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Receptionist Job Description for a Resume: Examples 2024

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Standing at the front desk and thinking how to write your receptionist job description for a resume to get your next job? As you may well know, the devil is in the details. A well-crafted list of your receptionist duties may tip the balance in your favor and put you ahead of other candidates. 

In this guide, you will see how to make the best of this section in your resume. Grab your coffee, sit back, and read on!

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Looking for a complete guide to write your receptionist resume? Check: Receptionist Resume Example

You might find other resume guides interesting, too:

What Does a Receptionist Do? 

A receptionist is a professional responsible for managing the front desk of an organization. Their primary role is to greet and assist visitors, answer phone calls, and handle general inquiries. They play a crucial part in maintaining smooth communication within an office or a business setting.

How to Write a Job Description For a Receptionist Resume

An office cannot really be called an office without a receptionist in place. That means that there are plenty of professional opportunities for receptionists, however, you don’t want to end up in just “any” company. To make the best of your receptionist resume job description, make sure to follow the steps listed below:

1. Make your receptionist job description visible.

Label this section with one of the following titles: Work Experience, Experience, Employment History, or Work History. Use a resume font in bold or write it in ALL CAPS.

2. Put your job description in the right place.

Add the list of your duties below your resume summary if you already have some professional experience, or below your education section if you’re writing a resume with no experience.

3. List your receptionist duties in a reverse chronological order.

Provide your current or recent job first and then move on to mention the previous ones.

4. Ensure clarity and readability of each entry. 

Start each receptionist job description with your job title, company name and location, and dates worked. 

5. List up to 5 bullet points for each job in your receptionist list of duties for a resume. 

Think of it as your resume's very own Twitter feed. Don’t just list your responsibilities, and try to focus on quantifiable achievements instead. Provide numbers to illustrate your successes. Remember that your current job should be discussed in most details. As you go back in time, limit the number of bullet points.

6. Tailor your receptionist experience section to each job. 

It's like customizing your coffee order to your exact taste. Don’t write about any receptionist task that you’ve performed in the past. Read the job ad carefully and focus on highlighting responsibilities listed there on your resume.

7. Start each bullet point with an action verb.

Make sure to start each sentence with a resume action word, such as managed, coordinated, organized. Avoid passive-sounding phrases like responsible for, and use power phrases.

8. Include a “Key Achievement” subsection in your receptionist resume job description. 

Thanks to this subsection, your resume will definitely not go unnoticed. It is a perfect spot for mentioning one of the things you are most proud of at work. For maximum impact, remember to use the Problem-Action-Result (PAR) method.

Read more: Work Experience on a Resume

5 Receptionist Job Description Templates for a Resume

Now let’s take a look at some winning examples of receptionist list of duties for a resume.

Front-desk Receptionist Job Description for a Resume

Front-desk Receptionist
HorizonTech Solutions, New York, NY
Jan 2018–Dec 2020

Key Qualifications & Responsibilities:

    • Streamlined daily operations, managing a high volume of incoming calls (80+ calls daily) and emails (50+ emails daily).
    • Implemented a new scheduling system, reducing appointment conflicts by 15%.
    • Organized office events for up to 150 people.
    • Implemented a digital visitor sign-in system, improving security measures and reducing paper usage by 30%.

Key Achievement: 

  • Reduced office supply costs by 20% through effective negotiation with vendors.

Hair Salon Receptionist Job Description for a Resume

Radiant Locks, San Francisco, CA
Jan 2017–Nov 2019

Key Qualifications & Responsibilities:

  • Handled phone calls, emails, and in-person inquiries.
  • Managed salon appointments, ensuring optimal scheduling for stylists and minimal wait times for clients.
  • Implemented a new POS system (Shopify), reducing transaction times by 15%.
  • Effectively upsold salon products items to clients.
  • Managed cash transactions and handled payments.

Key Achievement: 

  • Streamlined the appointment booking system, improving efficiency by 30%.

Hotel Receptionist Job Description for a Resume

AquaWave Resorts, Miami, FL
Jan 2016–Nov 2018

Key Qualifications & Responsibilities:

  • Greeted guests upon arrival and efficiently managed the check-in process.
  • Successfully handled an average of 30 reservations daily through various channels, optimizing room occupancy rates.
  • Maintained a positive guest experience by resolving issues, resulting in a 20% reduction in guest complaints.
  • Successfully upsold room upgrades and additional services, contributing to a 10% increase in overall revenue.
  • Coordinated with the hotel staff to ensure guest room readiness.

Key Achievement: 

  • Implemented a new customer feedback system, increasing guest satisfaction by 25%.

Medical Receptionist Job Description for a Resume

Medical Receptionist
NovaHealth Clinic, Boston, MA
Jan 2015–Nov 2017

Key Qualifications & Responsibilities:

  • Greeted and assisted an average of 50+ patients daily, ensuring accurate registration and scheduling.
  • Assisted patients in navigating Clinic’s online scheduling tool, promoting efficient communication.
  • Verified insurance information for patients, achieving a 98% accuracy rate in processing insurance claims.
  • Provided support in medical billing processes, addressing patient inquiries and ensuring timely payment.
  • Collaborated with healthcare professionals to provide timely and accurate patient care.

Key Achievement: 

  • Introduced an online booking system, reducing appointment scheduling time by 40%.

Dental Receptionist Job Description for a Resume

Dental Receptionist
Smile! Dental Clinic, Chicago, IL
Jan 2014–Nov 2016

Key Qualifications & Responsibilities:

  • Handled incoming calls (50+ daily) and emails (30+ daily).
  • Managed patient appointments, optimizing the schedule for dental practitioners.
  • Handled inquiries at the front desk, providing detailed information on dental services and procedures.
  • Implemented a strategic scheduling system, resulting in a 15% reduction in appointment conflicts.
  • Maintained organized and confidential dental records, adhering to privacy regulations.

Key Achievement: 

  • Implemented a digital filing system, improving document retrieval times by 35%.

Creating a resume with our builder is incredibly simple. Follow our step-by-step guide and use content from Certified Professional Resume Writers to have a resume ready in minutes.

When you’re done, Zety’s resume builder will score your resume and our resume checker will tell you exactly how to make it better.

Now that you’ve seen the best of receptionist resume job descriptions, let's take a look at samples for other professions!

Job Description Samples for Other Positions

Need more inspiration? Check out other job description guides:

Read more: How To Write a Job Description

What Else To Put on a Resume

Ready with your list of responsibilities for your receptionist resume? Here is a list of other things to include in your resume:

  • Professional Profile.

    Write a compelling professional profile to catch recruiters’ attention and make a bold statement about your candidature. Opt for a resume summary if you have 2+ years of professional experience, or a resume objective if you’re a fresher.

Thanks for taking the time to read our article. We hope you've found it helpful and that you’ll have no difficulty writing a successful receptionist job description for a resume. Don't hesitate to drop a comment if you have any doubts or questions!

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Dominika Kowalska, CPRW
Dominika is a Certified Professional Resume Writer (CPRW) and job expert with a focus on career development and onboarding processes. She writes guides helping readers create winning resumes and manage various difficulties of the job hunt.

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