Hotel Manager Resume: Sample & Writing Guide [20+ Tips]

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Think of what could make your professional life easier. A scanner to detect overly demanding guests? A few extra hours in your days? Staff that reads your mind and takes care of things without you having to say anything? Maybe a new, better-paid, prestigious hotel management job?

We can help you with that last one. All you need is a five-star hotel manager resume.

This guide will show you:

A hotel manager resume example better than 9 out of 10 other resumes.
How to write a hotel manager resume that will land you more interviews.
Tips and examples of how to put skills and achievements on a hotel manager resume.
How to describe your experience on a resume for a hotel manager to get any job you want.

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Zety suggested tips and revised my resume in a way I never could. Helped me word things in a much more intelligent fashion and got me my dream job.

Looking for other hospitality or management roles? Check out our guides:

Hotel Manager Resume Sample

Charles Morrow

charles.morrow@gmail.com

906-250-6749

Resume Summary

Effective and communicative hotel manager with 6+ years of professional experience in a dynamic environment. Eager to help The Bellevue Hotel ensure seamless daily operations and offer experience exceeding guest expectations. In previous roles boosted annual revenue by 30% and improved the hotel’s Tripadvisor rating by 1.2 points on a 5-point scale.

Work Experience

Hotel Manager

The High Street Hotel, New York, NY

2014–2018

Interviewed, selected, coached and supported associates, ensuring they performed in accordance with the established hotel standards and values.
Assisted the General Manager in preparation of forecasts and reports as well as in the development, implementation, and monitoring of the budget.
Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
Cooperated with the sales staff to discuss and implement sales strategies to improve occupancy levels and revenues.
Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

Key achievements:

Slashed the number of customer complaints by 50% through ensuring that staff followed customer service guidelines.
Improved hotel rating on Tripadvisor from 3.5 to 4.7 within a single year.

Hotel Manager

The Ambassador Hotel, New York, NY

2010–2013

Hired, trained, developed, measured performance, disciplined, and scheduled department staff.
Led the tactical execution of strategic initiatives under the direction of division leadership
Promoted the hotel, its services, and facilities while maximizing occupancy and ADR.
Processed daily reports, reconciliations, journals, and others.
Handled guest complaints

Key achievements:

Exceeded guest satisfaction scores over 90% in all critical areas.
Improved customer service scores by 20% and exceeded annual sales by more than $70K.

Education

MBA

Cornell University, New York, NY

2011

B.A., Marketing

Cornell University, New York, NY

2009

Key Skills

Analytical skills
Communication
Conflict resolution
Hotel operations
Multitasking
New business development
Prioritizing
Problem-solving
Project management
Time management

Certifications

Certification in Hospitality Management—The School of Hotel Administration at Cornell University

Languages

Spanish—Advanced
French—Communicative

Interests

Movies of the 1980s
Interior decoration

Here’s how to write a hotel manager resume that shows hospitality could be your middle name:

1. Choose the Best Format for Your Hotel Manager Resume

Make sure your hotel general manager resume looks inviting enough for the recruiter to feel at home, and—

Extend their stay.

Here’s how:

Top your resume with a resume name header that includes your personal information.
Make sure your resume sections have reader-friendly titles and are easy to navigate.
Go for the best resume format. A chronological resume template will be great for your purposes as it concentrates on your experience and achievements.
The font for your resume should look professional and be large enough for the recruiter to read comfortably.
Leave out the information that’s not immediately relevant to the job. Use white space to your advantage.
Not sure whether to send your resume in PDF or Word? If you haven’t been asked to submit an MS Word resume, go with the PDF format.

2. Write a Hotel Manager Resume Objective or Summary

First off, you need to learn how to write a profile in your resume.

What’s that?

It’s a short opening statement that’s supposed to introduce you to the recruiter and sell them your strongest points.

Just like a one-minute elevator pitch, but shorter.

You can opt for:

A resume summary, which is a good choice for candidates with no less than 2 years of experience. A resume summary draws attention to your accomplishments and professional experience.

A resume objective is great for entry-level candidates or career changers. It highlights the transferable skills that make you a great candidate for the role.

And one more thing—

To open your hotel manager resume in the most effective way, add numbers that prove what you’re really capable of.

Pro Tip: Don’t start writing your resume with this section. Write it at the very end once you’ve got something to summarize.

3. Create the Perfect Hotel Sales Manager Job Description for a Resume

Here’s the thing:

It’s your experience in a resume that counts.

And this section of your hotel manager resume needs to do one thing—

Prove that you’ll do the job better than the other 250+ candidates.

So, tailor your resume to the job description and make your competition look like they only managed their own condo:

Start with your current job and list your previous positions in the reverse-chronological order.
Add your job position and company names, dates worked, and locations.
List your experience using bullet points. 5 or 6 bullets per position will do.
Make sure your experience bullets contain resume power words, such as cooperated, created, boosted, managed, etc.
Focus on your experience that’s relevant to the position.
Try to put numbers in as many bullet points as you can.

Pro Tip: If you’re having problems quantifying your experience, pick out up to 3 things you’re proud of and you can easily quantify. Put them in a key achievements subsection.

4. Make Your Hotel Manager Resume Education Section Stand Out

Your hotel manager resume education section matters.

If it didn’t, anybody could become a hotel manager.

Here’s how to get it done quickly:

Over 5 years of experience? List your school name, degree, graduation year, and school location. You’re done.
Less experience? You’ll benefit from including such elements as extracurricular activities, academic accomplishments and awards, as well as relevant coursework.

You might also want to add certifications to your resume in a dedicated section.

Pro Tip: Add info on your GPA score if it’s higher than 3.5 and you graduated up to 3 years ago.

5. Highlight Your Hotel Manager Skills

Your skills are what your employer needs.

Take a look at the list below to help you select the best ones for your hotel manager resume:

Hotel Manager Resume—Skills

Budgeting
Business knowledge
Delegation
Finance
Hiring
Hotel operations
Logistics
MS Office
New business development
Project management
Analytical skills

Teamwork skills
Communication
Conflict resolution

Multitasking
Negotiating
Office management skills
Physically fit
Planning
Prioritizing

It’s important to focus on your key skills and abilities relevant to the job.

Here’s how:

Make a big list of all your skills and abilities (put your soft skills and hard skills, as well as technical skills on it).
Reread the job ad to see what skills the employer requires most.
Return to your list and pick out all the skills listed in the ad.
Now select up to 10 of your strongest skills and put them in a key skills section.
You can sprinkle your entire resume with relevant skills. Your job description and resume profile are great places, too.

And lastly, see to it that the skills you choose are adequate for the position. A hotel front office manager resume may require a different skill set than a hotel operations manager resume.

By reviewing 11 million resumes made in our builder, we discovered that:

Hotel managers include an average of 11 skills on their resumes.
Among the top skills frequently listed by hotel managers are guest accommodations, strategic planning and analysis, account administration, hotel management, and office and staff streamlining.
Hotel managers tend to create resumes spanning about 1.8 pages in length.

Making a resume with our builder is incredibly simple. Follow our step-by-step guide, use ready-made content tailored to your job and have a resume ready in minutes.

A view from the Zety resume generator depicting the process of completing the work experience section, along with a selection of pre-drafted resume descriptions suggested for the particular post.

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When you’re done, our online resume builder will score your resume and our ATS resume checker will tell you exactly how to make it better.

6. Add Other Sections to Your Hotel General Manager Resume

You can easily differentiate yourself from the lot by adding some additional sections to your hotel manager resume:

7. Attach a Hotel Manager Resume Cover Letter

Is a cover letter necessary?

It’s not. If you don’t care about getting that job.

If you’re serious, though, just know that about 50% of the recruiters expect you to attach one to your job application.

With the tips below, you’ll learn how to write an application letter in a snap:

Choose the right cover letter format for the job.
Learn what’s the best way to start a cover letter.
Tell the hiring manager what you can offer.
The ending of your cover letter matters as much as its beginning.

Make sure your cover letter word count is within acceptable limits.

Pro Tip: Always follow up on your job application to show you’re serious about getting the job.

And you’re done!

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here’s what it may look like:

A duo of professional job application materials that complement each other, consisting of a resume and cover letter, produced with the Zety resume creator featuring the Modern resume template that has a two-column layout and decorative rectangles in the header and footer regions.

Create my cover letter now

See more cover letter templates and start writing.

This is how you make a job-winning hotel manager resume.

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