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A medical receptionist is responsible for greeting patients, scheduling appointments, managing patient records, and ensuring efficient front desk operations. They play a vital role in healthcare facilities by providing excellent customer service and administrative support to both patients and medical staff. Medical receptionists must handle multiple tasks efficiently and always maintain a professional and courteous demeanor.

To get behind the counter of the facility of your choice, you need to send an impressive medical receptionist resume. Let me show you how to do it right.

We’ve analyzed over 11 million resumes created using our builder, and we’ve discovered that:

  • Medical Receptionists usually list 13 skills on their resumes. 
  • The most common skills for Medical Receptionists include medical billing, office administration, interpersonal communication, mail management, and appointment scheduling.
  • Resumes for Medical Receptionists are, on average, 2.4 pages long.

Want to save time and have your resume ready in 5 minutes? Try our resume builder. It’s fast and easy to use. Plus, you’ll get ready-made content to add with one click. See 20+ resume templates and create your resume here.

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Sample resume made with our builder—See more resume examples here.

Medical Receptionist Resume Example

Abella Anderson

Front-Desk Medical Receptionist


Summary of Qualifications

Highly effective Medical Receptionist with 7+ years of experience in high-paced multi-physician practices. Personable and courteous in all interactions with patients and team members. In St. Sebastian’s Hospital, implemented a new CRM platform for managing cancer patients, which cut costs by 24% while boosting accuracy. Looking to join XYZ Hospital to help minimize errors and optimize processes while constantly working to boost patient satisfaction scores.

Work Experience

Front-Desk Receptionist

St. Sebastian’s Hospital, NYC, NY

March 2017–May 2024

  • Independently scheduled and registered patients to ensure minimal waiting time while maximizing the ward’s efficiency.
  • Introduced a new appointment scheduling system, saving physicians an average of 9 work hours a month. Trained three other receptionists in using the system.
  • Maintained cash receipts and completed all necessary paperwork to resolve any problems on the balance sheet.
  • Checked in and checked out the patients, ensuring accuracy of patient information as well as completeness of co-pays, charges, and insurance information.
  • Received and distributed all incoming mail.

Key achievement:

  • Performed thorough market research to choose and implement a new CRM platform with reporting capabilities. Cut costs by 24%.

Receptionist Assistant

Orlando Health, Orlando, FL

October 2013–March 2017

  • Greeted and checked in patients: checked demographic information, processed payment plans and co-pays. Commanded by managers for accuracy and organization.
  • Answered and handled all phone calls in a friendly and efficient manner.
  • Maintained front office lobby area.
  • Ordered office supplies as needed and negotiated with vendors: cut monthly costs by 12%.


Newark High School

Newark, NJ

Graduation: 2013

Key Skills

  • CRM Platforms
  • MS Office Suite
  • Data entry
  • Scheduling
  • Office Administration
  • Multitasking
  • Customer Service
  • Organization

Foreign Languages

  • Spanish (Intermediate)

Hobbies and Interests

  • Avid backcountry hiker and skier
  • Biweekly yoga instructor

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Entry-Level / Junior Medical Receptionist Resume

An entry-level medical receptionist is responsible for greeting patients, scheduling appointments, and managing basic administrative tasks. They play a vital role in ensuring smooth operations within a medical facility. Here’s a sample entry-level medical receptionist resume:

Sarah Johnson

Medical Receptionist

(303) 567-8901


Friendly and organized entry-level medical receptionist with strong interpersonal skills. Seeking to provide excellent administrative support at XYZ Clinic. Demonstrated ability to handle multiple tasks efficiently and provide exceptional customer service.


Volunteer Receptionist

Community Health Center, Denver, CO

June 2021–August 2023

  • Assisted head receptionist in scheduling and registering patients.
  • Managed patient records and ensured accurate data entry.
  • Handled phone calls and provided information regarding clinic services.

Key Achievement:

  • Improved patient check-in process, reducing wait times by 15%.


Bachelor of Arts in Communication

University of Colorado, Boulder, CO

September 2018–May 2022


  • Customer Service
  • Scheduling
  • Data Entry
  • Multitasking
  • Communication


  • Certified Medical Administrative Assistant (CMAA), 2023


  • English (Fluent)
  • German (Conversational)

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Mid-Level Medical Receptionist Resume

A mid-level medical receptionist has several years of experience and is responsible for managing patient interactions, scheduling appointments, and performing administrative tasks. Here’s a sample mid-level medical receptionist resume:

John Gibson

Medical Receptionist

(415) 678-2345

Professional Summary

Experienced medical receptionist with 6+ years of expertise in high-paced healthcare settings. Proficient in managing patient records, scheduling, and customer service. Seeking to leverage skills and experience at XYZ Hospital. Successfully implemented new scheduling software that reduced patient wait times by 20%.


Medical Receptionist

Central Clinic, San Francisco, CA

August 2017–Present

  • Scheduled and registered patients, ensuring minimal waiting times.
  • Managed patient records and ensured accurate information entry.
  • Answered phone calls and provided information regarding clinic services.

Key Achievements:

  • Implemented new scheduling software, reducing patient wait times by 20%.
  • Trained 5 new receptionists in office procedures and customer service.

Receptionist Assistant

Bay Area Health, San Francisco, CA

June 2015–July 2017

  • Assisted in patient check-in and check-out processes.
  • Managed appointment scheduling and patient records.
  • Provided administrative support to medical staff.

Key Achievement:

  • Improved patient record accuracy by 15% through diligent data entry and verification.


Associate Degree in Medical Administration

City College of San Francisco, CA

September 2013–May 2015


  • California Medical Administrative License, 2015


  • Patient Scheduling
  • Data Management
  • Customer Service
  • Office Administration
  • Communication
  • Time Management


  • Certified Medical Receptionist, 2016


  • English (Fluent)
  • Spanish (Conversational)


  • Community volunteering
  • Fitness and wellness activities

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Senior Medical Receptionist Resume

A senior medical receptionist leads the administrative team, manages complex scheduling, and ensures high patient satisfaction. They have extensive experience in advanced administrative tasks and team management. Here’s a sample senior medical receptionist resume:

Emily Davis

Senior Medical Receptionist

(718) 345-6789

Professional Summary

Senior medical receptionist with over 10 years of experience in managing high-volume medical practices. Expert in patient scheduling, team supervision, and administrative efficiency. Seeking to lead the administrative team at XYZ Healthcare. Led a team to improve patient satisfaction scores by 25% and implemented a new electronic health record (EHR) system, increasing data accuracy by 30%.


Senior Medical Receptionist

Metropolitan Health Center, New York, NYAugust 2012–Present

  • Supervised a team of 10 receptionists, ensuring smooth operations and high efficiency.
  • Managed complex patient scheduling and coordinated with multiple departments.
  • Ensured compliance with healthcare regulations and standards.
  • Trained new staff on office procedures, customer service, and EHR systems.
  • Handled patient complaints and resolved issues to maintain high patient satisfaction.

Key Achievements:

  • Led a team to improve patient satisfaction scores by 25%.
  • Implemented a new EHR system, increasing data accuracy by 30%.
  • Reduced patient wait times by 20% through improved scheduling practices.

Medical Receptionist

Downtown Medical Group, New York, NY

June 2008–July 2012

  • Scheduled patient appointments and managed patient records.
  • Provided administrative support to medical staff and ensured efficient office operations.
  • Trained new receptionists in office procedures and patient interaction.
  • Assisted in billing and coding processes to ensure accurate charge entries.
  • Coordinated with insurance companies for patient coverage details.

Key Achievement:

  • Improved office efficiency by 20% through streamlined administrative processes.


Bachelor of Science in Healthcare Administration

New York University, New York, NY

September 2004–May 2008


  • New York Medical Administrative License, 2008


  • Team Supervision
  • Patient Scheduling
  • Administrative Efficiency
  • Data Management
  • Communication
  • EHR System Management
  • Patient Relations
  • Medical Billing and Coding
  • Regulatory Compliance
  • Multitasking


  • Certified Senior Medical Receptionist, 2010
  • Certified Healthcare Administrative Professional (CHAP), 2012


  • English (Fluent)
  • French (Conversational)


  • 2019, Outstanding Medical Receptionist Award, New York Healthcare Association

Professional Memberships

  • American Association of Medical Assistants (AAMA)
  • National Healthcare Association (NHA)


  • Community Health Initiatives
  • Patient Advocacy Programs
  • Fitness and Wellness Activities

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Resume Templates for Medical Receptionists

We’ve analyzed 11 million resumes made in the Zety Resume Builder, and here are the top 3 templates for medical receptionists’ resumes:


Hands down, one of our best resume templates, Cascade is simply amazing. It helps you deliver a creative resume, while keeping it all professional. A natural choice for every medical receptionist who wants their resume to stand out the most on their future employers’ desks.


An eye-catching resume template such as Concept will help you make a long-lasting impression on your future employer. White space will boost the readability of the entire document. A mighty resume header will help them contact you with an interview offer. What else do you need to write a job-winning resume?


A minimalist resume template such as Crisp is great for showing your professionalism. But don’t think this template is not eye-catching! The great use of resume icons that guide readers through the document will help you get noticed and remember by your future employer.

How to Write an English Teacher Resume:

1. Choose the Best Format for Your Medical Receptionist Resume

To be a good medical receptionist, you need to be extremely well-organized. You can prove that quality from the very first step of creating your resume. Format it well, and your recruiters will spot that you’re the right fit immediately.

Here’s how to do it right:

Pro Tip: Resume—one or more pages? The rule of thumb is to stick to a single-page resume for an entry-level medical secretary with less than 5 years of professional experience. If you’re more experienced, a two-page medical front desk resume is fine.

2. Create the Perfect Medical Receptionist Job Description for a Resume

Describing your experience on a resume is as critical as the first few hours of an emergency ward patient. The description of your medical receptionist duties is what makes or breaks your chances. This section of a front desk medical receptionist's resume is what employers care about most.

Here’s how to do it right:

  • Put your current or most recent job first, then follow it with the previous one, the one before, and so on.
  • Include the job title, the name of the organization, location, and dates worked in each entry.
  • Add up to 6 bullet points below each position, detailing your medical receptionist duties and, more importantly, impressive achievements.
  • Pack your front desk medical receptionist job descriptions full of resume power words: “managed,” “scheduled,” and “maintained” instead of “responsible for the management, scheduling, and maintenance.”
  • Quantify whenever possible. Numbers help you get a stand-out resume.
  • Tailor your resume to match the job offer. That’s what makes it personalized.

Take a look at some great keywords for your medical receptionist resume:

Keywords for a Medical Receptionist Resume

  • Schedule and register patients.
  • Manage patient records and data entry.
  • Handle phone calls and patient inquiries.
  • Greet and check in patients.
  • Process payments and insurance information.
  • Maintain front office organization.
  • Utilize electronic health records (EHR) systems.
  • Assist with administrative tasks.
  • Provide excellent customer service.
  • Coordinate appointments and follow-ups.
  • Ensure compliance with healthcare regulations.
  • Train new receptionists.
  • Manage mail and correspondence.
  • Order office supplies.
  • Collaborate with medical staff.

See action verbs used to boost impact of these keywords:

Action Verbs for a Medical Receptionist Resume

  • Scheduled
  • Registered
  • Managed
  • Handled
  • Greeted
  • Processed
  • Maintained
  • Utilized
  • Assisted
  • Provided
  • Coordinated
  • Ensured
  • Trained
  • Managed
  • Collaborated

Pro Tip: Writing a resume with no relevant experience to list? Even if you’ve never held a medical receptionist job, include a work history section. List other jobs and make sure your job descriptions reflect universal, transferable skills you can apply in every industry.

3. Make Your Medical Receptionist Resume Education Section Great

Did you know that 48 percent of medical receptionist jobs require a high school diploma? But how can you show you’ve earned a degree, got a great GPA or even did some relevant coursework? You need a good resume education section.

Here’s how to do it right:

Pro Tip: What to do with a certification in a resume? It’s best to list it in a separate section. This way, it will immediately grab recruiters’ attention.

4. Highlight Your Medical Receptionist Skills

Employment of medical receptionists is on the rise. How can you get ahead of your competitors? Use some of your key skills.
Here’s a list of top medical receptionist skills:

Medical Receptionist Resume Skills Examples

As you can see, there are many skills to include on your medical receptionist resume. But raw lists of skills are pretty useless. The above one should only work as an inspiration. In your medical assistant resume skills list, you need to give employers exactly what they seek.
Here’s how to put your medical clerical skills on a resume:

  • Start with a comprehensive job skills list: soft and hard skills and resume technical skills, are all equally important.
  • Reread the job ad. Look for keywords related to medical skills.
  • Now, go back to your list and see how many of your skills match those listed in the offer. Quite a few, right? That’s your skills list.
  • Don’t only list your key skills in the skills section. Mention some in your resume summary or objective, and sprinkle a few in your work history section.

Pro Tip: Looking to boost your hireability? Consider taking a medical receptionist online course. It will take a mere few weeks to complete and help you become a better candidate for most jobs.

5. Add Other Sections to Your Medical Receptionist Resume

All the above sections are must-haves for any decent medical receptionist front desk resume. But to write a resume that will secure you an interview, you must do more than only what’s necessary. You should add some extra resume sections.

Here’s what to choose from:

Pro Tip: To ace your additional sections, think about what’s truly relevant and impressive for your future employer. Stick to things that might have an impact in your day-to-day tasks at your future job.

6. Write a Medical Assistant Resume Objective or Summary

The purpose of a resume profile is to explain why you’re the exact candidate the hiring manager’s been waiting for. Think of your objective or summary as an elevator speech for your job application.

But which one to pick?

  • Experienced medical receptionists should go for a professional summary: give a brief synopsis of your career and outline your most relevant achievements.
  • Resumes for medical receptionists with little or no experience will benefit from a resume objective: describe the skills you’ve learned so far and show how well you’ll fit in.

Pro Tip: Whichever type of resume intro is right for you, make an offer to help and drop the name of the medical institution you’re applying to. Something along the lines of “... looking to boost patient happiness scores for St James’ Hospital” will work wonders!

7. Attach a Medical Receptionist Cover Letter for a Resume

Are cover letters important? Oh yes, they are. Actually, half recruiters won’t open your medical receptionist resume if there’s no cover letter attached. What always shocks me is that only half of the candidates write cover letters still! But as you can see, doing it doubles your chances!
Here’s what to keep in mind to boost your chances of landing the interview:

Pro Tip: Once you submit your medical administrative assistant resume and cover letter, remember to follow up on your job application. This will show employers that you mean business and really care about this position.

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:

See more cover letter templates and start writing.

Eyeing other positions in healthcare, too? Switch over to one of our dedicated guides:

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This article has been reviewed by our editorial team to make sure it follows Zety's editorial guidelines. We’re committed to sharing our expertise and giving you trustworthy career advice tailored to your needs. High-quality content is what brings over 40 million readers to our site every year. But we don't stop there. Our team conducts original research to understand the job market better, and we pride ourselves on being quoted by top universities and prime media outlets from around the world.


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Michael Tomaszewski, CPRW
Michael is a career expert and a Certified Professional Resume Writer. With his extensive knowledge of the job market, he provides practical advice and strategies for navigating the recruitment process and advancing your career.

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