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Hotel Manager Resume: Sample & Writing Guide [20+ Tips]

Hotel Manager Resume: Sample & Writing Guide [20+ Tips]

Make sure your hotel manager resume does a great job presenting your superb managerial skills and experience. Leave the other applicants unmanageably far behind.

Maciej Duszyński
Maciej Duszyński
Resume Expert at Zety

Hotel Manager Resume Sample

 

Charles Morrow

charles.morrow@gmail.com

906-250-6749

 

Objective

 

Effective and communicative hotel manager with 6+ years of professional experience in a dynamic environment. Eager to help The Bellevue Hotel ensure seamless daily operations and offer experience exceeding guest expectations. In previous roles boosted annual revenue by 30% and improved the hotel’s Tripadvisor rating by 1.2 points on a 5-point scale.

 

Work Experience

 

Hotel Manager

The High Street Hotel, New York, NY

2014–2018

  • Interviewed, selected, coached and supported associates, ensuring they performed in accordance with the established hotel standards and values.
  • Assisted the General Manager in preparation of forecasts and reports as well as in the development, implementation, and monitoring of the budget.
  • Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
  • Cooperated with the sales staff to discuss and implement sales strategies to improve occupancy levels and revenues.
  • Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

Key achievements:

  • Slashed the number of customer complaints by 50% through ensuring that staff followed customer service guidelines.
  • Improved hotel rating on Tripadvisor from 3.5 to 4.7 within a single year.

 

Hotel Manager

The Ambassador Hotel, New York, NY

2010–2013

  • Hired, trained, developed, measured performance, disciplined, and scheduled department staff.
  • Led the tactical execution of strategic initiatives under the direction of division leadership
  • Promoted the hotel, its services, and facilities while maximizing occupancy and ADR.
  • Processed daily reports, reconciliations, journals, and others.
  • Handled guest complaints

Key achievements:

  • Exceeded guest satisfaction scores over 90% in all critical areas.
  • Improved customer service scores by 20% and exceeded annual sales by more than $70K.

 

Education

 

MBA

Cornell University, New York, NY

2011

 

B.A., Marketing

Cornell University, New York, NY

2009

 

Key Skills

 

  • Analytical skills
  • Communication
  • Conflict resolution
  • Hotel operations
  • Multitasking
  • New business development
  • Prioritizing
  • Problem-solving
  • Project management
  • Time management

 

Certifications

 

  • Certification in Hospitality Management—The School of Hotel Administration at Cornell University

 

Languages

 

  • Spanish—Advanced
  • French—Communicative

 

Interests

 

  • Movies of the 1980s
  • Interior decoration

 

Want to save time and have your resume ready in 5 minutes? Try our resume builder. It’s fast and easy to use. Plus, you’ll get ready-made content to add with one click. See 20+ resume templates and create your resume here.

 

hotel manager resume templates

Sample Hotel Manager Resume—See more templates and create your resume here.

 

Looking for other hospitality or management roles? Check out our guides:

 

 

Here’s how to write a hotel manager resume that shows hospitality could be your middle name:

 

1. Choose the Best Format for Your Hotel Manager Resume

 

Make sure your hotel general manager resume looks inviting enough for the recruiter to feel at home, and—

 

Extend their stay.

 

Here’s how:

 

 

2. Write a Hotel Manager Resume Objective or Summary

 

First off, you need to learn how to write a profile in your resume.

 

What’s that?

 

It’s a short opening statement that’s supposed to introduce you to the recruiter and sell them your strongest points.

 

Just like a one-minute elevator pitch, but shorter.

 

You can opt for:

 

A resume summary, which is a good choice for candidates with no less than 2 years of experience. A resume summary draws attention to your accomplishments and professional experience.

 

A resume objective is great for entry-level candidates or career changers. It highlights the transferable skillsthat make you a great candidate for the role.

 

And one more thing—

 

To open your hotel manager resume in the most effective way, add numbers that prove what you’re really capable of.

 

Pro Tip: Don’t start writing your resume with this section. Write it at the very end once you’ve got something to summarize.

 

3. Create the Perfect Hotel Sales Manager Job Description for a Resume

 

Here’s the thing:

It’s your experience in a resume that counts.

 

And this section of your hotel manager resume needs to do one thing—

 

Prove that you’ll do the job better than the other 250+ candidates.

 

So, tailor your resume to the job description and make your competition look like they only managed their own condo:

 

  • Start with your current job and list your previous positions in the reverse-chronological order.
  • Add your job position and company names, dates worked, and locations.
  • List your experience using bullet points. 5 or 6 bullets per position will do.
  • Make sure your experience bullets contain resume power words, such as cooperated, created, boosted, managed, etc.
  • Focus on your experience that’s relevant to the position.
  • Try to put numbers in as many bullet points as you can.

 

Pro Tip: If you’re having problems quantifying your experience, pick out up to 3 things you’re proud of and you can easily quantify. Put them in a key achievements subsection.

 

4. Make Your Hotel Manager Resume Education Section Stand Out

 

Your hotel manager resume education section matters.

 

If it didn’t, anybody could become a hotel manager.

 

Here’s how to get it done quickly:

 

  • Over 5 years of experience? List your school name, degree, graduation year, and school location. You’re done.
  • Less experience? You’ll benefit from including such elements as extracurricular activities, academic accomplishments and awards, as well as relevant coursework.

 

You might also want to add certifications to your resume in a dedicated section.

 

Pro Tip: Add info on your GPA score if it’s higher than 3.5 and you graduated up to 3 years ago.

 

5. Highlight Your Hotel Manager Skills

 

Your skills are what your employer needs.

 

Take a look at the list below to help you select the best ones for your hotel manager resume:

 

Hotel Manager Resume—Skills

 

  • Budgeting
  • Business knowledge
  • Delegation
  • Finance
  • Hiring
  • Hotel operations
  • Logistics
  • MS Office
  • New business development
  • Project management
  • Analytical skills
  • Multitasking
  • Negotiating
  • Office management skills
  • Physically fit
  • Planning
  • Prioritizing

 

It’s important to focus on your key skills and abilities relevant to the job.

 

Here’s how:

 

  • Make a big list of all your skills and abilities (put your soft skills and hard skills, as well as technical skills on it).
  • Reread the job ad to see what skills the employer requires most.
  • Return to your list and pick out all the skills listed in the ad.
  • Now select up to 10 of your strongest skills and put them in a key skills section.
  • You can sprinkle your entire resume with relevant skills. Your job description and resume profile are great places, too.

 

Pro Tip: See to it that the skills you choose are adequate for the position. A hotel front office manager resume may require a different skill set than a hotel operations manager resume.

 

When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building your resume here.

When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better.

 

6. Add Other Sections to Your Hotel General Manager Resume

 

You can easily differentiate yourself from the lot by adding some additional sections to your hotel manager resume:

 

 

7. Attach a Hotel Manager Resume Cover Letter


Is a cover letter necessary?

 

It’s not. If you don’t care about getting that job.

 

If you’re serious, though, just know that about 50% of the recruiters expect you to attach one to your job application.

 

With the tips below, you’ll learn how to write an application letter in a snap:

 

 

Make sure your cover letter word count is within acceptable limits.

 

Pro Tip: Always follow up on your job application to show you’re serious about getting the job.

 

And you’re done!

 

This is how you make a job-winning hotel manager resume.

Are you writing a hotel general manager resume for the first time? Or perhaps you’re a seasoned pro eager to help the rookies out? We’d love to hear from you, leave your comment below!

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Maciej Duszyński
Maciej Duszyński
Maciej is a career expert with a solid background in the education management industry. Worked with people at all stages of their career paths: from interns to directors to C-suite members, he now helps you find your dream job.

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