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Front Desk Resume: Samples for Agent, Clerk & Associate

Front Desk Resume: Samples for Agent, Clerk & Associate

Ready to work at that desk up front? We’ve got your back. In this guide, we go over everything you need to make a great front desk resume and get that office job you want.

As seen in:

Front Desk Resume Sample

 

Leon Hellström

5-Star Hotel Front Desk Clerk

leon.hellstrom@gmail.com

(718) 987-1234

linkedin.com/in/leonhellstrom

 

Summary of Qualifications

 

Current part-time university student enrolled in bachelor’s degree program in business management. 2+ years experience as hotel front desk clerk at busy, 5-star property. Seeking to leverage top customer appreciation award and personable, hard-working attitude to become the front desk agent for Chelsea Hotel.

 

Work Experience

 

Hotel Front Desk Clerk
January 2017–March 2019
Brooklyn Heights Residences, Brooklyn, NY

Key Qualifications & Responsibilities

  • Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns.
  • Informed customers about payment methods and verified credit card data.
  • Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.
  • Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities.
  • Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts.

Key Achievements

  • Awarded the 2018 ”Customer Appreciation Award” from hotel management based on guest surveys.

 

Front Office Agent
January 2016–January 2017
Milton Hotel Midtown, New York, NY

Key Qualifications & Responsibilities

  • Ensured compliance with hotel company standards and city hospitality policies.
  • Managed invoicing and rate negotiation for large clients, business guests, and group tours.
  • Confirmed group reservations and arranged personalized services for event attendees.
  • Initiated and implemented upselling techniques to promote Milton Hotel services and facilities to maximize room occupancy and overall revenue.
  • Instructed team members on hotel products, services, facilities, events, pricing, and policies to maintain a competent and transparent work environment.

Key Achievements

  • Earned “Employee of the Month” award in June, 2016.

 

Education

 

Majoring in Hospitality Business Management (Bachelor of Science)

Long Island University, Brooklyn, NY

Expected Graduation: 2020

Relevant Coursework: Lodging Management, Travel and Tourism Management, Recreation-Related Industries, Events and Conventions Coordination, Human Resources, Service Experience, Front Office Operations, Reception and Concierge Management.

 

CSI High School for International Studies, Staten Island, NY

Graduated 2016

 

Key Skills

 

  • Invoicing & Payments
  • Computer Reservation System
  • Point of Sale (POS) & Credit Card Terminal
  • Courteous Customer Service
  • Verbal & Written Communication

 

Certifications

 

  • 2017 Certified Front Desk Representative from the American Hotel & Lodging Educational Institute (AHLEI)

 

Awards

 

  • 2018 Customer Appreciation Award, Brooklyn Heights Residences
  • 2016 Employee of the Month Award (June), Milton Hotel Midtown

 

Languages

 

  • Swedish: Native Proficiency
  • Finnish: Limited Working Proficiency

 

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front desk resume templates

Sample Front Desk Resume—See more templates and create your resume here.

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Christian Eilers
Christian is a career expert who has been writing for Zety since 2017. From job hunting to acing interviews to settling in on the first days at a new career, his guides cover the entire career spectrum.
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