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Effective and communicative hotel manager with 6+ years of professional experience in a dynamic environment. Eager to help The Bellevue Hotel ensure seamless daily operations and offer experience exceeding guest expectations. In previous roles boosted annual revenue by 30% and improved the hotel’s Tripadvisor rating by 1.2 points on a 5-point scale.
The High Street Hotel, New York, NY
Interviewed, selected, coached and supported associates, ensuring they performed in accordance with the established hotel standards and values.
Assisted the General Manager in preparation of forecasts and reports as well as in the development, implementation, and monitoring of the budget.
Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
Cooperated with the sales staff to discuss and implement sales strategies to improve occupancy levels and revenues.
Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Slashed the number of customer complaints by 50% through ensuring that staff followed customer service guidelines.
Improved hotel rating on Tripadvisor from 3.5 to 4.7 within a single year.
The Ambassador Hotel, New York, NY
Hired, trained, developed, measured performance, disciplined, and scheduled department staff.
Led the tactical execution of strategic initiatives under the direction of division leadership
Promoted the hotel, its services, and facilities while maximizing occupancy and ADR.
Processed daily reports, reconciliations, journals, and others.
Handled guest complaints
Exceeded guest satisfaction scores over 90% in all critical areas.
Improved customer service scores by 20% and exceeded annual sales by more than $70K.
Cornell University, New York, NY
Cornell University, New York, NY
New business development
Certification in Hospitality Management—The School of Hotel Administration at Cornell University
Maciej is a career expert and Certified Professional Resume Writer with a solid background in the education management industry. He's worked with people at all stages of their career paths: from interns to directors to C-suite members, he now helps you find your dream job.
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