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Customer service is a bit of an umbrella term. Your responsibilities depend on what industry you’re specifically working in. So how do you make sure that you’re putting the right job responsibilities on your resume? We’ve got a simple how-to to make your customer service job description shine. Let’s get to it.
Worried you’ll get something wrong? Zety’s resume builder will generate hundreds of customer service job descriptions as well as suggest bullet points, skills, and achievements. See for yourself—
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Now let’s get down to the nitty-gritty.
Looking for a complete guide on how to write a customer service resume? Check: Customer Service Representative Resume
You might find some of these guides related to customer service interesting:
- Call Center Resume
- Help Desk Resume
- Hostess Resume
- Retail Resume Sample
- Retails Sales Associate Resume Sample
- Sales Associate Resume Sample
- Sales Representative Resume Sample
- Free Resume Samples for All Professions
8 Customer Service Job Description Examples for a Resume
Walmart Customer Service Job Description for a Resume
Walmart Customer Service Coordinator
Walmart, Orlando, FL
June 2019–April 2020
Key Qualifications & Responsibilities
- Maintained and ensured accuracy of internal reports and records (invoices, fuel billing, bank statements and cash drawers).
- Handled and responded to over 150 customer inquiries in all forms (email, phone, in person, fax) daily.
- Served as point of communication for ground services personnel and assisted in completion of after hours requests.
- Coordinated pharmacy shipments through verifying patient information and prescriptions via Walmart patient information systems.
Key Achievements
- Customer service NPS rose 5% monthly for 6 consecutive months.
Best Buy Customer Service Job Description for a Resume
Best Buy Store Phone Operator
Best Buy, Bellevue, WA
June 2017–March 2018
Key Qualifications & Responsibilities
- Provided fast and friendly customer support over the phone to 100+ customers daily and covered multiple Best Buy locations.
- Built and maintained rapport with customers to become a trusted advisor and partner in purchasing decisions.
- Provided expert insight and advice on how customers can make technology a part of their everyday life.
- Marketed special offers and sales to customers over the phone.
Key Achievements
- Received an award in August and October 2017 for Best Buy Store Phone Operator with the highest amount of sales.
Bank Customer Service Job Description for a Resume
Customer Care Center Representative
First Citizens Bank & Trust, Raleigh, NC
June 2018–July 2019
Key Qualifications & Responsibilities
- Serviced long-standing customers as well as prospective customers over the phone.
- Provided first call resolution for 70+ retail and commercial banking inquiries daily as well as questions concerning online banking and security procedures.
- Provided specialized Bankcard customer support to all calling customers.
- Identified potential cross-sell opportunities and referred interested customers to relevant sales teams.
Key Achievements
- Achieved 9% rise in Bankcard applications in second and third quarters of 2019.
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Retail Customer Service Job Description for a Resume
Retail Customer Service Representative
The Home Depot, Tempe, AZ
May 2018–March 2020
Key Qualifications & Responsibilities
- Quickly assessed customer needs and proactively provided business solutions to those needs.
- Provided superior customer service while handling inbound order placement calls and product inquiries.
- Drove business through providing excellent customer service and product and service knowledge as well as superior customer relationship building skills.
- Maintained transparent lines of communication for customers about status of orders, order errors, and post order issues.
Key Achievements
- Exceeded scorecard requirements for productivity and quality 10 months in a row.
Customer Service Manager Job Description for a Resume
Customer Service Manager
Gerdau, Midlothian, TX
September 2018–January 2020
Key Qualifications & Responsibilities
- Managed and developed a 20 person team of customer service representatives through coaching, training, mentoring, and career planning.
- Managed product availability, inventory levels, and identified holes in supply chain timelines.
- Coordinated special customer service projects along with sales and production teams.
- Analyzed and reviewed customer service reports to identify potential areas of improvement.
Key Achievements
- Introduced new customer service training which led to 15% rise in customer satisfaction.
Call Center Customer Service Job Description for a Resume
Call Center Customer Service Representative
Offer Hut, Raleigh, NC
February 2019–October 2019
Key Qualifications & Responsibilities
- Contacted 50+ leads daily and qualified seller’s properties to sell via company systems.
- Evaluated properties on selling value and potential customer interest.
- Connected and discussed all customer inquiries over the phone on a daily basis.
- Followed up with undecided customers over the phone to discuss concerns and pitch special offers.
Key Achievements
- Achieved highest customer NPS among call center employees in first half of 2019.
Customer Service Representative Job Description for a Resume
Customer Service Representative
iQor, Richardson, TX
August 2018–April 2019
Key Qualifications & Responsibilities
- Greeted customers with energy and enthusiasm upon their entry.
- Established and maintained lasting relationships with clients, customers, and other team members.
- Actively educated and advised customers about a broad range of client products and services.
- Strove for diplomatic conflict resolution in case of customer complaints or concerns relating to client products and services.
Key Achievements
- Awarded Employee of the Month for 5 months straight.
Customer Service Specialist Job Description for a Resume
Customer Service Specialist
True Coach, Boulder, CO
November 2018–October 2019
Key Qualifications & Responsibilities
- Provided superior customer service over the phone and through company chat tools.
- Assisted in the creation of customer success playbooks and roadmaps
- Grew, managed, and maintained internal knowledge database.
- Conducted live demonstrations with customers via webinars, Zoom meetings, and scheduled calls.
Key Achievements
- Was promoted from Customer Service Associate in 3 months due to above par customer service skills.
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How to Write a Job Description For a Customer Service Resume
The bad news is that jobs in customer service aren’t predicted to grow. But there is some good news. You can still get that customer service job by following these expert tips to create an amazing customer service job description:
1. Make the section heading pop.
Label your customer service job description section with one of these titles: Work Experience, Experience, Employment History, Work History. Write it in bold or ALL CAPS.
2. Position your job description section just right.
Put it right below your resume summary if you have several years of job experience. If you’re writing a resume with no experience, then put this section below your education section.
3. List your customer service job description in the reverse-chronological order.
Being with your most recent job. Continue with the previous one and systematically go back in time.
4. Make each entry easy to read and clear.
At the top of every customer service job description include: your job title, company name and location, dates worked.
5. Use up to 5 bullet points for each job.
Each bullet point should focus on your quantifiable achievements, not just everyday duties. The most bullet points should be underneath your current role and they should also be the most detailed. Limit the number of job description bullet points as you go back in your career history.
Always make sure that your bullet points are only the most relevant responsibilities and achievements.
Read more: How Far Back Should a Resume Go
7. Tailor your customer service job description to the job ad.
Instead of listing everything you ever did in customer service, make each bullet point really relevant to the job you’re applying for. Tailor every job description to include the customer service skills listed in the job ad.
8. Use action verbs to start each bullet.
Start each bullet point with resume action verbs, such as implemented, coordinated, assessed, managed, etc.
9. Include a “Key Achievement” subsection.
This always draws extra recruiter attention. Mention something you are really proud of and want recruiters to know about. Use the Problem-Action-Result (PAR) method to describe your success.
Read more: Work Experience on a Resume
Here’s what else you need to include in a resume:
- Choose the ideal format for your resume. The chronological resume layout is usually the best choice because it puts the focus on your accomplishments and professional experience.
- Write a professional profile. Pick a resume summary if you have more than 2 years of professional job experience. Choose a resume objective for entry-level positions or if you’re at the beginning of your career.
- Describe your work experience on a resume with some energy. List responsibilities and achievements in about 6 bullet points. Begin each bullet with resume action verbs like implemented or conducted, etc.
- List your professional certifications and licenses in a separate section to make sure the hiring manager doesn’t skip them.
- Highlight all your job skills (soft skills, hard skills, and technical skills). Use the customer service job description to fish out relevant skills.
- Include other sections in your resume. These could be: language skills, achievements and awards, volunteer experience, and hobbies and interests.
Read more: How to Build a Resume
Remember to attach a customer service cover letter to your resume. For more detailed tips, see our guide on how to write a cover letter.
Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:
See more cover letter templates and start writing.
Thanks for reading! Have any questions about a customer service job description for a resume? Ask down in the comments below and we’ll get back to you!
