Customer Service Resume Examples, Templates, & Tips

Customer service jobs are pretty common, so it’s easy to think that getting one requires zero effort. But don’t underestimate hiring managers—they’re a picky bunch.

If you want a low-stress CS job with decent conditions, your customer service resume must present the right strengths. I’ll show you how to make a resume for customer service jobs from scratch so you can apply & land interviews soon.

Customer Service Resume Example

Use this resume template

Create Your Customer Service Resume Now

Customer Service Resume Template to Copy & Paste (Text Version)

Customer Service Representative Resume Example

Use This Resume Template

Why Do I Think This CS Resume Sample Works?

If you want a customer service representative position, then show your dedication to customer care in your resume. This sample resume for CS jobs does it effectively by expressing the candidate’s strengths in all sections, starting with the summary up top. This resume introduction ends with a relevant accomplishment—I think it’s a great way to convince employers you’re a real CS pro. 

Entry-Level Customer Service Resume Example

Use This Resume Sample

Why Do I Recommend This Sample Resume for Customer Service?

Most entry-level customer service jobs have few requirements. This type of work relies on transferable skills such as communication, active listening, and teamwork. I always encourage highlighting these qualities in an entry-level customer service resume. Of course, relevant experience is a plus, so it must be presented effectively with action verbs and achievements. This candidate also listed relevant education activities and coursework for customer service operations.

You can find more information on writing a resume for similar roles here: Customer Service Associate Resume Sample

Customer Service Manager Resume Example

Choose This Resume Example

Here’s My Opinion on This Customer Service Manager Resume Example:

This sample resume for customer service manager positions effectively highlights the candidate’s experience and competencies. This resume design features a timeline with minimalist icons—I think it’s the perfect choice for applicants who have a steady career progression to present. Plus, work experience descriptions are full of concrete accomplishments that speak for themselves.

Follow this article for more tips on writing a Resume for Customer Service Managers. 

Retail Customer Service Resume Sample

Use This Resume Example

Expert’s Take on This Retail Customer Service Resume Example:

Want to make it in retail? Then prove that you have two things: customer service skills and product knowledge. In this resume sample, the candidate mentions relevant experience, excellent customer care, and interest in fashion—no doubt helpful when applying to a clothing store. I’m not saying that you must memorize every product description by heart, but a general knowledge of the brand and items on offer will make your life easier.

Get more tips on writing a resume for retail here: Retail Resume Examples

Remote Customer Service Resume Example

Try This Sample Now

Here’s the Reason Why This Remote CS Resume Example Works:

I always encourage applicants preferring home-office jobs to highlight skills for remote work in their application. This candidate placed the Core Competencies section right under personal information to show the key qualifications for the job, and they included knowledge of remote work tools that are essential to succeeding in such roles. Additionally, their work experience includes previous remote roles. The contemporary resume design fits the applicant's personality.

Learn more about writing a Resume for Remote Jobs

Targeting similar positions? Check these resume examples:

• Customer Success Manager Resume Example
• Help Desk Resume Example
• Relationship Manager Resume
• Sales Associate Resume
• Retail Assistant Manager Resume

Creating a resume with our builder is incredibly simple. Follow our step-by-step guide and use content from Certified Professional Resume Writers to have a resume ready in minutes.

Create my resume now

When you’re done, Zety’s resume builder will score your resume and our resume checker will tell you exactly how to make it better.

How to Write a Customer Service Resume?

You can also take matters into your own hands and prepare your job application from scratch. I guarantee that if you follow these tips, you’ll create a customer service resume with perfect QA scores and an excellent lifetime value.

First, let’s see what your competitors do when creating a resume for customer service jobs:

1. Format Your Customer Service Resume Template Correctly

The number of jobs in customer service is projected to decline, and that means bigger competition for you. Don’t risk making a bad impression by sending a sloppy job application!

Here’s how to format a resume for CS jobs:

• Resume format: Pick the chronological format—it’s the most popular one.
• Fonts: Ensure perfect readability with Georgia, Calibri, or Arial.
• Font size: Use 11–12 for paragraphs and 13–14 for section headings.
• Line spacing: Apply 1.0–1.15 spacing.
• Margins: 1 inch on all sides of the page.
• File type:Save your resume as a PDF file, unless the job ad requires Word docs.

As for the length of your resume: if you’re applying for entry-level positions and/or have less than 10 years of experience, don’t go over one page. A two-page resume can work well for managers or supervisors.

Pro Tip: Keep the layout clear and nicely organized. I don’t recommend adding infographics or any excessive visuals; they’re not ATS-compatible. If you want to improve the look of your CS resume, add a color or use resume icons.

2. Impress With Your Customer Service Experience

Adding the work experience section to a resume isn’t just a formality. It’s a chance for you to show how great you are at performing your duties.

Write a strong customer service job description for a resume this way:

1. Start with your most recent job.
2. List the company name, location, and employment dates.
3. Add 3–6 bullet points outlining your key customer service duties and strengths.
4. Use the Problem-Action-Result formula to present accomplishments.

Pro Tip: Applying for your first job? Think of school or volunteer activities that involved customer service skills such as communication, time management, active listening, or problem-solving. Skip the work history section and describe these relevant experiences in more detail.

3. Present Your Educational Background

The length of this section of a resume for customer service depends on your experience level. If you’re a seasoned CS professional, list the essential info in the education section:

• Degree or the highest level of education earned
• University or school name
• Years of study or graduation year

Entry-level applicants can benefit from adding more details, such as:

• Relevant coursework (e.g. Business Communication)
• Academic honors or distinctions (e.g. high GPA, Dean’s List)
• Extracurricular activities (e.g. participation in the Debate Club)

Pro Tip: Don’t feel discouraged from applying for customer service jobs if you don’t have a degree—many jobs require only high-school education.

4. Show Customer Service Skills in Your Resume

Customer service is changing: some companies embrace AI and automation while others focus on personalization. Inspect the job posting to ensure you understand what this specific job requires.

Here are common customer service skills you can add to your resume:

Browse through the company website, LinkedIn, and Facebook pages to learn more about the employer’s approach to customer service. Read customer reviews on popular websites like TrustPilot. The more you know, the easier it will be to tailor the skills section to this job.

5. Pick Additional Sections for Your Resume

Any customer service rep’s resume can be improved by adding a few extra sections. Use them to highlight additional qualifications or sneak in resume keywords describing your professional strengths.

Choose from:

• Certifications and Licenses
• Language Proficiency
• Memberships & Associations
• Volunteer Experience
• Personal Interests

6. Combine the Best Parts Into a Customer Service Resume Profile

Choose the strongest parts of your customer service resume and add them all together to write your introduction: a resume summary (for experienced applicants) or a resume objective for customer service (for entry-level candidates.)

Follow these steps:

1. Choose a word to describe yourself (e.g. personable or dedicated).
2. Add your job title (e.g. Customer Service Specialist).
3. Mention years of experience or a professional strength.
4. Showcase a significant achievement or relevant knowledge.
5. Say how the employer will benefit from your work.

Pro Tip: Got some space left on your resume? List up to 6 core competencies under your personal profile. They’re great attention catchers!

7. Pair Your Customer Service Resume With a Cover Letter

When 8 in 10 recruiters make hiring decisions based on cover letters, not writing one is a big mistake. Treat it like an advertisement for your best qualifications for the job.

How to write a cover letter for customer service jobs:

1. Use the hiring manager’s name at the beginning (e.g. “Dear Alice”).
2. Show your enthusiasm and mention referrals in the introduction.
3. List your qualifications for the job, and illustrate them with achievements.
4. Outline your planned contribution to the company’s success.
5. Suggest further contact and use a professional closing.

Here’s a sample opening paragraph:

Pro Tip: Use matching resume and cover letter templates to ensure a polished and professional look for your job application.

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:

Create my cover letter now

See more cover letter templates and start writing.

Expert Video Tutorial

Are you an auditory learner? Watch this video created by our Certified Professional Resume Writer Caio to learn how to write a customer service resume in 5 minutes.

About Zety’s Editorial Process

This article has been reviewed by our editorial team to make sure it follows Zety's editorial guidelines. We’re committed to sharing our expertise and giving you trustworthy career advice tailored to your needs. High-quality content is what brings over 40 million readers to our site every year. But we don't stop there. Our team conducts original research to understand the job market better, and we pride ourselves on being quoted by top universities and prime media outlets from around the world.

Sources

• Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Customer Service Representatives
• Deloitte Digital, Customer Service Excellence 2023