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Paperwork questions and billing issues are your daily bread. Why is writing a patient service representative resume so hard then?
This time you’re writing about yourself, not about them. And we all know how difficult it is to talk about ourselves.
But... we’re here to help.
According to BLS patient service representative careers are projected to have a growth rate described as "decline" at -2% from 2018 through 2028. Let’s make sure that dreadful statistics don’t include you.
This guide will show you:
- A patient service representative resume sample better than 9 out of 10 other resumes.
- How to write a patient care representative resume that will land you more interviews.
- Tips and examples of how to put achievements and skills for a resume for a patient service representative.
- How to describe your patient service representative job duties for a resume to get any job you want.
Want to save time and have your resume ready in 5 minutes? Try our resume builder. It’s fast and easy to use. Plus, you’ll get ready-made content to add with one click. See 20+ resume templates and create your resume here.
Sample resume made with our builder—See more resume templates here.
Resume guides for you to find out more about related professions:
- Administrative Assistant Resume Example
- Certified Nursing Assistant Resume Example
- Customer Service Resume Example
- Dental Assistant Resume Example
- Front Desk Resume Example
- Healthcare Administration Resume Example
- Medical Administrative Assistant Resume Example
- Medical Assistant Resume Example
- Medical Billing Resume Example
- Medical Receptionist Resume Example
- Patient Care Technician Resume Example
- Entry-Level Resume Example
- No Work Experience Resume Example
- Best Resume Examples for 500+ Professions
Patient Service Representative Resume Sample
2292 Jett Lane
Inglewood, CA 90301
Empathetic patient services representative with 2+ years of experience. Seeking a career advancement at Inglewood Care where my customer service and problem-solving skills could improve healthcare CSR. At Nivea Clinic, introduced a phone call handling scenario and received a True Care 2021 award based on patients’ responses to the new approach.
Patient Service Representative
Nivea Clinic, Inglewood, CA
- Welcomed and checked in +50 patients a day.
- Assisted patients with billing concerns and guided their financial aid applications (~20 a month).
- Established and drafted procedures for phone call handling during weekly PSR team meetings.
- Referred patients to appropriate medical departments and responded to over 40 calls with scheduling requests daily.
- Maintained, organized, and updated patient EHR software plus paper documentation for archiving purposes.
- Received a True Care 2021 award based on the patient service survey’s results.
Medical Administrative Assistant
Your Medical Center, Gardena, CA
August 2018–September 2018
- Transcribed the results of patient-doctor sessions into the patient’s records (~100 sessions held between August and September).
- Organized 50+ medical records daily.
- Minuted during management meetings fortnightly.
2019 B.S. in Health Administration
University of Phoenix, Gardena, CA
- Policies, procedures, and services knowledge
- Answering phone calls
- Medical billing and coding
- Patient scheduling
- Communication skills
- Active listening skills
- Problem-solving skills
Certifications and Licenses
- Certified Medical Assistant (CMA)
This is how to write a job-winning PSR resume:
1. Create a Painless PSR Resume Format
A patient service representative employs the highest standards to meet the patient’s needs. In your resume, you need to give evidence of answering patient’s requests and complaints with urgency, scheduling appointments, and handling patient documentation. About that—
Aren’t you fed up with mistakes or incomplete fields on patient forms? Luckily for you, you can explain what’s what at your desk.
But you won’t be able to point out what belongs where during an interview. Not. A. Chance.
So, avoid being a pain with those simple resume format rules:
- Fit everything on one page. Consider staplers to be out of use this time.
- Picking a 12pt resume font plus setting 1-1.15 line space and 1-inch margins will help you achieve proper resume length.
- Go for a traditional resume template. Prove you’re neat already at this point.
- Personal information belongs to the resume header. Make it stand out from the rest of the resume, e.g., make your name larger, bold your email and phone number, or choose a colored background.
- Use resume bullet points for your recruiter’s ease of scanning.
- Make your entries in a reverse-chronological format. Both recruiters and Applicant Tracking Software got used to such configuration, so you’re boosting your chances by applying it.
- Lay your resume out into correct sections.
Follow the rest of the guide to find out what they are, one after another.
Wondering why your resume should fit onto one page? Nobody got time for longer ones these days. See how to nail it in our guide: Tips To Land A Job With A One-Page Resume
2. Draft a Resume Summary or Resume Objective for Patient Care Representative
A customer out of a PSR’s dream?
The one who gets to the point in a heartbeat.
It’s where you highlight your accomplishments and prove you’ve got what skills it takes for the job. In other words, it’s your career summary with relevant work experience and qualifications.
If you’re writing an entry-level patient service representative resume, go for a job-winning career objective. Present your character traits and skills relevant to the job description.
Recruiters spent 6-7 seconds reading your resume. Create an intro that gives what they’re looking for in 3: Choose The Best Profile For Your Resume
3. Describe Your Relevant Experience in the Work History
When you schedule a checkup with a surgeon, you don’t look for a time slot in an ophthalmologist calendar.
When you need to prove you’re skilled in data entry, you don’t waste your time on data science.
So, don’t include irrelevant experience on your resume. It takes too much space and chances of having an interview away from you.
- Go back only 10-15 years in your work history.
- Mark the keywords—desired qualifications and skills—in the job description and tailor your resume to match those keywords.
- List your accomplishments, not your responsibilities.
- Write accomplishment statements with a P.A.R. formula in mind (Problem—Action—Result).
- If you don’t have healthcare-related experience, think about how your activities from internships, part-time jobs, or volunteering can match the requirements from the job ad.
- Quantify. Add numbers to your accomplishments to grab the recruiters’ attention.
- Single out a key accomplishment to highlight your biggest impact.
Forget about your duties. Think of your accomplishments: Add Your Accomplishments To Your Resume Work Experience
4. Report on Your Degree in the Education Section
Although you aren’t required to get higher education to land the job in the healthcare admin field, include your degree on your resume. There’s nothing to lose, and you’ll avoid a bitter pill afterward.
On-the-job training counts, especially for entry-level positions. But if you have a healthcare-related degree, you’re winning hands down.
- Write the full name of your degree in the education section. You should abbreviate only B.S. or B.A.
- Add your graduation date.
- Mention relevant coursework to give the recruiters a helpful insight into your knowledge to date.
- Perhaps you took biology, chemistry, and physics in high school—include that on your resume.
- Do event better and write your GPA, if it’s 3.5 or higher. You can, too, add being listed on the Dean’s list, receiving Latin honors or awards.
Don’t worry if you only took a minor in healthcare administration. See how to add it to your resume: How & Where To Write A Minor On A Resume
5. List Your Skills to Diagnose Success
When you think about a perfect workplace, it isn’t the emergency room from the ER episodes, even though the patient care reps are kings and queens of multitasking.
How about you, huh? What skills would you put on your resume?
Here are examples of patient service representative resume skills:
Patient Service Representative Skills for a Resume
- Active listening
- Answering phones
- Email communication
- Electronic health records (EHR) software: EpicCare, athenaOne
- Medical billing
- Patient scheduling
- Administrative skills
- Analytical skills
- Communication skills
- Critical thinking skills
- Customer service skills
- Decision-making skills
- Interpersonal skills
- Leadership skills
- Microsoft Office skills
- Management skills
- Nursing skills
- Organization skills
- Problem-solving skills
- Technical skills
- Time management skills
If you’re just starting, list employability skills that you acquired at various stages in life. See what they are: Employability Skills Desired By Every Employer
When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building a professional resume template here for free.
When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better.
6. Refer the Hiring Manager to the Additional Sections of Your Resume
Depending on which state you live in, there are various requirements for hiring a PSR. Employers, too, can have different needs upon training, certifications, and licenses.
Create additional sections in your resume for your recruiter to examine:
- Add the certifications or licenses you hold, e.g., Certified Medical Assistant (CMA). They’ll give you an opportunity for career advancement.
- The volunteering resume section is helpful for junior patient care representatives. Say if you took a chance to work shadow a professional or get pro bono training at a clinic.
- It’s welcome to know you can build relationships with clients. If you received positive reviews or awards, let the recruiter learn about them.
- Lastly, prove you have language skills. It’s valuable knowledge when you have a client-facing job.
Have you attended any of the AAMA’s conferences? Mention it! Resume Sections To Include And How To Name Them
7. Write a Patient Service Representative Cover Letter
“...Please include a cover letter in your application.”
Yes, you need a cover letter to get your application noticed. It’s better than a kick in the teeth, don’t you think? Mind those steps and get over with it fast:
- Copy the resume design into your cover letter for harmony.
- Include a cover letter heading at the top with the basic information about yourself.
- Address the hiring manager by their name. Dear Sir or Madam or To Whom It Is Concerned is a no-go.
- Cover letters have structures just like resumes. Open it with a killer introduction, maintain your recruiter’s attention with examples of your relevant experience and skills, and make them call you with a call to action in the end.
- Salute with a formal sentiment in the cover letter ending, and…
- Check your spelling and grammar. After all, you said you have communication skills.
If it’s your first cover letter, find more of our guidance here: How To Make A Cover Letter (Examples)
Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:
You’re done! You can now put your feet up and wait for interview invitations.
Oh, wait… Did I just hear the ringer?
Doctors make the worst patients—do you think the above tips are helpful? Is there anything else you would add for entry-level candidates? Give us a shout in the comments section!