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Customer Service Manager Resume Sample [+Job Description]

Customer Service Manager Resume Sample [+Job Description]

Applying for customer service manager jobs? Whether at a tech startup, retail store, or large call center, here’s how to write a customer service management resume they’ll love.

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Customer Service Manager Resume Sample

 

Selamawit Yemane

Customer Service Manager

selamawit.yemane@gmail.com

(929) 999-5595

linkedin.com/in/selamawityemane

 

Summary of Qualifications

 

Personable and conscientious CSM with 2+ years in customer service management and an additional 2 years as a customer support representative. 2017 NYS Manager of the Year award recipient and APPA Customer Service Management Certificate holder. Seeking to utilize waste reduction strategies (50% decrease in 2 years) to become the next customer service manager at Big’s Box Store.

 

Work Experience

 

Customer Service Manager 
January 2017–April 2019
Bullseye Mart, Jackson Heights, NY

Key Qualifications & Responsibilities

  • Effectively supervised day-to-day front-end operations of a busy customer service department.
  • Hired, trained, and mentored top customer service agents and front-end staff.
  • Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.
  • Created, edited, and altered customer service strategies and procedures in Agile manner to best deliver a satisfying experience for all store customers.
  • Managed and updated the customer loyalty program.

Key Achievements

  • Awarded the 2017 ”New York State Manager of the Year” from Bullseye Mart.
  • Implemented waste reduction strategy which reduced waste by 50% over 2 years.
  • Reduced customer service staff turnover by 50%.

 

Customer Service Representative
January 2015–December 2016
Tarzhay Stores, New York, NY

Key Qualifications & Responsibilities

  • Assisted store guests with all client concerns, including replacements, refunds, returns, and service warranties.
  • Fulfilled and exceeded customer satisfaction goals in a consistent manner.
  • Helped tutor new customer service associates after hiring and during seasonal upticks.

Key Achievements

  • Earned “Friendliest Customer Service Agent” award for all of 2016.

 

Education

 

Bachelor of Science in Retail Management

Pace University, New York, NY

Graduation: 2016

Relevant Coursework: Retail Purchasing, Management Communications, Sales and Sales Management, Project Management, Consumer Behavior, Supply Chain Management, Organizational Behavior, Business Leadership, Retail Store Operations.

 

Key Skills

 

  • Complaint Resolution
  • Effective Communication
  • Teambuilding & Training
  • Cost Reduction & Waste Elimination
  • Patience & Empathy
  • Ability to Keep Calm in Stressful Situations

 

Certifications

 

  • 2018 Customer Service Management Certificate—American Public Power Association

 

Awards

 

  • 2017 Bullseye Mart New York State Manager of the Year
  • 2016 Tarzhay Stores Friendliest Customer Service Agent

 

Memberships

 

  • National Customer Service Association (NCSA)
  • The Institute of Customer Service (ICS)
  • The Association of Support Professionals (ASP)

 

Languages

 

  • Tigrinya: Native Proficiency
  • Arabic: Limited Working Proficiency

 

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customer service manager resume templates

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Christian Eilers
Christian is a career expert who has been writing for Zety since 2017. From job hunting to acing interviews to settling in on the first days at a new career, his guides cover the entire career spectrum.
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