
Cashier Resume Examples (Sample with Skills & Tips)
You’d make the cheeriest greeter, fastest, most accurate ringer-upper, and the helpiest helper. Show the store manager you’d be their best choice with a great cashier resume.
You know your way around people, but does your customer service resume prove it? Learn how to write a customer service representative resume that sends the right message.
You may have the acumen of a seasoned pro and the patience of a chopping block, but if your customer service resume offers no evidence of your skills…
…guess what the recruiter’s response time is going to be? Yup, infinity. And the last thing you want is to wait that long to get the job. Worried? Don’t be. You’re about to learn how to make a kick-ass customer service resume that will make your phone ring like crazy.
This guide will show you:
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Sample Customer Service Resume—See more resume examples here.
Looking for other retail and customer service resume examples? We’ve got you covered:
Ervin Spaulding
Customer Service Representative
440-594-5070
ervin.spaulding@email.com
linkedin.com/in/ervin.spaulding
Summary
Engaging and patient customer service professional with 12+ years of experience responding to all types of customer inquiries. Eager to join ExxCom to grow customer loyalty and maintain the highest level of customer service. In previous roles, maintained a customer retention rate 45% above the company average and received 99% positive customer survey results.
Experience
Customer Service Manager
DaStuff, Los Angeles, CA
January 2018–May 2023
Key Qualifications & Responsibilities
Key Achievement:
Customer Service Representative
Produx, Los Angeles, CA
December 2011–December 2017
Key Qualifications & Responsibilities
Key Achievement:
Education
Bachelor of Arts in Teaching
Middlesex Community College, Bedford, MA
September 2009–June 2012
Skills
Certifications
Languages
Looking for a cover letter, too? See this guide: Customer Service Representative Cover Letter: Example & How to Write
And here’s how to write a customer service resume step-by-step:
You have 7 seconds to get their attention.
Because that’s how little time the recruiter will spend scanning your customer service resume, according to our HR statistics report.
Want to make a great impression? Choose the right format to bring out your best.
Traditionally, we suggest the reverse-chronological resume because:
However, if you’re aiming for a career-changer resume, you might want to take a peek at what the functional resume format looks like and whether it’s a better fit for your customer service resume.
Here are a couple of things you should always have in the back of your mind when formatting a resume for customer service jobs:
If you want to be 100% sure your application keeps its shape on all devices and operating systems, save your resume as a PDF file.
Done with the formatting? You’re ready to write the first section of your customer service resume.
Still fuzzy about the best format? Here’s a resume writing guide that will clear things up: Best Resume Format: Which to Choose?
Your opening statement is like the first ticket on a given day—it sets the tone. The customer service summary for a resume has to be smashing. Here’s how you write a great one:
Have a look at this set of examples:
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Engaging and patient customer service professional with 12+ years of experience responding to all types of customer inquiries. Eager to join ExxCom to grow customer loyalty and maintain the highest level of customer service. In previous roles, maintained a customer retention rate 45% above the company average and received 99% positive customer survey results. |
WRONG |
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Experienced customer service professional with substantial experience in the CS area. Seeks new challenges and would love to join ExCom to keep developing professionally. |
The difference between these two resume summary examples is striking! While the first one follows the surefire formula from above, the other one… just doesn’t say much.
By the way, if you’re an entry-level candidate without a lot of experience, note the difference:
So, if you’ve decided that you need a customer service resume objective, approach it this way:
Here’s how to do it:
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Passionate and detail-oriented student working towards obtaining a BA in English from UCLA (GPA 3.8.) Trained in conflict resolution and communication. Eager to join CCS Inc. to build customer loyalty by leveraging interpersonal skills and offering top customer service. Previous 3-month internship experience in a CSR role at a tech company. |
WRONG |
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An English student who’d love to join your company to gain experience and develop professional skills as a customer service representative. |
These two resume headline examples for customer service differ substantially. The first candidate markets themselves like a pro. The wrong example reads like a generic description copy-pasted from a random website. Not to mention, it’s all about taking, not giving.
When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building a professional resume template here for free.
When you’re done, our online resume builder will score your resume and our resume checker will tell you exactly how to make it better.
Imagine you had a new KPI: end the recruitment process today for the other 249 candidates who’ve applied.
That is, eliminate them from the race by describing your customer service job description on a resume in a way that shows: you have it all.
Here’s the action plan:
Let’s imagine it looks like this (for your convenience, the potential keywords are highlighted in yellow):
There’s a very good reason for this—98% of Fortune 500 Companies use the so-called Applicant Tracking System (ATS) software to streamline their recruitment processes. The ATS scans resumes for customer service for keywords from the original job posting. If the ATS can’t find the keywords, your resume won’t pass the scanning stage.
Next, your resume will go to a recruiter. If they see you copy-pasted the phrases from the job listing and your work experience is unimpressive, they won't read your resume—and that’s the last thing you want.
So here’s how you tailor your customer service resume work experience section:
Here’s what a customer service resume work experience section could look like (for the job ad above):
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Customer Service Representative DaStuff, Los Angeles, CA January 2018–January 2019
Key achievements:
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That’s a job-winning example. But writing a customer service job description may also go terribly wrong:
WRONG |
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Customer Service Representative January 2018–January 2019 DaStuff, Los Angeles, CA
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The difference is obvious.
One particular case presents a challenge: what if you don’t have any work experience yet? Writing a customer service resume with no experience could seem like a daunting task.
There’s only one rule: never leave the experience section empty. But how? Try this strategy:
Take some time to brainstorm, then pick the items that best fit the job description. If you need additional advice, here’s our step-by-step guide on writing a resume with no work experience.
Do you still have questions about how you can show off your relevant experience? Here’s a guide that will help you: Work History & Experience on a Resume
How do you increase the recruiter’s CSAT score by 200%?
You show them you’ve got all the customer service skills they’re looking for. And then some more.
Good news: if you’ve done your job description correctly, you’ve already included many relevant skills. Now you have to reinforce that with a solid skills section.
Listing your skills in a separate section on your customer service representative resume will give them more prominence. But don’t go overboard! Pick up to 10 ones you’re excellent at. This way, you’ll not fall victim to the so-called presenter’s paradox, i.e., dilute the value of crucial skills by adding too many.
Skills:
Depending on the role, your customer service representative resume may benefit from breaking down the skills into categories, like so:
Soft skills:
Hard skills:
Keep in mind that we’ve added many just to give you ideas—you should pick just the most relevant ones.
Still wondering about the best skills for your customer service representative resume? Here’s a guide that you need: 99 Essential Skills for a Resume
If your experience is nothing short of monumental, you’ll probably get the job, even if you forget to include the education section whatsoever. Should you risk it? Definitely not.
Add more points to your customer service representative resume by listing the highest degree of your education:
If you’re applying for an entry-level position and don’t have much work experience, don’t just list the school name. Add information on the relevant coursework and extracurricular activities that can help you succeed in the role:
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Bachelor of Arts in Teaching Middlesex Community College, Bedford, MA September 2013–June 2016
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You could still add credits if you didn’t finish your college degree. Just add a line: “Obtained 90 credits toward a BA in Psychology.”
Haven't started college? Put your high school degree on your customer service representative resume.
Still unsure how to deal with the education section? Read our guide: How to Put Your Education on a Resume
And one more thing: don’t forget to list some extra credentials that can prove essential to your job. These can include:
Put them in separate sections, like here:
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Certifications
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For more ideas on utilizing these sections, read our guide: Advance the Additional Information on Your Resume
Does the idea of writing a cover letter feel like working with a rotary dial phone and an abacus? Outdated much?
It shouldn’t, as cover letters still matter. A well-written cover letter:
To nail your customer service cover letter, make sure to:
If you’re feeling a little short of ideas, our comprehensive guide on how to write a perfect cover letter in 8 simple steps will surely help you out.
In fact—
We’ve deconstructed the entire cover letter writing process into its component parts. Here’s a selection of guides that will show you:
And you’re all set!
Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:
See more cover letter templates and start writing.
Writing a customer service resume is something more than dumping all your skills into a good-looking resume template. To make a job-winning customer service representative resume:
And—
Good luck with your interview!
Are you writing a call center customer service resume? Or perhaps you’re a seasoned CS professional eager to help the rookies out? We’d love to hear from you; leave your comment below!
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