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Customer Service Job Description for a Resume: Examples

Customer Service Job Description for a Resume: Examples

You know how to do service with a smile. Get that same smile out of the hiring manager by writing a great customer service job description for a resume.

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Customer service is a bit of an umbrella term. Your responsibilities depend on what industry you’re specifically working in. So how do you make sure that you’re putting the right job responsibilities on your resume? We’ve got a simple how-to to make your customer service job description shine. Let’s get to it.


Worried you’ll get something wrong? Zety’s resume builder will generate hundreds of customer service job descriptions as well as suggest bullet points, skills, and achievements. See for yourself—

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Now let’s get down to the nitty-gritty.


Looking for a complete guide on how to write a customer service resume? Check: Customer Service Representative Resume


You might find some of these guides related to customer service interesting:


8 Customer Service Job Description Examples for a Resume


Walmart Customer Service Job Description for a Resume


Walmart Customer Service Coordinator

Walmart, Orlando, FL

June 2019–April 2020 

Key Qualifications & Responsibilities

  • Maintained and ensured accuracy of internal reports and records (invoices, fuel billing, bank statements and cash drawers).
  • Handled and responded to over 150 customer inquiries in all forms (email, phone, in person, fax) daily.
  • Served as point of communication for ground services personnel and assisted in completion of after hours requests.
  • Coordinated pharmacy shipments through verifying patient information and prescriptions via Walmart patient information systems.

Key Achievements

  • Customer service NPS rose 5% monthly for 6 consecutive months.


Best Buy Customer Service Job Description for a Resume


Best Buy Store Phone Operator

Best Buy, Bellevue, WA

June 2017–March 2018 

Key Qualifications & Responsibilities

  • Provided fast and friendly customer support over the phone to 100+ customers daily and covered multiple Best Buy locations.
  • Built and maintained rapport with customers to become a trusted advisor and partner in purchasing decisions.
  • Provided expert insight and advice on how customers can make technology a part of their everyday life.
  • Marketed special offers and sales to customers over the phone.

Key Achievements

  • Received an award in August and October 2017 for Best Buy Store Phone Operator with the highest amount of sales.


Bank Customer Service Job Description for a Resume


Customer Care Center Representative

First Citizens Bank & Trust, Raleigh, NC

June 2018–July 2019 

Key Qualifications & Responsibilities

  • Serviced long-standing customers as well as prospective customers over the phone.
  • Provided first call resolution for 70+ retail and commercial banking inquiries daily as well as questions concerning online banking and security procedures.
  • Provided specialized Bankcard customer support to all calling customers.
  • Identified potential cross-sell opportunities and referred interested customers to relevant sales teams.

Key Achievements

  • Achieved 9% rise in Bankcard applications in second and third quarters of 2019.


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Oliwia Wolkowicz
Oliwia is a career expert with a solid background in various industries, including consulting and aviation. At Zety, she writes dedicated, advice-driven guides to help readers create great resumes and cover letters to land the job of their dreams.

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