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Hotel Manager Resume: Sample & Writing Guide [20+ Tips]
Hotel Manager Resume: Sample & Writing Guide [20+ Tips]
Make sure your hotel manager resume does a great job presenting your superb managerial skills and experience. Leave the other applicants unmanageably far behind.
Effective and communicative hotel manager with 6+ years of professional experience in a dynamic environment. Eager to help The Bellevue Hotel ensure seamless daily operations and offer experience exceeding guest expectations. In previous roles boosted annual revenue by 30% and improved the hotel’s Tripadvisor rating by 1.2 points on a 5-point scale.
Work Experience
Hotel Manager
The High Street Hotel, New York, NY
2014–2018
Interviewed, selected, coached and supported associates, ensuring they performed in accordance with the established hotel standards and values.
Assisted the General Manager in preparation of forecasts and reports as well as in the development, implementation, and monitoring of the budget.
Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
Cooperated with the sales staff to discuss and implement sales strategies to improve occupancy levels and revenues.
Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Key achievements:
Slashed the number of customer complaints by 50% through ensuring that staff followed customer service guidelines.
Improved hotel rating on Tripadvisor from 3.5 to 4.7 within a single year.
Hotel Manager
The Ambassador Hotel, New York, NY
2010–2013
Hired, trained, developed, measured performance, disciplined, and scheduled department staff.
Led the tactical execution of strategic initiatives under the direction of division leadership
Promoted the hotel, its services, and facilities while maximizing occupancy and ADR.
Processed daily reports, reconciliations, journals, and others.
Handled guest complaints
Key achievements:
Exceeded guest satisfaction scores over 90% in all critical areas.
Improved customer service scores by 20% and exceeded annual sales by more than $70K.
Education
MBA
Cornell University, New York, NY
2011
B.A., Marketing
Cornell University, New York, NY
2009
Key Skills
Analytical skills
Communication
Conflict resolution
Hotel operations
Multitasking
New business development
Prioritizing
Problem-solving
Project management
Time management
Certifications
Certification in Hospitality Management—The School of Hotel Administration at Cornell University
Languages
Spanish—Advanced
French—Communicative
Interests
Movies of the 1980s
Interior decoration
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Maciej is a career expert and Certified Professional Resume Writer with a solid background in the education management industry. He's worked with people at all stages of their career paths: from interns to directors to C-suite members, he now helps you find your dream job.
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