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4 Receptionist Resume Examples & Templates [2024]

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A receptionist is responsible for greeting visitors, managing incoming calls, and performing various administrative tasks to ensure the smooth operation of an office or front desk. They play a key role in creating a positive first impression and providing excellent customer service. Receptionists must possess strong communication skills, organizational abilities, and the ability to multitask in a fast-paced environment. 

Writing a well-crafted receptionist resume is crucial for getting your dream job.

We’ve analyzed over 11 million resumes created using our builder, and we’ve discovered that:

  • Receptionists usually list 12 skills on their resumes.
  • The most common skills for Receptionists include file management, data entry, administrative support, scheduling, and office management.
  • Resumes for Receptionists are, on average, 2 pages long.

Want to save time and have your resume ready in 5 minutes? Try our resume builder. It’s fast and easy to use. Plus, you’ll get ready-made content to add with one click. See 20+ resume templates and create your resume here.

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Sample resume made with our builder—See more resume examples here.

Receptionist Resume Example

Maggie Place

Receptionist

555-123-1234

maggie.place@zetymail.com

linkedin.com/in/maggie-l-place

x.com/maggielplace

Summary

Receptionist with over 7 years of experience working in public and private sectors. Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self-motivated, and proficient with computers. Looking to boost students’ satisfaction scores for ABC University. Bachelor's degree in communications.

Experience

Front Desk Receptionist

Foggy Fork Medical Clinic, West Virginia

2018–2023

  • Fielded communications from clients and colleagues, triaging requests.
  • Acted as a liaison between the company and priority clients.
  • Managed training and travel schedules for employees.
  • Implemented a new CRM with reporting capabilities. Cut costs 24%.
  • Scheduled meetings and managed calendars for several company executives.

Front Desk Receptionist

Mindon Bottom Well Drilling, West Virginia

2017–2018

  • Fielded customer service questions and routed calls, triaging requests.
  • Supported numerous customer service and administrative functions.
  • Assisted account managers in scheduling meetings and calls with clients.
  • Met and greeted customers to make them feel at home.
  • Maintained office supply inventory and placed orders as needed.

Front Desk Receptionist

Fazekas and Sons Tooling, West Virginia

2016–2017

  • Created a professional, welcoming atmosphere for customers and staff.
  • Opened the office in time to greet customers and staff.
  • Spearheaded special projects at the direction of the Sales, Operations, and Executive Director.
  • Maintained vendor relationships.

Education

Clemson University, B.A. English

September 2012–June 2016

  • Facilitated weekly meetings of an intramural chorus group.
  • Favorite areas of study included speech writing and communications.
  • Held monthly charity bake sales to benefit underprivileged local youth.
  • Volunteered for the Clemson Fund, soliciting donations from alumni by phone.

Skills

Hard Skills

  • Microsoft Office suite
  • Typing 90 wpm
  • VoIP phone systems
  • Scheduling
  • Planning
  • Data entry
  • Filing

Soft Skills

  • Friendly
  • Detail-oriented
  • Time management
  • Collaboration
  • Organization
  • Conflict resolution
  • Adaptability

Additional Activities

Blogging about parenting

  • Started my own parenting blog in 2013. Built up a loyal following of 10,000 readers per month in two years.
  • HuffPost and ABC News have linked to my articles.

Playing flag football

  • I’m passionate about flag football because it keeps me fit, happy, and social.
  • I’ve been elected team captain two years in a row.
  • Our flag football team placed third in the 2016 regional championship.

Volunteer tutoring

  • I started volunteer tutoring in college but stayed with it for the joy I get from helping others. I work with students for two hours weekly.

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Entry-Level / Junior Receptionist Resume Example

An entry-level or junior receptionist is typically new to the field and is gaining experience in administrative and customer service roles. They’re eager to learn and contribute to the team while developing their skills. Here's a resume sample for an entry-level receptionist:

Ava M. Johnson

Receptionist

(555) 123-7890

ava.m.johnson@email.com

Objective

Friendly and organized receptionist seeking employment at Greenfield Solutions to apply my strong communication and administrative skills and contribute to a positive office environment. Recognized for exceptional customer service and efficiency in managing front desk operations, leading to a smoother visitor experience.

Experience

Receptionist Intern

Bright Horizons, Los Angeles, CA

June 2023–August 2023

Key Qualifications & Responsibilities

  • Greeted visitors warmly, managed sign-in procedures, and directed them to appropriate departments, ensuring a welcoming atmosphere and efficient visitor flow.
  • Answered and directed incoming phone calls using a multi-line phone system, providing accurate information and transferring calls to the appropriate personnel.
  • Maintained a clean and organized reception area, ensuring that brochures, magazines, and other materials were well-stocked and neatly arranged.
  • Assisted with scheduling appointments, coordinating meeting rooms, and managing calendars for executives, contributing to efficient office operations.
  • Handled incoming and outgoing mail, sorted and distributed correspondence, and managed courier services, ensuring timely delivery and receipt of important documents.

Key Achievement:

  • Recognized for exceptional customer service and efficiency in managing front desk operations, leading to a smoother visitor experience.

Education

High School Diploma

Los Angeles High School, Los Angeles, CA

Graduated: June 2023

Skills

  • Customer Service
  • Multi-Line Phone Systems
  • Scheduling
  • Organizational Skills
  • Communication
  • Time Management
  • Data Entry
  • Problem-Solving

Certifications

  • Microsoft Office Specialist, Microsoft, 2023

Languages

  • English—Native
  • Spanish—Intermediate

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Middle Receptionist Resume Example

A middle-level receptionist has a few years of experience in the field and is proficient in handling administrative tasks and providing excellent customer service. They have developed a good understanding of office operations and can handle more complex tasks. Here's a resume sample for a middle-level receptionist:

Noah J. Clark

Receptionist

(555) 234-5678

noah.j.clark@email.com

linkedin.com/in/noah-j-clark

Summary

Experienced and dedicated receptionist with 7 years of experience in managing front desk operations and providing top-notch customer service. Eager to support Prestige Office Solutions in ensuring a smooth and efficient office environment. Known for excellent communication skills and attention to detail.

Experience

Receptionist

Prestige Office Solutions, New York, NY

January 2020–July 2024

Key Qualifications & Responsibilities

  • Greeted and assisted visitors, clients, and staff, managing sign-in procedures and directing individuals to the appropriate locations to ensure a professional and welcoming environment.
  • Managed a multi-line phone system, answered and directed calls efficiently, and provided accurate information to callers, enhancing communication within the organization.
  • Scheduled appointments, coordinated conference rooms, and managed executive calendars, ensuring efficient use of time and resources.
  • Processed incoming and outgoing mail, managed courier services, and maintained accurate records of deliveries and correspondence.
  • Provided administrative support, including data entry, filing, and document preparation, contributing to smooth office operations and timely completion of tasks.
  • Assisted in planning and coordinating office events, meetings, and training sessions, ensuring all logistical details were managed effectively.

Key Achievement:

  • Streamlined the appointment scheduling process, reducing booking errors by 30% and improving overall office efficiency.

Receptionist

City View Offices, New York, NY

July 2017–December 2019

Key Qualifications & Responsibilities

  • Welcomed and directed visitors, managed sign-in procedures, and maintained a tidy reception area, creating a positive first impression for all guests.
  • Answered and routed phone calls using a multi-line phone system, provided information to callers, and took accurate messages for staff members.
  • Assisted with administrative tasks such as filing, data entry, and preparing documents, ensuring accuracy and timeliness in all tasks.

Key Achievement:

  • Implemented a new filing system that improved document retrieval time by 40%, enhancing overall office productivity.

Education

Associate Degree in Business Administration

New York City College of Technology, Brooklyn, NY

September 2015–June 2017

Skills

  • Customer Service
  • Multi-Line Phone Systems
  • Scheduling
  • Organizational Skills
  • Communication
  • Time Management
  • Data Entry
  • Event Coordination

Certifications

  • Certified Administrative Professional (CAP), International Association of Administrative Professionals, 2021

Languages

  • English—Native
  • French—Intermediate

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Experienced / Senior Receptionist Resume Example

A senior receptionist has extensive experience in the field and is highly skilled in managing front desk operations, handling administrative tasks, and providing excellent customer service. They’re capable of leading teams and ensuring a high level of service in the office. Here's a resume sample for a senior receptionist:

Sophia R. Martinez

Senior Receptionist

(555) 345-6789

sophia.r.martinez@email.com

linkedin.com/in/sophia-r-martinez

Summary

Accomplished and customer-focused senior receptionist with 14 years of experience in office administration and front desk management. Adept at leading reception teams, enhancing office efficiency, and providing exceptional service. Committed to creating a welcoming and organized office environment. Led a team to improve customer satisfaction scores by 20%, reflecting enhanced service and a positive office environment.

Experience

Senior Receptionist

Global Solutions Inc., Chicago, IL

March 2015–July 2024

Key Qualifications & Responsibilities

  • Managed the front desk operations, greeted visitors, and directed them to appropriate departments, ensuring a professional and welcoming atmosphere.
  • Oversaw the operation of a multi-line phone system, answered and directed calls efficiently, and provided information to callers, enhancing internal and external communication.
  • Scheduled and coordinated appointments, meetings, and events, managing executive calendars and ensuring all logistical details were handled smoothly.
  • Maintained a clean and organized reception area, ensuring all materials were well-stocked and that the area presented a professional appearance.
  • Handled incoming and outgoing mail, managed courier services, and maintained accurate records of deliveries, ensuring timely and accurate distribution of correspondence.
  • Provided administrative support to various departments, including data entry, document preparation, and filing, contributing to overall office efficiency.

Key Achievement:

  • Developed and implemented a new visitor management system, improving visitor tracking and enhancing security measures.

Lead Receptionist

City Center Offices, Chicago, IL

May 2010–February 2015

Key Qualifications & Responsibilities

  • Supervised reception staff, provided training and mentorship, and ensured adherence to company policies and procedures, fostering a high-performing team.
  • Managed front desk operations, greeted visitors, and handled sign-in procedures, creating a welcoming and professional environment.
  • Answered and directed incoming calls, provided information to callers, and took accurate messages for staff members, enhancing communication within the office.
  • Coordinated mail distribution, managed courier services, and maintained records of all correspondence, ensuring timely and accurate delivery.

Key Achievement:

  • Successfully led a team to improve customer satisfaction scores by 20%, reflecting enhanced service and a positive office environment.

Education

Bachelor of Science in Business Administration

University of Illinois, Urbana-Champaign, IL

September 2006–June 2010

Skills

  • Customer Service
  • Multi-Line Phone Systems
  • Scheduling
  • Organizational Skills
  • Communication
  • Time Management
  • Data Entry
  • Team Leadership

Certifications

  • Certified Receptionist (CR), National Association of Receptionists, 2019

Languages

  • English—Native
  • Italian—Intermediate

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Resume Templates for Receptionists

Based on the analysis of 11 million resumes made in the Zety Resume Builder, here are the top 3 picks of receptionists for their resumes.

Cascade

I recommend the Cascade resume template for receptionists due to its clean, dual-column layout. This design efficiently highlights personal information and professional experience, with distinct sections that ensure hiring managers can quickly find key details. The minimalistic style of this template makes it perfect for presenting your administrative skills and work history in a clear, professional format.

Concept

In my opinion, the Concept resume template is ideal for receptionists who are looking for a modern yet practical design. The single-column format ensures everything is clearly presented, with a sidebar that neatly organizes contact details and core competencies. This polished layout helps recruiters focus on your administrative experience and customer service skills. Exemplifying an elegant resume style, this template allows for a detailed and professional presentation of your career.

Diamond

I believe the Diamond resume template offers a sophisticated and clear presentation perfectly tailored for receptionists. Its two-column design effectively separates personal information and a professional summary from detailed sections on experience, education, and skills. The structured format, enhanced by visually appealing bullet points, ensures easy navigation. As a great example of a modern resume style, this template is ideal for organizing and professionally presenting your administrative credentials, ensuring recruiters easily understand your qualifications.

How to Write a Receptionist Resume:

1. Use the Right Receptionist Resume Format

Make the hiring manager grasp the value proposition in your resume for a receptionist quickly with a proper resume format:

  • Go for a chronological resume format. It puts your recent jobs first.
  • Use big section headings, go heavy on white space, and pick presentable resume fonts.
  • Divide your receptionist resume into the following sections in this very order: 
    1. Contact information
    2. Resume objective or summary
    3. Work experience in reverse-chronological order
    4. Education
    5. Skills
    6. Additional Sections (Certifications, Awards, Volunteer Experience, or Hobbies and Interests)
  • Save your receptionist resume in PDF. Word resumes can go south in transit.

Pro Tip: It’s best to make a resume in a style that matches the culture of the company you’re applying to. Eying a corporate receptionist position in a conservative organization? Go for an elegant, formal resume style. For jobs with relaxed companies, make a modern, creative resume.

2. Make the Most of Your Receptionist Job Descriptions on a Resume

Most receptionists’ job descriptions read pretty much the same: “Answering phones,” “organizing mail,” and “assisting administrative staff.” In a word—underwhelming. But it’s such a hard job! One that requires master-level multitasking and time management skills. Can you convey that on a resume?

There’s a special way to describe your work history to make your receptionist resume stand out. 

Here’s how to describe receptionist duties on a resume:

  • Start with your current or most recent position. Follow it with the one before it, and so on.
  • List your job title, the company name and the dates worked.
  • Under each position, add up to 5 bullet points.
  • Don’t just enter your duties in the receptionist job description for a resume. Focus on achievements.
  • Quantify whenever possible. Numbers add meaning to the work you’ve done.
  • Tailor every resume you send to the specific position you’re targeting. Focus on what you’ve done that’s relevant to this job.

Here are some examples of responsibilities for a receptionist resume:

Receptionist Keywords for a Resume

  • Greet and assist visitors and clients in a professional and courteous manner.
  • Answer and direct phone calls, taking messages and transferring to appropriate staff.
  • Manage and schedule appointments, ensuring efficient calendar management.
  • Handle incoming and outgoing mail, packages, and deliveries.
  • Maintain an organized and welcoming reception area.
  • Perform administrative tasks such as filing, photocopying, and data entry.
  • Assist with onboarding new employees, providing necessary information and materials.
  • Coordinate office supplies inventory, placing orders when necessary.
  • Ensure security protocols are followed by monitoring visitor access and maintaining visitor logs.
  • Support various departments with clerical tasks and special projects as needed.

Don’t forget to use action verbs to convey your responsibilities and achievements effectively. Here are some excellent examples for receptionist resumes:

Receptionist Resume Action Verbs

  • Greeted
  • Assisted
  • Answered
  • Managed
  • Handled
  • Maintained
  • Performed
  • Coordinated
  • Ensured
  • Supported

For more information on how to describe your past receptionist jobs, see: Work Experience on a Resume: Job Description Samples and Tips.

3. Highlight Your Education on a Receptionist Resume

Is listing your education on a receptionist resume the easiest part? Perhaps. Does it mean it’s the least important? Not really! Though the typical entry-level qualification for this job is a high-school diploma, you can still impress recruiters with your education. Employers might not care about your academic details, but they will want to know you have a degree.

In the education section of your resume, list:

  • Your degree type
  • Your major (and minors, if you have them)
  • School name
  • Graduation date

No professional experience at all? In such case, do two things:

  • Move your education section above your work experience.
  • Elaborate on what you’ve learned and achieved at school a bit more.
  • Consider adding information about:
    • Relevant coursework
    • Favorite fields of study
    • Academic achievements
    • Extracurricular activities

For more information, see: How to Put Education on a Resume: Examples for Different Candidates.

4. Create a List of Your Receptionist Skills for a Resume

What makes you so great at your job? It’s your stellar skill set! Research shows that receptionists need to complete numerous high-cognitive tasks each day. You couldn't handle it all without administrative, problem-solving, and decision-making skills. Employers know that, too. That’s what they’re looking for your receptionist skills. Here’s how to present your soft and hard skills on a resume: 

How to Put Skills on a Receptionist Resume 

  • Start with a spreadsheet that lists all your professional skills.
  • Read the job description carefully. Look for skills-related keywords.
  • Check how many of these are there in your spreadsheet. Quite a few, right? That’s your skills list.
  • Don’t just put the names of your skills. Provide evidence that shows your level of proficiency.

Need a list of sample receptionist skills for a resume to get you inspired? Have a look:

Receptionist Resume Skills 

Soft Skills for a Receptionist Resume 

Hard Skills for a Receptionist Resume 

To save space and impress recruiters with your key skills right away, move the key skills sections to the sidebar of your resume. Use descriptions and bar charts to indicate your proficiency level—this way, you boost your chances of passing the ATS resume scan.

To find out more about on how to list specific skills on a resume, make sure to read one of our guides: Computer Skills Examples and Technical Skills Examples.

5. Add Extra Sections to Your Receptionist Resume 

Best receptionist resumes don’t just show your skills and experience. They prove them. How? By using additional resume sections. They showcase your verifiable achievements. Take a look at some ideas of what to include in that extra section of your receptionist resume: 

Can’t boast any of the above yet? Don’t worry. A receptionist resume with no experience can still benefit from an additional section. Check out these ideas:

Yes, if you have little experience, including a list of hobbies and interests in your office receptionist resume is a great idea. After all, as a receptionist, you're the face of a company.

Not sure what to include in that extra section of your front desk receptionist resume? See this handy guide: What to Include on a Job-Winning Resume

6. Write a Good Receptionist Resume Objective or Summary 

Here’s the first step to making the dream of landing a job as a receptionist at a Fortune 500 company come true: At the top of your receptionist resume, put a carefully curated resume objective or a summary—a short and sweet paragraph that explains why you’re the perfect candidate.

Which one to use on your resume?

  • Receptionist resume summary outlines your career and highlights your best achievements. It works like a trailer for the rest of your resume. Use it if you’ve got relevant receptionist job experience.
  • Resume objective for receptionist jobs, in turn, discusses what you’ve learned so far and shows how you’d fit in. If you’re writing an entry-level receptionist resume with little experience, choose the resume objective.

If you don’t have much experience yet, check out this guide: Writing a Resume with No Experience.

7. Write a Cover Letter That Matches Your Receptionist Resume 

Contrary to what you might have heard, cover letters are still a thing. In short—half of recruiters won’t even bother to open your resume if there’s no cover letter attached. You can also use a well-written receptionist cover letter to your advantage.

Unlike a resume, a cover letter can explain your passion for the industry. A sense of purpose in pursuing your career. Finally, it can tell a story. And humans love stories much more than data sheets. Attaching a cover letter doubles your chances of getting hired.

Hate writing? Can’t be bothered to create a good cover letter? This guide will make the process smooth and fun: Cover Letter Writing in 8 Simple Steps [Proven Template].

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:

See more cover letter templates and start writing.

Looking for a more specific receptionist resume example or other jobs in administration? Check the guides below:

About Zety’s Editorial Process

This article has been reviewed by our editorial team to make sure it follows Zety's editorial guidelines. We’re committed to sharing our expertise and giving you trustworthy career advice tailored to your needs. High-quality content is what brings over 40 million readers to our site every year. But we don't stop there. Our team conducts original research to understand the job market better, and we pride ourselves on being quoted by top universities and prime media outlets from around the world.

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Danuta Detyna, CPRW
Danuta Detyna is a Certified Professional Résumé Writer and career advisor writer who specializes in everything related to crafting resumes and cover letters. She has extensive experience in the field and is dedicated to providing practical and effective advice to help you advance your career. Drawing on her legal background, she places great emphasis on thorough research and accuracy when creating career guidance articles. Her ultimate goal is to equip you with the knowledge and tools you need to achieve greater professional satisfaction.
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