Effective date: 19/04/2021
- When you register an account, use our services, download or use any of our mobile apps, use our forum or make a purchase, you voluntarily share certain Information with us, including, but not limited to, your name, email address, address, mobile number, and/or credit card information).
- We use tracking technologies such as cookies to measure usage and provide information that we believe will be of most interest to you. More info.
- We may collect additional information from you if you access our Site through a mobile device (e.g. a unique device identifier, the device’s operating system or the mobile carrier).
- You can also provide us with Information when interacting with our content through or linking to third-party social media sites, plug-ins, or applications.
- By using our Site, you agree that we can share the Information we collect, to the extent permissible by applicable law, with our subsidiaries and affiliates, to our service providers, other entities such as job posting third-party websites and potential employers, legal authorities, others (in the event of a change of control), and social networks and companies within the mobile app industry.
- You can control how and when you want to receive information from us, you may request the erasure of the Information we have gathered from you and a copy of that Information. Click here for other information choices.
- You can change your Information at any time by editing your profile, updating or deleting content that you have posted, or by closing your account.
- The Provider complies with the GDPR. As such, data subjects can exercise their respective privacy rights to the extent they are applicable.
- The Provider complies with the CCPA. As such, California residents can exercise their respective privacy rights to the extent they are applicable.
Questions about this Policy can be sent to firstname.lastname@example.org or as otherwise set out in this Policy.
Effective date: 19/04/2021
2. Information We Collect About You
Information we collect about you depends on how you use our Site.
(a) Registration, Services and Account Information. You can browse the Site without registering for an account with us; in that case we may collect information regarding your device, geolocation data, behavioral, target job and target profil. When you register an account or use certain of our services (including, but not limited to, Site email account(s), CV Builder, CV Check, CV Guide, Cover Letter Builder, Cover Letter Tips, My Perfect CV, CV Review, CV Writing, CV Services and Search Jobs), create a profile, create a CV, search for or purchase services, or otherwise engage with our Site, you must provide certain Information such as a username and a valid email address, otherwise, you will not be able to create an account. You must also provide payment Information such as credit or debit card information, name and billing address in order to purchase services. This Information is only associated with your account after you have signed in as a registered user. We will also collect other data you voluntarily provide, such as name, surname, contact data, and information you enter on the Site, when creating documents (for example employment status and education.
(b) Information to Respond to Your Requests. You may give us contact Information so we can respond to your questions and requests, as well as respond to your requests to send you newsletters and other communications.
(c) Third-party log-in. We may collect some basic Information when you access the Site with third-party login credentials, such as your name, user name, and your email address.
(d) User Interaction Information. We can also receive other Information from your interaction with our Site (e.g. content viewed and information about advertisements within the content you have been shown or have clicked on, etc.) To the extent permissible by law of the country where you reside, you agree that we can share your interaction Information with, or obtain information about your interaction from, analytics providers, advertising partners, third-party partners, and social media sites for two years, or until you withdraw your consent, for the purpose of providing or improving our services. Certain information that we may have access to from third-party service providers may be controlled using your privacy settings on that service and by your consent. Information can be passed to analytics providers and advertising partners via cookies and tracking technologies. Please see our Cookies and Tracking Technologies Policy for further information, including your choices in relation to some of these technologies.
(e) Information from other Sources. To the extent permissible by law of the country of your residence, the information we collect can be combined with publicly available information.
(f) Mobile Information. By agreeing to this Policy, you consent to us collecting additional information from you if you access our Site through a mobile device (e.g. your unique device identifier, the device’s operating system, mobile carrier, location or GPS/geo-location, mobile number, your text messages, emails or email address, and user name).
(g) Browser Extensions Privacy Notice and Information We Collect. The Provider offers certain browser extensions, including but not limited to the “Apply Tool”, which are all available in certain web browsers such as Google Chrome. When you download a browser extension, we automatically collect certain information from your device or web browser. We automatically collect information from the storage location associated with your web browser, including your browsing behaviour for career searching activity. We can also automatically record your interactions with certain webpages by accessing the local storage associated with your web browser. Each browser extension was made to automatically interact with third-party websites, so we can also collect some information about you when you visit those websites, including, clickstream data, the operating system being used, the URL of the site you have come from and move to after your visit, data relating to your activities on third party websites (including IP addresses and URLs) via tracking technologies (such as cookies and measurement software), the date and time of your visit and your server's IP address, the geo-location of your device, and the type of payment you use. We collect this information for statistical purposes to find out how our website and each browser extension is being used. We use this information to evaluate and, hopefully, improve your experience. As an example, when you visit a webpage that supports the autofill function, we can record metadata generated by your web browser that identifies one or more autofill fields that you interact with. Taking this example, we can also access local storage associated with your web browser to determine information that can be or has been entered into an autofill field. We use your information to facilitate your completion of job applications across the internet, on our websites and third-party websites, and to provide advertising and/or other content that we believe may be of interest to you based upon your browsing behaviour on the internet.
3. Uses, Retention and Storage
We process your information for the following purposes and legal bases:
(a) to Operate our Site and Provide You with Our Services. We use the Information we collect to (i) respond to your questions and requests; (ii) provide customer service (e.g., to fulfil your product and service orders, give you information about your account in order to resolve disputes, problems with your account/profile or the Site, administer contests, sweepstakes or promotions, or to provide information to third parties at your request, such as potential employers, job matching services or third party websites, or other career-related services); (iii) personalise your experience by providing content on the Site, including targeted advertising or job-related advertising that we believe may be of most interest to you; (iv) improve the Site, and; (v) provide you with a safe, efficient, and customised experience.
(b) to Analyse and Aggregate Non-Personal Information. We use aggregate information about our users and non-personal information to analyse Site and user behaviour and to prepare aggregated reports.
(d) for Marketing & Communications. We use your information to contact you, to maintain the Site, your account, to comply with your stated communication preferences, to provide other services described at the time when we collect the information from you, or to contact you for other purposes authorised by law. If you have chosen to participate in any of our career-building Services, the information you share with us can be provided to third parties such as (i) CV editors, (ii) employers or recruiters who can contact you about career opportunities, (iii) employers seeking candidates, and/or (iv) other career service providers.
The information we collect can be shared with:
(a) The Provider’s Corporate Family. We may disclose the information we collect about you with the Provider’s corporate family (our affiliates and subsidiaries). If we disclose your information with them, their use and disclosure of your information will be subject to this Policy.
(b) Service Providers. We may disclose your information to service providers under contract who help with our business operations (such as, but not limited to, fraud investigations, bill collection, payment processing, site analytics and the operations as detailed in Section 8 below).
(c) Additional Services Requests. On the Site, you are able to express an interest in or register for other services. If you do, we will provide information about you to those third parties, or parties working on their behalf, in order to implement your request. We may share your Information with third parties to whom you ask us to send your information (such as CV editors, employers, recruiters or job posting third-party websites, or others about whom you are otherwise notified and consent to when using a specific service).
(d) Legal and Law Enforcement. We may disclose the information that we collect if we believe it is necessary to comply with the law, judicial proceedings, a court order, or other legal process, such as in response to a court order or a subpoena.
(f) Ad Networks. On the Site, we work with third parties to provide advertising, data collection, reporting, ad response measurement, Site analytics and assistance with the delivery of relevant marketing messages and advertisements. These third parties can view, edit or set their own tracking technologies/cookies.
(g) Analytics Providers. We may disclose information we have collected through our Site to our analytics providers such as Google Analytics, to evaluate the usage of our Site, and to help us improve our services, performance and user experiences.
(i) Aggregate and De-Identified Information. We may share information that has been aggregated and de-identified with third parties for marketing, advertising, research, or similar purposes.
5. Accessing, Reviewing, and Changing Your Personal Information
Registered users can review and change the Information at any time by accessing their accounts on the Site (through the My Account and My Settings tabs). You should promptly update your information if it changes or becomes inaccurate.
6. Your Choices
(a) Opting Out of Promotional Messages. You can choose not to receive our promotional communications by clicking the "My Account" tab and clicking the "My Settings" and "Preferences" tabs. You can also click the unsubscribe link in the footer of any email or newsletter you receive. You can also email us at email@example.com.
(b) Update/Delete or Change Your CV or Cover Letter. To change or delete your CV or cover letters that you have uploaded to the Site, login to your account and click "CV" and "Cover Letter" tabs and select edit or delete.
(c) Site Privacy Settings. Information that you disclose while participating on the Site may be public and subject to redistribution by us and any third party that reviews your profile or information that you post. You can change preferences for other of the Provider’s services as set out in Section 5, or by contacting us as set out in Section 16. Please be aware that the Provider is not responsible for the use, disclosure or copies of your public postings on or through the Site that you make public and that are downloaded by third parties.
(d) Administrative/Transactional Messages Cannot Be Turned Off. As we provide an online service, you cannot opt-out of administrative or transactional emails (for example emails about your transactions or policy changes) for your registered account.
(g) Other Data Options. Unless otherwise required by the laws of the country of your residence, you may request: (i) a copy of the specific pieces of personal identifiable information that we have collected about you in the last 12 months from the date of your request, and; (ii) that we disclose certain information about how we have handled your personal identifiable information in the prior 12 months. You can make such requests by logging into your account and clicking here, by using any of the options made available to you by us throughout the Site for this purpose, or by sending us an email at firstname.lastname@example.org.
(h) SMS. If you opt in to our SMS alert service, you acknowledge that message or data charges may apply. If you wish not to continue with the SMS alert service, you may opt out by replying “STOP” to the SMS text you received or contact our customer service. Please allow three to five business days to process your request.
(i) Timing and Third Parties. We will endeavour to comply with your requests as soon as reasonably possible, but please note that requested changes are not always effective immediately. Additionally, in certain situations, and subject to applicable law, the Provider will not be able or obliged to comply with part or all of your individual requests. Please note that we have the right to refuse and/or charge a monetary fee for requests that are manifestly unfounded or excessive. Unless required by law, we are not responsible for informing third parties with whom we have already shared your information of any changes requested pursuant to this section, or for removing information from or causing information to be removed from the databases or records of such third parties.
7. Information You Share on the Site
(b) Other services. If you use the Site, the Provider can create a universal application derived from the information you provide on the Site that will be visible to potential employers who have immediate needs for prospects, as well as to visitors to the Site. Therefore, your Site Profile can be publicly viewable. You can elect to have your Profile restricted to registered users only by following the instructions on the Site for that particular setting. You agree that employers and the Provider will use the contact information you have provided to contact you by email, and you understand that this consent is not a condition to having access to the Site or the Provider’s services.
(c) Scores, ratings and other tools. As part of the Site offering, you may interact with tools that provide matching, check and recommendation mechanisms regarding the information you have provided in the system when creating your CV. These tools are computer-based algorithms that have been created to help you in your career-finding journey; they do not ensure that you will get a job offer. When you make use of these tools, you also agree and understand that the Provider cannot ensure that you will be contacted by an employer or receive a job offer, even when your CV has received a high “strength” number. Your use of these tools is completely at your own risk and provides no warranties whatsoever.
8. Tracking Technologies (Cookies)
When you visit our Site, we collect usage information sent to us by your computer, mobile, or other access device that tells us how you are using the Site. This includes, but is not limited to, video-viewing, site views, keystroke data, mouse movement, scrolling, clicks, and typing ("usage information"). We use tracking technologies (including cookies, flash cookies, unique device identifiers, web beacons/GIFs, embedded scripts, e-tags/cache browsers and cross-device tracking) to collect usage information. We can use tracking technologies for a variety of purposes, including:
(a) Operationally-Necessary. We can use tracking technologies required for system administration, to prevent fraudulent activity, improve security or allow you to make use of shopping cart functionality. We are not required to inform you or to obtain your consent to tracking technologies that are operationally necessary.
(c) Functionality-Related. We can use tracking technologies to tell us, for example, whether you have visited the Site before or if you are a new visitor, and to help us identify the features in which you have the greatest interest.
(d) Targeting-Related. We can use tracking technologies to deliver content, including ads, relevant to your interests on our online service and third-party sites, based on how you interact with our advertisements or content, and can track the content you access (including video viewing). Further information on this, and your opt-out choices, is in the “Your Choices” section above.
We can also collect password information from you when you log in, as well as computer and/or connection information. During some visits we can use software tools to measure and collect session information, including page response times, download errors, time spent on certain pages and page interaction information.
Tracking technologies, such as cookies, are mainly alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. When you visit the Site, we and our business partners can use tracking technologies to enhance your online experience or customise our offerings. For example, some cookies allow us to make it easier for you to navigate our Site, while others are used to enable a faster login process. A few additional important things you should know about our use of tracking technologies (cookies):
- We can offer certain features that are available only through the use of tracking technologies.
- There are two types of cookies: session cookies and persistent cookies. We use both session and persistent tracking technologies. Tracking technologies can either be persistent (i.e. they remain on your computer until you delete them) or temporary (i.e. they last only until you close your browser). You may be able to decline tracking technologies if your browser permits, although doing so can interfere with your use of the Site. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling tracking technologies such as cookies.
- We encode and protect the tracking technologies that the Provider sets, so that only we can interpret the information stored in them. You can encounter tracking technologies from our third-party service providers that we have allowed on our Site. These assist us with various aspects of our Site operations and services, such as Google Analytics.
- You can also encounter tracking technologies from third parties on certain pages of the websites that we do not control and have not authorised (for example, if you view a web page created by another user, there can be a cookie placed by that web page).
- Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third-party service providers may also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
9. Notice to Residents of the European Economic Area
The Provider complies with the General Data Protection Regulation (“GDPR"). We have appointed a Data Protection Officer. You may contact the Data Protection Officer by sending an email to email@example.com or by writing to Auxiliant S.à.r.l, 1A, rue Thomas Edison, 445 Strassen, Luxembourg.
The Provider allows all European data subjects to exercise their respective data privacy rights to the extent they are applicable, including:
(i) the right to rectify inaccurate data; You have the right to obtain from us the rectification of inaccurate personal data. Considering the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement. You may perform this right my login in to your general account settings or by any of the means provided on our Contact Us.
(ii) the right to erasure (deletion of your personal data); You have the right to request erasure or deletion of the personal data collected by us, only when: the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed; or you withdraw consent on which the processing was based, and where there is no other legal ground for the processing; or you object to the processing and there are no overriding legitimate grounds for the processing, or you object to the processing for direct marketing purposes; or when the data has been unlawfully processed, or the personal data has to be erased in compliance with a legal obligation. If you would like to exercise your deletion rights you can do so by clicking here, or by sending an email to firstname.lastname@example.org.
(iii) the right to restrict the processing of your personal data; You have the right to restrict the processing of your personal data if (i) the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of the personal data (ii) the processing is unlawful and you oppose the erasure of the personal data, and request the restriction of their use instead; (iii) we no longer need the personal data for the purposes of the processing, unless the processing is required for the establishment, exercise or defense of legal claims;
(v) the right to withdraw consent; When you have provided consent to the processing, you may withdraw it at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
(vi) the right to object; When you object, we will no longer process your personal data unless we can demonstrate compelling, legitimate grounds for the processing that override your interests, rights and freedoms. Where your data is processed for direct-marketing purposes, you have the right to object at any time to the processing of your data for such marketing.
(vii) right to access and to obtain a copy of personal data; You have the right to obtain from us confirmation as to whether or not your personal data is being processed, and, where that is the case, we will provide you with access to the personal data. If you registered an account on our Site, you can access certain of your personal data within your account. For obtaining a copy of other information not available through the site please use this link, or contact our customer service with your specific request for assistance. If you do not have an account on our Site, please send us an email to email@example.com with your request and one of our agents will make its best efforts to verify whether we have any of your personal data.
(viii) the right not to be subject to a decision based solely on automated processing
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affect you. This will not apply if the decision: (a) is necessary for entering into, or performance of, a contract between you and us; (b) is authorized by Union or Member State law to which we are subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests; or is based on your explicit consent.
You can exercise any of these rights by contacting us at firstname.lastname@example.org or by any of the means provided in our Contact Us page. In order to safeguard your personal data from unauthorised access, we can ask you to provide sufficient information to identify yourself prior to providing access to your personal data.
We take appropriate measures to ensure adequate protection of the privacy rights of EEA data subjects with respect to personal data that we transfer outside the EEA to a country that is not subject to an adequacy decision by the EU Commission. Please refer to Section 14 for more information about storage and international transfers.
In certain situations, and subject to applicable law, the Provider will not be able or obliged to comply with part or all of your individual requests. Please note that we have the right to refuse and/or charge a monetary fee for requests that are manifestly unfounded or excessive, for example due to their repetitive character. If you have unresolved concerns, you have the right to complain to the EU Supervisory Authority. Our representative is Auxiliant S.à.r.l. 1A, rue Thomas Edison, L-1445 Strassen, Luxembourg.
Providing your information to us is optional, but it can impact our ability to offer the Service to you. For example, if you do not provide your complete personal data, we will not always be able to respond to your request in a timely manner.
We process your data for the following purposes and legal bases:
(a) Operate our Site and Provide You with Our Services. We use the Information we collect as it is necessary to perform the contract between you and us, in particular to (i) respond to your questions and requests; (ii) provide customer service (e.g., to fulfil your product and service orders, give you information about your account to resolve disputes, problems with your account/profile or the Site, to administer contests, sweepstakes or promotions, or to provide information to third parties at your request, such as potential employers, job-matching services or third-party websites, or other career-related services); (iii) personalise your experience by providing content on the Site, including targeted advertising or job-related advertising, that we believe can be of most interest to you. Furthermore, we use the information we collect to (iv) improve the Site and; (v) provide you with a safe, efficient, and customised experience; this is our legitimate interest within the meaning of Article 6(1) f of the GDPR.
(b) Analyse and Aggregate Non-Personal Information. We use aggregate information about our users and non-personal information to analyse the Site and user behaviour and to prepare aggregated reports. This is our legitimate interest within the meaning of Article 6(1) f of the GDPR.
(d) Marketing & Communications. We use your information as it is necessary for the performance of a contract between you and us, in particular to: contact you, maintain the Site, your account, or to comply with your stated communication preferences, or to provide other services as described at the time when we collect the information from you, or to contact you for other purposes authorised by law. If you have chosen to participate in any of our career building services, the information you share with us can be provided to third parties such as (i) CV editors, (ii) employers or recruiters who can contact you about career opportunities, (iii) employers seeking candidates, and/or (iv) other career service providers.
(f) Profiling. We use your data to create your professional profile corresponding to your skills, education, experience, interests and preferences. Then, based on the profile created we suggest you how to complete your profile and encourage you to use our other services. We may also suggest job offers which correspond to your profile, and recommend your profile to employers, which we believe may be looking for candidates with similar to yours experience and qualifications. Based on your Information we may also provide you with targeted ads.
To the extent permissible by applicable law, we retain the Information for as long as it is necessary to fulfil the purpose(s) for which it was collected, our business purposes and/or to comply with the applicable laws and regulations. This includes but is not limited to the purposes stated in the previous paragraphs of this Section 9.
10. Notice to United Kingdom (“UK”) residents
Provider complies with the UK General Data Protection Regulation (“UK GDPR”) and affords UK residents their rights in accordance to law. All rights listed on Section 9 shall apply to UK residents respectively. If you are a UK resident and have any questions please contact us by sending an email to email@example.com.
11. Third Parties
Our Site can contain links to other third-party websites and the Provider can provide products and services that share information with third-party sites for your job search. We are not responsible for the privacy practices or the content of these third-party sites, so it is important to look through their privacy policies before providing your Information.
12. Information Security
We maintain appropriate technical, physical, and administrative security measures designed to protect the security of your information against loss, misuse, unauthorised or accidental access, disclosure, copying, use or alteration. However, no method of transmission over the internet or method of electronic storage is totally secure. Therefore, we cannot guarantee its absolute security.
13. Children's Privacy
The Site is a general audience site and it is not intended for children under the age of 16. We do not knowingly collect information via our websites, applications, services, or tools from users in this age group. Our websites are equipped to block the registration of a minor under 16 years old. If you become aware that a child under 16 has provided us with information, please contact us immediately so we can delete such information from our system.
14. Storage and International Transfer
15. Notification Regarding Review and Updates.
16. CALIFORNIA RESIDENTS
This section provides specific information and applies only to residents of California (“California consumers” in this section). The California Consumer Privacy Act (“CCPA”) requires that we provide certain information to California consumers about how we handle certain personal information that we have collected, whether online or offline. Under the CCPA, “personal information” is any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, including the categories identified below to the extent that they identify, relate to, describe, are capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household.
(a) Categories of Personal Information that We Collect and Disclose. We may collect and disclose for business purposes the following personal information from California Consumers: (1) name, contact information and identifiers (real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, or other similar identifiers); (2) customer records (electronic customer records containing personal information, such as name, signature, physical characteristics or description, address, telephone number, education, employment, employment history); (3) protected classifications (characteristics of protected classifications under California or federal law such as race, color, sex, age, religion, national origin, disability, citizenship status, and genetic information); (4) purchase history and tendencies (commercial information including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies); (5) usage data (internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a California consumer’s interaction with an internet website, application, or advertisement); (6) geolocation data (precise geographic location information about a particular individual or device); (7) employment history (professional or employment-related information); (8) education information (information about education history or background), (9) Audio/Visual: audio, electronic, visual, thermal, olfactory, or similar information, and; (10) profiles and inferences (inferences drawn from any of the information identified above to create a profile about a California consumer reflecting the California consumer’s preferences, characteristics, psychological trends, predispositions, behaviour, attitudes, intelligence, abilities, and aptitudes).
We do not sell any of the information stated above. Furthermore, the list above does not address our handling of personal information that is subject to an exemption under Section 1798.145(c) – (f) of the CCPA.
(b) California Consumer Rights. California law grants California consumers certain rights and imposes restrictions on particular business practices as set out below.
- Do-Not-Sell. California consumers have the right to opt out of the sale of their personal information. We do not sell personal information.
- Requests for Copy, Deletion and Right to Know. Subject to certain exceptions, and as a California consumer, you have the right to make the following requests: at no charge, up to twice every 12 months:
(i) Deletion. You have the right to request the deletion of personal information that we have collected about you, subject to certain exemptions (for example, where the information is used by us to detect security incidents, debugging or to comply with a legal obligation).
(ii) Copy. Consumers have the right to request a copy of the specific pieces of personal information that we have collected about them in the prior 12 months.
(iii) Right to Know. Consumers have the right to ask us to disclose certain information about how we have handled personal information in the prior 12 months, including the:
- categories of personal information collected
- categories of sources of personal information
- business and/or commercial purposes for collecting and selling their personal information
- categories of third parties/with whom we have disclosed or shared their personal information
- categories personal information that we have disclosed or shared with a third party for a business purpose
- categories of personal information collected
- categories of third parties to whom the consumer’s personal information has been sold and the specific
- categories of personal information sold to each category of third party
(c) Submitting Requests. You can submit a copy, deletion and right-to-know request online by sending a request through your account in case you are registered on the Site, by emailing us at firstname.lastname@example.org, by using any of the options made available to you by us throughout the Site for this purpose.
(d) Incentives and Discrimination. The CCPA prohibits discrimination against California consumers for exercising their rights under the CCPA and imposes requirements on any financial incentives offered to California consumers related to their personal information. Businesses may offer different prices, rates, or quality of goods or services if the difference is reasonably related to the value of the consumer’s data.
17. Contact Us
The Site is controlled and operated by the Provider. Whether you access the services through any of our family sites, you may contact the Provider by any of the means in the Contact Us section on the Site. If your questions are not answered online, you can email us at email@example.com, write to us at Auxiliant S.à.r.l, 1A, rue Thomas Edison, 445 Strassen, Luxembourg or to BOLD LLC at City View Plaza II, Suite 6000, 48 Road 165, Guaynabo, Puerto Rico 00968.