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Hotel Front Desk Resume: Sample & Complete Guide (25 Tips)

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Our customers have been hired by:

You stay cool under pressure and deftly help frustrated guests with confidence and a smile. But even though you’re a born problem solver, you still can’t seem to get an interview. Why is that? Because your hotel front desk resume is a no show.

Lucky for you, that’s easy to resolve. Read on to see how to make the hotel hiring manager giddy with the prospect of short-listing you.

Want to save time and have your resume ready in 5 minutes? Try our resume builder. It’s fast and easy to use. Plus, you’ll get ready-made content to add with one click. See 20+ resume templates and create your resume here.

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Sample resume made with our builder—See more resume examples here.

Looking for other jobs with similar skill sets? Here are some related posts:

Sample Hotel Front Desk Resume Template

Carmen E. Reyes

CarmenEReyes@dayrep.com

(323) 877-3428

linkedin.com/in/carmenereyes

Resume Summary

Energetic front desk agent with 6 years of experience in caring for high volumes of customers. Customer-oriented team player with a knack for creative problem-solving. Efficiently handled 40+ MICE events over three years at Hyatt Regency Orlando. Appointed as head trainer for all new front desk staff. 5-time employee of the month at Best Western Pasadena. Looking to join the MGM Grand Las Vegas to help ensure exceptional guest experience.

Work Experience

Front Desk Agent

Hyatt Regency Orlando

August 2016–February 2020

  • Successfully cooperated with 15 tour operators and 20+ travel agencies and event organizers.
  • Seamlessly checked guests in and out, resulting in 98% guest satisfaction.
  • Facilitated the addition of 11 commonly-requested but missing room features.
  • Contributed to a ~30% increase in room service efficiency by anticipating individual guests’ needs.

Front Desk Agent

Best Western Pasadena

January 2014–April 2016

  • Drew from knowledge of various cultures to make international guests feel welcome.
  • Regularly received written praise from guests–45 letters of appreciation in total.
  • Was named employee of the month 5 times.
  • Resolved amenity-related issues without a single complaint to management.

Education

Santana High School, La Mesa, CA

Graduated in 2000

Certifications

  • Cvent Event Diagramming Certification
  • CEM: Certified in Exhibition Management

Skills

  • Communication
  • Problem-solving
  • Leadership
  • Proficient in Cloudbeds and Tracktik
  • Teamwork
  • Creative thinking
  • Computer knowledge
  • Speaking
  • Social perceptiveness
  • Active listening
  • Time management
  • Service-oriented
  • Critical thinking
  • Attention to detail

Language Skills

  • Spanish, Intermediate High

This is how to write a job-winning resume for hotel front desk:

1. Choose the Best Format for Your Hotel Front Desk Resume

When it comes to resumes, recruiters have the attention span of a fly—understandably so. First impressions are king. Having the right layout for your hotel front desk resume ensures that it doesn’t get skipped. Following steps on how to lay out a resume is crucial. 

To keep your front desk hotel resume from being unnoticed follow these resume formatting rules:

How many pages should a resume be? Make it a single page, unless you have enough achievements to fill a second.

Read more: Best Resume Design Templates

2. Write a Resume Profile Statement

What’s a resume profile statement you ask?

It’s a super short sales pitch that gets attention. And considering that yours is one of 200 resumes, attention is what you need. If your resume is a one-minute elevator pitch, the resume introduction is a six-second radio plug.

What exactly should it include?

If you’ve been in the hotel industry longer than Conrad Hilton, write a resume summary. It should highlight your key achievements in a nutshell. Use between 2 and 4 accomplishments that most closely match the job description.

If you’re writing a hotel front desk agent resume with no experience, use a resume objective. Although not hotel-related, your achievements should reflect skills that relate to your new career (transferable skills) such as communication, problem solving and time management.

Pro Tip: Your resume profile should be 3–4 sentences long and placed at the top of your resume. Always tailor it to the company you are applying to.

3. Adapt Your Hotel Front Desk Job Description

You’ll catch the hiring manager’s eye if you tailor your resume to the job. This means studying the job ad and adapting your resume to this particular hotel’s needs. It proves your genuine interest in the position. E.g., if you know that the hotel regularly hosts seminars, front-load your previous job description with your own related experience—even if you’ve only worked two or three events.

Here’s the proper resume format for experience:

  • List the most recent employer first, including your start and end dates—month and year.
  • Write up to six bullets for the last job and two or so for your previous position.
  • Don’t merely list your duties. Write about your job-related achievements instead, starting each bullet with an action word
  • Quantify your achievements in numbers, estimating with symbols like 30+ or ~25% if necessary.

Read more: How to Describe Yourself on a Resume the Right Way.

4. Add Your Hotel Front Desk Resume Education Section

Listing education on a resume is standard practice. There’s also a right way of doing it. Here are some resume tips on how to do that: 

  • If you have a degree, write the degree name, followed by the name of the school, and the year you graduated.
  • Mention high school on your resume only if you don’t have any college or other degrees. 
  • Add any relevant coursework you completed. Additionally, include any instances of activities related to hotel front desk agent skills, such as your high school speech team membership.

Read more: How to List Unfinished College on a Resume

5. Emphasize Your Hotel Front Desk Skills

You’re computer-savvy. You can bench press 95 pounds and solve many problems long before they become issues. How to decide what skills to put on a hotel front desk resume?

  • List of all of your related skills in bulleted form, but prioritize the ones from the job ad—the resume keywords
  • Make the final list of your hotel front desk skills a mix of soft and hard skills.

Hotel Front Desk Resume Skills

Read more: List of Best Skills for a Resume (with Examples)

When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building a professional resume template here for free.

When you’re done, our online resume builder will score your resume and our resume checker will tell you exactly how to make it better.

6. Add Bonus Sections to Your Hotel Front Desk Resume

Want to put some icing on the cake? You should! Maybe you’re taking a French language course, or maybe you’re passionate about your city and know where some of its hidden treasures are located. It’s all great stuff that makes your resume stand out.

So—

Share your other assets related to the job by adding other sections.

Here are a few ideas:

Read more: Resume Parts: Elements that Matter 

7. Write a Cover Letter for Your Hotel Front Desk Resume

Do you really need a cover letter for your resume? You most certainly do. It shows the hiring manager that you sincerely care about joining their hotel’s team. 

As with the resume itself, make sure to follow good cover letter structure:

  • The correct cover letter format should consist of three to five paragraphs.
  • Start your cover letter by saying something you like about the hotel you’re addressing—that will be your first paragraph.
  • Use the middle paragraph to display two or three of your best achievements.
  • Close your cover letter by reinforcing your qualifications with another skill and calling the recruiter to action. Avoid the old standby I hope to hear from you soon. Instead, simply ask for the interview or a meeting.

Show your continued interest by following up on your job application a few days later with an email or phone call.

Pro Tip: Before you create a PDF of your resume, remember to proofread it for typos and grammatical errors. According to a 2016 study, spelling errors in a resume can be as fatal as a lack of professional experience! 

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:

See more cover letter templates and start writing.

That’s it!

And you’re all set!

Everything you need to know to write an all-inclusive hotel front desk resume.

Thanks for reading! Any more questions or suggestions on creating an effective hotel front desk resume? Give us a shout in the comments section!

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This article has been reviewed by our editorial team to make sure it follows Zety's editorial guidelines. We’re committed to sharing our expertise and giving you trustworthy career advice tailored to your needs. High-quality content is what brings over 40 million readers to our site every year. But we don't stop there. Our team conducts original research to understand the job market better, and we pride ourselves on being quoted by top universities and prime media outlets from around the world.

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Adam Joyce
Adam is an enthusiastic career expert dedicated to providing job-seekers with resume building and job hunting advice. He draws on his extensive employment history to write content that is informed and which can be actionable in real life.

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