Customer Service Cover Letter Examples & Tips for 2025
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Hello? Do you have a minute to talk about a cover letter for customer service? I guarantee it will change your life!
If so, let me help you write a customer service cover letter that is so remarkable your recruiters will quickly grab a phone to call you with a job offer.
This guide will show you:
- How to write a customer service cover letter better than 9 out of 10 others.
- Customer service representative cover letter samples that get more interviews.
- Why our customer service cover letter examples will help you land the job.
- How to start and end a cover letter for customer service so it stands out.
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Sample cover letter for a resume—See more cover letter examples and create your cover letter here.
Considering similar positions? See other cover letter examples for jobs in your industry:
- Call Center Cover Letter
- Customer Success Manager Cover Letter
- Technical Support Cover Letter
- Receptionist Cover Letter
- Office Assistant Cover Letter Sample
- Personal Assistant Cover Letter Sample
- Secretary Cover Letter Sample
- Sales Cover Letter Sample
- Sales Representative Cover Letter Sample
- Perfect Cover Letter Samples
Now, let me show you a perfect customer service cover letter example.
Customer Service Cover Letter Template
Tim Alvino
Customer Service Specialist
831 Rasle Road
Alameda, CA 94501
630-756-8994
TimTAlvino@gmail.com
2/20/18
Luca Lindal
Kajo Global
3341 Star Route
Alameda, CA 94601
Dear Luca,
I've wanted to work for Kajo Global for years, so I was excited to see your customer service job opening. I'm sure my fantastic communication skills can help Kajo's quest to increase customer retention. In my previous role at On Point Electronics, I maintained customer retention rates 38% above the company average with 150 reps.
My 99% positive customer survey results are another reason I'd make a great fit at Kajo. As a bonus, my conversion rate for cross-sells and upsells was 10% better than the average.
I'm well aware of Kajo's ongoing journey into customer service excellence, and this position perfectly matches my love of helping people and solving problems.
I would like to discuss your customer service goals and would ove to show you how my success at On Point Electronics can translate to real customer service excellence at Kajo.
Best regards,
Tim Alvino
PS—I'd also love to show you how my constant quest for personal growth won me On Point Electronics' coveted Customer Hero Award and how that can help Kajo's customers!
There's your job-winning customer service representative cover letter example. Let me show you why it works so well.
1. Choose the Best Customer Service Cover Letter Template
Your cover letter template is a basic structure for building your entire cover letter. Just like a script for many conversations, you simply have to follow some steps on a checklist:
Customer Service Cover Letter—Structure
- Your contact info
- The company’s info
- Dear (hiring manager name)
- Paragraph #1: an introduction + a relevant achievement
- Paragraph #2: relevant skills + the reason you’re the perfect fit for the job in this very company
- Paragraph #3: passion towards the job + the reason you want in
- Paragraph #4: your call to action
- Professional sign off
- P.S. + added value (such as one more impressive accomplishment)
That’s what a cover letter is supposed to look like. Now, let’s see some tips on how to write a cover letter—starting with acing the layout.
How to Format a Cover Letter for Customer Service
- Start with choosing a modern cover letter template. Make sure it matches your resume.
- Keep the right cover letter length and make it as short as 3 to 4 paragraphs. However, email a simple cover letter. It’s shorter and works well if you’re just entering the job market.
- Mind the cover letter spacing and margins. Line spacing should be 1.15, and margins should be 1 inch on each paper edge to make it readable.
- Select the right cover letter font and make it match your resume.
Here’s your general plan. Let’s start writing your cover letter for a customer service representative.
Want to know more about how this document should look to impress your recruiter? Read our guide: How to Format a Cover Letter
2. Begin Your Customer Service Cover Letter The Right Way
According to the Bureau of Labor Statistics, the employment of customer service representatives is projected to decline by 5% by 2032. This means that the competition might get fiercer.
But don’t worry. You'll impress the recruiter with a properly written formal cover letter and get ahead of the game. But first, you need to know how to start it correctly.
Here’s a list of good tips for your cover letter introduction:
- Create a professional header for a cover letter. Include your name, job title, phone number, and email address. Write down a date and your addressee’s name and address.
- Call your recruiters by their full name. That’s the right way to address a cover letter. Don't call your potential employer “To whom it may concern.” And don’t start your cover letter with “Dear hiring manager.”
- Open with a personal greeting, include the information about the company you're applying to, and tell them what position you're applying for.
- Show your excitement and prove your interest in working with this specific company. Remember to mention the company’s name.
- Catch their eye by throwing in some job-fitting achievements and things you’ve done in the past so they know you’re a perfect fit.
- Talk about your customer service skills. Try to mention some employability skills as well.
- Use action words and synonyms to discuss your passion for the job and the company you’re applying to.
Let’s see some customer service cover letter examples:
Cover Letter for Customer Service Examples [Opening Lines]
| Right |
|---|
Tim Alvino Customer Service Specialist 831 Rasle Road Alameda, CA 94501 630-756-8994 TimTAlvino@gmail.com 2/20/18 Luca Lindal Kajo Global 3341 Star Route Alameda, CA 94601 Dear Luca, I've wanted to work for Kajo Global for years and was excited to see your customer service job opening. I'm sure my fantastic communication skills can help Kajo's quest to increase customer retention. In my previous role at On Point Electronics, I maintained customer retention rates 38% above the company average with 150 reps. |
| Wrong |
|---|
Hello there, Luca! I am writing to apply for your customer service job posting. I've enclosed my call center resume. As a customer service professional with 4+ years of experience, I think I'd make a great fit for this position. |
The first example encapsulates everything a good opening for a customer service cover letter should include: a heading, a greeting, an excitement, and an achievement. The second one is dull and lacks a lot of details.
But what if you don’t have the experience like the candidate in the first example?
Impressing the recruiter with little or even no customer service representative experience is still doable. Try using the achievements from other jobs or skills that prove you might be an excellent hire.
- Consider what the company is looking for. Some skills useful for customer service jobs are time management, problem-solving, decision-making, and communication skills.
- Show your passion for the job and the company you’re applying for. Visit their social media or website and do some research to know how to convince them you’re a great fit.
Let’s take a quick look at a good cover letter for a customer service job written by an inexperienced candidate:
Customer Service Cover Letter Example [No Experience]
| RIGHT |
|---|
| Hearing that Kalirex was named the best place for young people to start their careers while being a very successful startup has made me want to apply, especially as a fan of your gaming app. I believe my previous experience as a bartender, serving customers, and working on my remarkable interpersonal, communication, and problem-solving skills would make me a great future customer service representative. |
Compliment towards the company? Check. Skills? Check. Making it personalized. Check. All good and ready to go!
Now, let’s see how to write a second part of your customer service cover letter.
Applying for an internship with no experience? Read our guide: Internship Cover Letter
3. Write a Great Middle Paragraph for Your Cover Letter for Customer Service Representative
Did you know that 83% of recruiters said cover letters are very important in hiring? They show that the candidate is ambitious and hard-working. These are both very deserved qualities; they will tell hiring managers more about your personality.
Let’s continue to write your cover letter, as we’re nearly in the middle!
How to write a great middle for your cover letter?
- Show your achievements. Nothing speaks you’re the perfect candidate for the job louder than what you’ve accomplished.
- Quantify. Numbers pop, and including some impressive figures will make your achievements more remarkable.
- Mention the company’s goals and how your experience can help achieve them.
Let’s take a look at some examples.
Customer Service Cover Letter Examples [Middle Paragraphs]
| Right |
|---|
My 99% positive customer survey results are another reason I'd make a great fit at Kajo. As a bonus, my conversion rate for cross-sells and upsells was 10% better than the average. I'm well aware of Kajo's ongoing journey into customer service excellence, and this position perfectly matches my love of helping people and solving problems. |
| Wrong |
|---|
I've done a lot of customer service work. At On Point Electronics, I was responsible for outbound calls and handling inbound calls. I was in charge of a Zendesk terminal and had to handle complaint resolution. I was also tasked with building customer loyalty. I'd really love to get this job. I think I'd be great at it, and I'll work very hard for you. |
The first example shows impressive and relevant numbers related to achievements that can be transferred to the new company. The second one mentions responsibilities. And that’s not interesting for the hiring managers at all.
Pro Tip: To highlight relevant numbers in your cover letter, turn them into percentages. That will make them even more impressive.
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4. Conclude Your Customer Service Cover Letter Perfectly
A good call must end well to leave the second party with a great impression of you. The same goes for your customer service cover letter ending. You’ll leave the reader with it, so it must be perfect, especially since you want to be remembered as the perfect candidate.
How should you end your customer service specialist cover letter?
- Show your excitement about the chance to work as a customer service representative in this specific company.
- Express how your qualifications will help the employer and the company. After all, from their perspective, that’s what you're there for.
- Add value and a promise in a postscript that will make them interested in your candidacy even more.
Take a look at these two customer service cover letter examples:
Customer Service Cover Letter Example [Ending]
| Right |
|---|
I would like to discuss your customer service goals and would love to show you how my success at On Point Electronics can translate to real customer service excellence at Kajo. Best regards, Tim Alvino PS—I'd also love to show you how my constant quest for personal growth won me On Point Electronics' coveted Customer Hero Award and how that can also help Kajo's customers! |
| Wrong |
|---|
Let me know if you'd like to interview me. My contact information is at the top of this letter. Thank you for your time. Bye, Tim |
The first example ends perfectly, leaving the reader with a great impression of the author. The second one, however, is lazy and requires nothing but action from the reader. And trust me, that action won’t be inviting the candidate for an interview.
It’s almost time to hang up and start writing. You’re ready to ace your cover letter, customer service representative! But before you go, let’s quickly recap what you’ve learned today.
Pro Tip: Ending a cover letter with a postscript will allow you to smuggle in one extra achievement and a promise to tell how it can benefit the company. And making your recruiter curious is always an excellent strategy!
Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:
See more cover letter templates and start writing.
Key Takeaway
You’ve seen some great cover letter examples for customer service representatives and learned how to write one yourself. Now, it’s time to summarize it all.
What are the most essential tips for writing a great cover letter for customer service?
- Use the correct format for your customer service cover letter.
- Catch the recruiter’s attention instantly by dropping some relevant achievements and skills. Otherwise, they won’t be interested in reading your cover letter further.
- Show and quantify your accomplishments to make them even more impressive and convincing.
- Write about your past jobs, list your skills, and express your passion to prove you’re the perfect customer service representative.
- End your customer service cover letter with a call to action and tell the reader you have an additional piece of your transferable experience you’d like to share with them. Make them interested in your candidacy even more!
Now, don’t wait any longer; write your own cover letter for a customer service specialist. You know how to do it well. Good luck!
Do you have questions about how to make a good customer service cover letter? Want to share an example of what worked for you? Give me a shout in the comments, and I’ll happily reply!
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