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Hotel Manager Resume: Sample & Writing Guide [20+ Tips]

Hotel Manager Resume: Sample & Writing Guide [20+ Tips]

Make sure your hotel manager resume does a great job presenting your superb managerial skills and experience. Leave the other applicants unmanageably far behind.

As seen in:

Hotel Manager Resume Sample

 

Charles Morrow

charles.morrow@gmail.com

906-250-6749

 

Objective

 

Effective and communicative hotel manager with 6+ years of professional experience in a dynamic environment. Eager to help The Bellevue Hotel ensure seamless daily operations and offer experience exceeding guest expectations. In previous roles boosted annual revenue by 30% and improved the hotel’s Tripadvisor rating by 1.2 points on a 5-point scale.

 

Work Experience

 

Hotel Manager

The High Street Hotel, New York, NY

2014–2018

  • Interviewed, selected, coached and supported associates, ensuring they performed in accordance with the established hotel standards and values.
  • Assisted the General Manager in preparation of forecasts and reports as well as in the development, implementation, and monitoring of the budget.
  • Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
  • Cooperated with the sales staff to discuss and implement sales strategies to improve occupancy levels and revenues.
  • Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

Key achievements:

  • Slashed the number of customer complaints by 50% through ensuring that staff followed customer service guidelines.
  • Improved hotel rating on Tripadvisor from 3.5 to 4.7 within a single year.

 

Hotel Manager

The Ambassador Hotel, New York, NY

2010–2013

  • Hired, trained, developed, measured performance, disciplined, and scheduled department staff.
  • Led the tactical execution of strategic initiatives under the direction of division leadership
  • Promoted the hotel, its services, and facilities while maximizing occupancy and ADR.
  • Processed daily reports, reconciliations, journals, and others.
  • Handled guest complaints

Key achievements:

  • Exceeded guest satisfaction scores over 90% in all critical areas.
  • Improved customer service scores by 20% and exceeded annual sales by more than $70K.

 

Education

 

MBA

Cornell University, New York, NY

2011

 

B.A., Marketing

Cornell University, New York, NY

2009

 

Key Skills

 

  • Analytical skills
  • Communication
  • Conflict resolution
  • Hotel operations
  • Multitasking
  • New business development
  • Prioritizing
  • Problem-solving
  • Project management
  • Time management

 

Certifications

 

  • Certification in Hospitality Management—The School of Hotel Administration at Cornell University

 

Languages

 

  • Spanish—Advanced
  • French—Communicative

 

Interests

 

  • Movies of the 1980s
  • Interior decoration

 

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hotel manager resume templates

Sample Hotel Manager Resume—See more templates and create your resume here.

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Maciej Duszyński
Maciej is a career expert with a solid background in the education management industry. He's worked with people at all stages of their career paths: from interns to directors to C-suite members, he now helps you find your dream job.

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