UPS Layoffs: Insights & Strategies for Affected Employees

In a fast-paced industry like logistics, even the most established companies face challenges that demand difficult decisions. UPS, a global leader in package delivery and supply chain management, is no exception. In 2024, UPS announced a broader restructuring plan that includes eliminating approximately 12,000 jobs globally, some of which extend into 2025 as part of ongoing operational changes.

In this article, I’m discussing the reasons behind UPS layoffs 2024 and their impact on employees. For those affected, I provide practical advice on coping with the challenges of job loss, including organizing essential documentation and crafting powerful resumes. Additionally, I offer strategies to help turn this transitional period into an opportunity for growth and new career possibilities.

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UPS Mass Layoffs: Impact by Numbers and Departments

United Parcel Service (UPS) is undergoing a major restructuring to modernize its operations and stay competitive in a rapidly evolving logistics industry. As part of this initiative, the company will lay off over 700 employeesin early 2025, targeting its Commerce City facility in Colorado (404 workers) and its Oklahoma City facility (304 workers). These layoffs are part of a larger global effort to eliminate approximately 12,000 jobs, a strategy announced in 2024 to optimize resources and reduce costs.

Key departments affected by these changes include:

• Warehouse operations: Roles like package handlers and sorters impacted by automation.
• Delivery drivers: Reduced positions due to route optimization and increased reliance on third-party contractors.
• Administrative staff: Downsized as digital systems streamline office processes.
• Maintenance and support roles: Reduced need as advanced technologies minimize manual intervention.

Key Reasons Behind UPS’s Employees’ Layoffs

UPS’s decision to roll out widespread layoffs comes from a mix of factors, including the rise of automation, changing consumer habits, and increasing operational costs. With e-commerce trends reshaping the market, competition has intensified, pushing UPS to adopt new technologies and streamline its logistics network for faster, more efficient service.

This move aligns with industry trends, as competitors like FedEx and DHL have also restructured their operations to address similar market pressures. For instance, FedEx has announced plans to spin off its freight trucking division to streamline its structure and unlock shareholder value. Similarly, DHL has implemented strategic overhauls, including making its German parcel business a standalone entity, to adapt to changing market dynamics. 

How UPS Supports Individuals During Layoffs

On the bright side, UPS provides severance packages to support employees affected by layoffs. The specific details of these packages can vary based on factors such as position, length of service, and location.

For instance, in Canada, non-unionized employees at UPS may receive up to 24 months of severance pay when terminated without cause. This applies to individuals working in any capacity—full-time, part-time, or hourly—in provinces like Ontario, Alberta, and British Columbia. The exact amount is conditioned by age, length of service, position, and the terms of the employment contract.

It's important to note that severance packages are typically tailored to individual circumstances and may include components such as:

• Financial compensation: A lump sum or salary continuation based on years of service.
• Benefits continuation: Extension of health insurance and other benefits for a specified period.
• Outplacement services: Assistance with job search efforts, including resume writing and interview preparation.
• Retirement plan allowance: For eligible employees, a supplemental cash payment designed to represent a portion of the retirement plan benefit they would have received if they had continued to work until retirement eligibility.

If you’re an affected employee, consult UPS's official employee resources or contact a human resources representative for the most accurate and up-to-date information regarding severance packages.

What Documentation Do You Need for the Job Hunt

If you’re impacted and preparing to start a job search, assembling essential documents is a crucial first step. Here are the items you need to complete:

• Employment records: These should detail your job title, dates of employment, and specific responsibilities. Having clear and accurate records demonstrates professionalism and helps verify your work history to potential employers.
• Performance /evaluations: Collect reviews or feedback from your supervisors that showcase your strengths and areas of excellence. These evaluations can provide concrete examples of your personal skills, reliability, and contributions to your previous roles.
• Certifications: Include any relevant certifications, such as a Commercial Driver’s License, forklift operation credentials, or other industry-recognized qualifications. These credentials demonstrate your technical expertise and readiness for specific roles in logistics and operations.
• Significant achievements: Document key accomplishments, especially those with measurable outcomes. For example, metrics related to improving delivery accuracy, reducing shipping times, or streamlining processes can significantly enhance your resume by showing your ability to drive results.
• Awards and commendations: Collect any internal awards or recognition you’ve received for exceptional service or performance. These accolades provide tangible evidence of your dedication and value to previous employers.

Moreover, familiarize yourself with the WARN Act, which may provide additional protections and financial assistance under specific conditions.

How to Prepare a Strong Job Application After UPS Layoffs

Once you’ve sorted out key details like severance and gathered your job hunt documentation, the next step is to create a standout resume and cover letter that showcase your strengths.

Here are some key tips to help you craft a strong resume:

• Tailor your resume to a specific role and highlight specifically relevant skills and accomplishments.
• Use clear, impactful statements like “Reduced delivery times by 15% through route optimization” or “Managed inventory worth $500,000 with 99% accuracy.” Quantifying achievements demonstrates your contributions but also catches the attention of hiring managers.
• Focus particularly on transferable skills such as logistics coordination, time management, and customer service, which are valuable across industries.
• Use a clean, professional resume format to ensure it is easy to read and visually appealing. Including certifications like Six Sigma or OSHA compliance can further boost your credibility in the logistics and supply chain industry.

After completing your resume, focus on crafting a strong cover letter. Your cover letter should complement your resume by providing context and expressing enthusiasm for the role. Moreover, addressing layoffs in a professional and positive manner is crucial when communicating with potential employers.

In your cover letter, succinctly explain the situation while focusing on future goals. Here’s an exemplary statement you can use:

This example highlights your ability to handle challenges while maintaining a positive outlook. It frames the layoff professionally and shifts the focus to your future goals and dedication to success.

Besides that, briefly outline your qualifications and key achievements that make you a strong fit. Show genuine interest in the company by referencing their values or recent initiatives, and end with a confident call to action, inviting further discussion.

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How to Boost Chances of Landing a New Job After UPS Employees’ Layoffs

Losing a job is challenging both financially and emotionally, but it often leads to new opportunities, including more successful roles and significant career growth. To increase your chances of finding a great new job opportunity, consider activities such as:

• Networking: It is a powerful tool for uncovering new job opportunities, particularly after a career transition.
• Optimizing your LinkedIn profile: Highlight your accomplishments in logistics, delivery, and operations. Make sure to include a professional headshot, a clear and engaging headline, and a well-written summary that emphasizes your expertise in logistics.
• Joining LinkedIn groups, industry-specific associations, and UPS alumni networks: These communities can provide insights, mentorship, and job leads.
• Viewing platforms like TrueUp and logistics-focused job boards: Check Ineed, Glassdoor, Snagajob, FlexJobs, and supply chain careers. They offer extensive listings tailored to your experience.
• Engaging in skill-building activities: Search for webinars, workshops, and certifications in areas like green logistics, supply chain automation, or e-commerce to remain competitive and enhance your qualifications.

Pro tip: Don’t just apply and wait—actively follow up on your applications, connect with recruiters, and engage with industry discussions on LinkedIn. Staying visible and proactive can significantly boost your chances of landing your next opportunity!

UPS Layoffs in 2024 & 2025: Conclusion

The emotional impact of layoffs can be significant, but this moment also offers a chance for growth and reinvention. Consider shifting toward emerging fields in the US, such as e-commerce, sustainable logistics, or automation technology, which are reshaping the logistics industry. As a former UPS employee, you likely possess a wealth of experience and transferable skills, positioning you well for roles within and beyond the logistics sector.

Getting through a layoff can be challenging, but with the right approach, it can also serve as a valuable opportunity for growth and reinvention. Let’s summarize the key steps to take as you move forward:

1. Organize essential documentation
   Gather employment records, performance evaluations, certifications, and any awards or commendations. These materials are crucial for verifying your experience and enhancing your job applications.
2. Build a strong job application
   Create a tailored resume that highlights your skills and quantifiable achievements, such as improving delivery efficiency or streamlining logistics processes. Pair it with a concise, enthusiastic cover letter that explains your layoff professionally and focuses on your future goals.
3. Optimize your LinkedIn profile
   Ensure your LinkedIn profile is up-to-date, with a professional photo, a clear headline, and a well-crafted summary emphasizing your logistics expertise. Showcase measurable accomplishments and join industry-specific groups to expand your network.
4. Leverage networking and job boards
   Connect with colleagues, join alumni networks, and explore platforms like TrueUp and logistics-focused job boards. Networking can uncover hidden opportunities and provide valuable insights into industry trends.
5. Upskill and stay competitive
   Use this time to attend workshops, webinars, and certification programs in areas like e-commerce, green logistics, or automation. Continuous learning will enhance your qualifications and help you stand out in a competitive market.

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Thank you for reading this article on UPS layoffs in 2024 and 2025. If you're one of the employees impacted, I hope this guide provides the support you need to make the transition process smoother and more manageable.

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Sources

• UPS to layoff more than 400 employees in Commerce City in mid-January 2025
• 6 Ecommerce Trends to Watch
• FedEx Shares Jump on Plan to Spin Off Freight Trucking Division
• DHL on track in 2024, CFO says as shares rise after planned overhaul
• Restructuring Separation Allowance Plan (RSAP)
• UPS: Severance Packages
• Fastest Growing Industries in the US by Revenue Growth (%) in 2025