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According to a customer service associate job description, you identify customers' needs and solve their problems. Today, let’s switch roles. I have identified your need for a perfect customer service associate resume. And I will tell you how to write one.

This guide will show you:

  • A great resume for a customer service associate sample.
  • How to write a customer service associate job description for a resume that will impress your future employer.
  • Useful and game-changing tips and tricks for your customer service associate resume.

Want to save time and have your resume ready in 5 minutes? Try our resume builder. It’s fast and easy to use. Plus, you’ll get ready-made content to add with one click. See 20+ resume templates and create your resume here.

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Sample resume made with our builder—See more resume examples here.

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Let’s start with a fantastic customer service sales associate resume sample.

Customer Service Associate Resume Sample

Olivia Rooney

Customer Service Associate


Resume Summary

Customer Service Associate with 2+ years of experience in retail and hospitality industries. Skilled in conflict resolution, communication, and time management. Successfully increased customer satisfaction ratings by 15% in the previous position at Trillio. Seeking to leverage my qualifications and skills to help boost already impressively high CSR at Ools LTD.

Work History

Customer Service Associate

Trillio, New York City, NY

January 2021—Present

  • Resolved customer complaints and ensured their satisfaction, resulting in a 15% increase in customer satisfaction ratings.
  • Reduced an average call handling time by 16% within the first quarter of 2021.
  • Maintained accurate cash handling and inventory management processes.
  • Trained 10+ new employees on company policies and procedures.
  • Contributed to visual merchandising efforts to improve store presentation and sales.


Bachelor of Science in Business Administration

Columbia University, New York City, NY

June 2017—August 2021

  • Relevant Courses: Marketing Psychology, Consumer Behavior
  • GPA: 4.2


  • Conflict Resolution
  • Communication
  • Time Management
  • Patience
  • Empathy
  • Customer Service
  • Cash Handling
  • Inventory Management
  • Training and Development
  • Visual Merchandising


  • Marketing Psychology and Consumer Behavior, Udemy, 2022


  • English—Fluent
  • Spanish—Proficient


  • Volunteering at a local food center twice a month.

That looks like one of the best customer service associate resume examples on the market. But you can do even better!

1. Pick the Best Format for Your Customer Service Associate Resume

In your line of work, communication is crucial. Your main goal when writing a CSA resume is to persuade your recruiter that you’re the perfect fit for the job. If you’re wondering what a great resume looks like, here are some tips to help you figure it out.

How to format a resume for a customer service associate:

Wondering if you’ve written enough? Worried your document might be too short? Read our guide: How Many Pages Should an Ideal Resume Be

2. Open With a Customer Service Associate Resume Summary or Objective

Your customer service associate resume needs an opening paragraph that wows its readers immediately. To hook them with an overview of your qualifications, select one of the following things:

But how can you do it? Follow one of the formulas below, play a bit with their order, and you’ll end up with a resume profile that serves its purpose.

How to write a customer service associate resume objective:

Adjective(s)/Certificate(s) + Your Job Title or Degree + seeking employment as + Customer Service Associate + Company Name + to apply my + Your Relevant Skills + to help + What Do You Want To Help The Company Achieve Its Goals

How to write a summary for a customer service associate resume:

Adjective + Customer Service Associate + Years of Experience + Achievements + Skills + What You Want to Do for the Employer

Pro Tip: Your resume profile should be about 3–4 sentences long and placed at the top of your document. Just make sure to tailor it to the company you are applying to.

3. Write an Ideal Customer Service Associate Job Description for a Resume

Your recruiter is your customer, and your resume is a product you delivered. How do you skyrocket their CSAT score? By writing a fantastic work experience section. Especially since 84% of recruiters claim it’s the critical part of your resume.

How to write a perfect customer service associate job description for a resume:

  • Built each entry by listing the company name, job title, and dates. How far back to go on a resume depends on how relevant your achievements are to the job you’re applying for.
  • Use bullet points to highlight your professional achievements in each position to boost the readability of your resume.
  • Quantify your accomplishments with numbers or percentages to show your impact in previous roles.
  • Mention your promotions and additional responsibilities to show your professional development.

Pro Tip: It’s essential to use relevant keywords on a resume. You’ll find them in the job description. They will allow you to tailor your resume better and pass the ATS resume scan, which is used to filter irrelevant candidates early in the application process.

4. Show Your Education on Your Customer Service Associate Resume

You know the value of NPS. You should also know that a good resume is more likely to be recommended to the next person in the company. Perhaps your direct manager, who will invite you for a job interview? To boost those chances, let’s work on your next resume section.

How to create a great education section for a customer service associate resume:

Is high school the highest level of your completed education? That's not a problem. Read more: How to Write a High School Resume

Creating a resume with our builder is incredibly simple. Follow our step-by-step guide and use content from Certified Professional Resume Writers to have a resume ready in minutes.

When you’re done, Zety’s resume builder will score your resume and our resume checker will tell you exactly how to make it better.

5. Highlight Relevant Skills in Your Customer Service Associate Resume

Your professional skills might set you apart from other candidates. And being a customer service associate requires a particular set of skills. You know better than I do how patient and empathetic you must be 24/7 to succeed.

What skills to put on a resume for a customer service associate:

Let’s see some examples:

Customer Service Associate Resume Skills

Pro tip: To find the correct set of skills for the job you’re after, list all of yours. Then read the job ad and highlight those required for the role. See which skills overlap. These are the necessary skills for this resume. Add some more from the list above, but don’t go over ten bullet points.

6. Include Additional Sections in Your Customer Service Associate Resume

Did you know that according to the Bureau of Labor Statistics, the employment of customer service representatives is projected to decline by 5% by 2032? While employment is dropping, you must show how great you are in all aspects. And that means adding some extra information to a resume.

What else can you include in a resume for a customer service associate:

  • Certifications on a resume are a step higher on the customer service competency ladder and can be your winning point in the application process.
  • Courses on a resume demonstrate your commitment to continuous learning and growth in your field.
  • Volunteer work never fails to impress. Plus, if you’ve worked with people, it easily proves your people skills.
  • Language skills can prove you can operate with more than only English-speaking clients, which makes hiring you a great business opportunity for the company to grow in new markets.
  • Resume hobbies and interests showcase your personality and skills and can be great conversation starters.

Pro tip: Having trouble fitting additional sections on your resume? Try some professional resume templates that are ready to use and easy to adjust.

7. Add a Compelling Cover Letter to Your Customer Service Associate

With all these resume tips, you’d probably reduce uninterested employers' churn to zero. However, to make sure that happens, you need to add one more thing to that equation. And that thing is your cover letter.

How to write a great cover letter that will accompany your customer service associate resume:

  • Select an elegantcover letter format that will match your resume. It shows you pay attention to detail a lot.
  • Start your cover letter with a compelling opening line to grab the reader's attention and keep them interested in reading further.
  • Use impressive accomplishments to demonstrate how your experience and skills will help the company succeed. That’s the best way to sell yourself on a cover letter.
  • End your cover letter by offering value and including a call to action, inviting the reader to take the next steps in considering you for the role.

Wondering whether your cover letter is too long or perhaps too short? Read our guide and learn more: Ideal Cover Letter Length

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:

See more cover letter templates and start writing.

Do you have any thoughts on crafting a standout customer service associate resume? Share them in the comments section below!

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This article has been reviewed by our editorial team to make sure it follows Zety's editorial guidelines. We’re committed to sharing our expertise and giving you trustworthy career advice tailored to your needs. High-quality content is what brings over 40 million readers to our site every year. But we don't stop there. Our team conducts original research to understand the job market better, and we pride ourselves on being quoted by top universities and prime media outlets from around the world.


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Maciej Tomaszewicz, CPRW
Maciej is a Certified Professional Résumé Writer and career expert and resume writer with a versatile professional background, creating tools for job seekers in various industries. His creative writing background and HR-related experience allow him to create highly readable articles clarifying even the most complicated professional development aspects. Since 2022, he has authored guides on professional resumes and cover letters, written articles on work-related scenarios, and developed research-based career advice.

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