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Customer Service Cover Letter Example [20+ Tips]
Drop that complaint response letter you’re writing and get started on a customer service cover letter that’ll put you on the path to job-hunting success.
Just like you need structure in your life you need structure in your CV. Here’s how to nail your CV structure to build a perfectly constructed job application.
We all have different experiences and skills. Different strengths and weaknesses. We’re at different stages of our career and targeting completely different jobs. So you wouldn’t think there’s one common thread linking every job seeker.
But there is.
And it’s making sure you use the correct CV structure. The same basic CV structure can be used as the base on which to build a curriculum vitae unique to you. But everyone needs to start with the same solid foundation to create a job-winning CV.
Here’s how to do it.
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Sample CV made with our builder—See more templates and create your CV here.
This guide sets out a basic framework for your CV. If you want a more detailed CV writing guide then read more here: How to Write a CV: Professional UK Examples
Chronological CV structure is the gold standard of CV writing and the structure most preferred by recruiters. Its main focus is your work experience, the single most relevant factor for most jobs.
Plus, it’s easy to read and lets busy hiring managers quickly scan your CV and zone in on the information they need. It’s also fully compatible with ATS software.
A chronological CV structure should contain the following sections.
Let’s go through each section in turn.
Start with your full name written in a CV font 4–6 points bigger than your body text to make it stand out. Then include your phone number, email address, LinkedIn profile and any relevant social media handles. No need for your postal address, it just wastes space.
In 3–4 sentences, grab the hiring manager’s attention by stating who you are, what you can offer to the employer and what your career goals are. This section is easier to write if you leave it until last. That way you’ve already got your work experience, education and skills ready to refer to.
Read more: How to Write a CV Personal Profile: Examples of CV Personal Statements
Add your most recent job first and then work back from there. Include the name of the employer, your job title and your dates of employment. Write up to six bullet points for each role, starting with punchy action words for impact and using accomplishment statements for good CV structure.
If you’re a fresh graduate or school-leaver you can put this section before your work experience.
Tailor your skills to the job by matching them up to what’s described in the job advert. Always try to ensure that 3–4 of the skills you list on your CV match what’s required by the employer.
Aim for a mix of hard, soft and technical skills and don’t just list them. Include a brief statement for each that demonstrates your competency in that skill. E.g. Complaint resolution: de-escalated challenging situations and resolved majority of complaints at first point of contact.
Read more: Key Skills to Put on a CV: Best List of Top Skills
Technically, you’d have the right CV structure if you finished with your skills section. But if you really want to impress recruiters and stand out as a candidate you need to add additional sections.
There are plenty of options, choose one that’s representative of your own circumstances and is a good match to the job you’re targeting. Examples of additional sections include languages, projects, hobbies and interests, volunteering and awards.
Languages and volunteering are particularly powerful choices. Being bilingual improves your job prospects and 82% of managers prefer to hire candidates with volunteering experience.
Read more: Best Hobbies & Interests to Put on a CV
When making a CV in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building a professional CV template here for free.
When you’re done, Zety’s CV builder will score your CV and tell you exactly how to make it better.
There is one other type of CV structure used in the UK. It’s called skills-based or functional format. It can only be used successfully by a minority of candidates. If you have any doubts, stick with Chronological. Here’s the sort of job seekers it can work for:
And this is how a skills-based CV is structured.
A skills-based CV structure should contain the following sections.
A skills-based CV is written in the same way as a chronological structure, except for the skills and work experience sections. The spotlight shifts from your professional history to your transferable skills. Here’s how it’s done.
With the focus on your skills summary, your work experience section should be shorter than on a chronological CV. So you can either leave out the descriptive bullet points altogether, or if necessary write 2–3 brief bullet points listing key responsibilities and accomplishments.
Read more: Skills Based CV Template: Writing Guide with Examples
The structure of a CV is nothing without a good layout. If the CV sections paint the picture then the layout is your frame. Here’s what you need to do.
Read more: CV Layout: How to Lay out a Professional CV
Plus, a great cover letter that matches your CV will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:
See more cover letter templates and start writing.
Here’s how to structure a CV:
And we’re done, that’s everything you need to know about how to structure a CV. Thanks for reading. Is there any type of specific CV structure template you’d like to see? How about specific scenarios like how to structure a CV for a teenager? Anything at all, let me know in the comments section and I’ll be happy to help.
Drop that complaint response letter you’re writing and get started on a customer service cover letter that’ll put you on the path to job-hunting success.
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