clicks and stores it in a first-party cookie so that conversions can be attributed outside the landing page.

Persistent (90 days)

Google Tag Manager

Necessary

acc_session

Cookie is created by accounts

Session

Internal - Accounts

Necessary

Auth

Cookie is created and maintained by accounts for user's claim (encrypted)

Persistent (5 years)

Internal - Accounts

Necessary

clbDocTraits

Cookie created by builder, read by EB-API to send docTraits from server side events

Session

Zety - Builder

Necessary

docTraits

Cookie created by builder, read by EB-API to send docTraits from server side events

Session

Internal - Builder

Necessary

DocumentID

Created to store the current documentID

Session

Internal - Builder

Necessary

enteredBuilder

Cookie is created by the builder to show HIW only once.

Session

Internal - Builder

Necessary

firstTimeUser

Cookie created by buikder - to check firstTimeUser or not

Session

Internal - Builder

Necessary

GAClientID

Cookie created by ECom team on payment page.

Persistent(1 day)

Internal - ECOM

Necessary

gtmvalues

Need to identify pixel fire on success of Registration / Order Confirmation

Session

Internal - Builder

Necessary

lp

Contains the landing page name

persistent - 1 day

Internal - Portal

Necessary

progressBar

This cookie is used to track the progress of onboarding

Session

Internal - Builder

Necessary

ref

Created by visitor service to set the referrer ID of visitor

Persistent (5 years)

Internal - Visitor

Necessary

ShowTnCLink

Cookie created by builder - to showing TnCLink

Session

Internal - Builder

Necessary

SocProofCounter

Social Proof counter

Session

Internal - Builder

Necessary

SocProofSessnCounter

Social Proof session counter

Session

Internal - Builder

Necessary

subs

Cookie created by ECom team on payment confirmation page.

Persistent(1 day)

Internal - ECOM

Necessary

user-state

Cookie created by ECom team on payment confirmation page.

Persistent (1 day)

Internal - ECOM

Necessary

userStageHit

Cookie is created by the builder to fire the user stage - enter builder only once.

Session

Internal - Builder

Necessary

UserStatus

Cookie is created and maintained by accounts for user's info

Persistent (5 Years)

Internal - Accounts

Necessary

visitinfo

Created by visitor service for the visitor's info.

Session

Internal - Visitor

Necessary

vssessionuid

Created by visitor service for the visitor's session id

Session

Internal - Visitor

Necessary

vstr

Created by visitor service for the visitorID

Persistent (5 years )

Internal - Visitor

Necessary

vstrType

Created by Internal common segment to track new or returning visitor

Persistent (5 years )

Internal - Visitor

Necessary

vsuid

Created by visitor service for the visit ID

Session

Internal - Visitor

Necessary

vsutms

Created by visitor service for the utm parameters of a visitors.

Persistent (5 years )

Internal - Visitor

Necessary

 

3. ADDITIONAL INFORMATION

 

Here are a few additional important things that you should know about our use of cookies/tracking technology on our Site:

 

 

4. CONTACT US

 

For any queries in relation to this Cookie and Tracking Technology Policy, please contact us at privacy@bold.com or write to us at Auxiliant SARL, 1A, rue Thomas Edison, L-1445 Strassen, Luxembourg.