
Business Cover Letter: Samples, Proper Format, & Writing Guide
See sample business cover letters that will get jobs. Get step-by-step business cover letter writing tips. Read more!
Applying for customer service manager jobs? Whether at a tech startup, retail store, or large call center, here’s how to write a customer service management resume they’ll love.
Selamawit Yemane
Customer Service Manager
selamawit.yemane@gmail.com
(929) 999-5595
linkedin.com/in/selamawityemane
Personable and conscientious CSM with 2+ years in customer service management and an additional 2 years as a customer support representative. 2017 NYS Manager of the Year award recipient and APPA Customer Service Management Certificate holder. Seeking to utilize waste reduction strategies (50% decrease in 2 years) to become the next customer service manager at Big’s Box Store.
Customer Service Manager
January 2017–April 2019
Bullseye Mart, Jackson Heights, NY
Key Qualifications & Responsibilities
Key Achievements
Customer Service Representative
January 2015–December 2016
Tarzhay Stores, New York, NY
Key Qualifications & Responsibilities
Key Achievements
Bachelor of Science in Retail Management
Pace University, New York, NY
Graduation: 2016
Relevant Coursework: Retail Purchasing, Management Communications, Sales and Sales Management, Project Management, Consumer Behavior, Supply Chain Management, Organizational Behavior, Business Leadership, Retail Store Operations.
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Sample Customer Service Manager Resume—See more templates and create your resume here.
Check out other resume guides related to customer service management:
Now, let’s begin.
Here’s how to write a customer service manager resume:
A tight customer service schedule is crucial if you want a 100% satisfaction score.
Likewise—
A properly-formatted resume is critical to getting a 100% approval from the employer.
Keep these points in mind on customer service manager resume formatting:
Pro Tip: Send a PDF resume unless they tell you otherwise. The PDF format lets HR managers open it cleanly on any device, but it may not work with their software programs as well as Microsoft Word. Check the customer service manager job description for details.
A resume profile, known as either a resume objective or summary statement, is a brief 3- or 4-sentence introduction paragraph.
It gives employers and hiring managers a concise statement as to what your resume is about, with your job goals, work experience, achievements, and background.
Got over 2 years of customer service management job experience?
Choose the resume summary.
The resume summary is a short paragraph intro which “sums up” your experience and skills in customer service and management. To top it off, a key achievement with numbers is given which quantifies your customer service management effectiveness.
Got little or no work experience as a customer service manager?
Choose the resume objective.
The career objective still gives a numbered achievement to prove your competence. However, instead of giving your background and experience, it wins them over with look at your career goals.
Pro Tip: Retail checkout lanes are at the front, but shoppers don’t start there. Likewise, save writing your objective or summary for the end, so you have a better grasp as to what you’re summing up.
In customer service, you’ll want a Net Promoter Score of 10.
It’s the same here—
To achieve a score of 10 from the employer, write a job experience section which makes their hearts race like a Black Friday blowout sale.
So—
Here’s how to write an effective customer success manager resume experience section:
Pro Tip: Have a resume with little experience in customer service or no experience in management? To get customer service management jobs, talk up management experience outside of customer service, as well as customer service experience outside of management.
Most customer service manager positions require only a high school diploma, but more and more employers prefer an associate or bachelor’s degree.
Still—
No matter which level of academia you’ve reached, get your education resume section done correctly.
Here’s how to deliver an education section that’ll wow ‘em:
Pro Tip: Relevant coursework on a customer service manager resume doesn’t only mean customer service-related classes. Include courses related to business and leadership to round it out well.
According to the BLS, customer service jobs, including those in management, will increase by more than 5% by 2026 in the US alone.
This is another 136,000 people to compete against you.
To beat them—
Show them your customer satisfaction and company image abilities are second to none with the perfect customer service manager skills section:
But—
You can’t just take this list and stick it straight in your Target or Walmart customer service manager resume.
They’ll see that and outsource your resume straight into the “fail” pile.
Here’s what to do instead:
Pro Tip: Remember tailoring? Stick to as close to the wording from the job ad as possible to ensure it matches what they’re looking for.
When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building your resume here.
When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better.
There are dozens of people applying for the same customer service manager job you are.
Everyone has the same resume sections as you do, too.
How will you stand out?
Wake the hiring manager up from their misery of mundanity by adding a few extra sections to liven up your resume.
Here are some boredom-killing options to choose from:
Most hiring managers agree that a customer service manager cover letter should be sent with the resume.
So—
Always give them a cover letter!
Here’s how to write a management cover letter for customer service jobs they’ll love:
Also, we have great cover letter advice, as well as articles on how long should a cover letter be and what to include in a cover letter.
Check them out!
Pro Tip: Don’t forget to follow up on your job application. Then, since you have a top-notch resume, time to prepare for the interview!
Well, that’s it—
Now THAT’S a resume that’ll definitely manage to get you that top customer service job!
Have any questions on how to write a customer service manager resume? Not sure how best to talk up your management skills, customer service certifications, or retail achievements? Get at us in the comments below, and thanks for reading!
See sample business cover letters that will get jobs. Get step-by-step business cover letter writing tips. Read more!
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