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Best Online Resume Builder Apps 2023 [Free & Paid Features]
We found and reviewed the best online resume builders, so you don't have to. Pick one (or more than one) to make your resume and know exactly what to expect.
You know how to do service with a smile. Get that same smile out of the hiring manager by writing a great customer service job description for a resume.
Customer service is a bit of an umbrella term. Your responsibilities depend on what industry you’re specifically working in. So how do you make sure that you’re putting the right job responsibilities on your resume? We’ve got a simple how-to to make your customer service job description shine. Let’s get to it.
Want to save time and have your resume ready in 5 minutes? Try our resume builder. It’s fast and easy to use. Plus, you’ll get ready-made content to add with one click. See 20+ resume templates and create your resume here.
Sample resume made with our builder—See more resume samples here.
Now let’s get down to the nitty-gritty.
Looking for a complete guide on how to write a customer service resume? Check: Customer Service Representative Resume
You might find some of these guides related to customer service interesting:
Walmart Customer Service Coordinator
Walmart, Orlando, FL
June 2019–April 2020
Key Qualifications & Responsibilities
Key Achievements
Best Buy Store Phone Operator
Best Buy, Bellevue, WA
June 2017–March 2018
Key Qualifications & Responsibilities
Key Achievements
Customer Care Center Representative
First Citizens Bank & Trust, Raleigh, NC
June 2018–July 2019
Key Qualifications & Responsibilities
Key Achievements
When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building a professional resume template here for free.
When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better.
Retail Customer Service Representative
The Home Depot, Tempe, AZ
May 2018–March 2020
Key Qualifications & Responsibilities
Key Achievements
Customer Service Manager
Gerdau, Midlothian, TX
September 2018–January 2020
Key Qualifications & Responsibilities
Key Achievements
Call Center Customer Service Representative
Offer Hut, Raleigh, NC
February 2019–October 2019
Key Qualifications & Responsibilities
Key Achievements
Customer Service Representative
iQor, Richardson, TX
August 2018–April 2019
Key Qualifications & Responsibilities
Key Achievements
Customer Service Specialist
True Coach, Boulder, CO
November 2018–October 2019
Key Qualifications & Responsibilities
Key Achievements
The bad news is that jobs in customer service aren’t predicted to grow. But there is some good news. You can still get that customer service job by following these expert tips to create an amazing customer service job description:
Label your customer service job description section with one of these titles: Work Experience, Experience, Employment History, Work History. Write it in bold or ALL CAPS.
Put it right below your resume summary if you have several years of job experience. If you’re writing a resume with no experience, then put this section below your education section.
Being with your most recent job. Continue with the previous one and systematically go back in time.
At the top of every customer service job description include: your job title, company name and location, dates worked.
Each bullet point should focus on your quantifiable achievements, not just everyday duties. The most bullet points should be underneath your current role and they should also be the most detailed. Limit the number of job description bullet points as you go back in your career history.
Always make sure that your bullet points are only the most relevant responsibilities and achievements.
Read more: How Far Back Should a Resume Go
Instead of listing everything you ever did in customer service, make each bullet point really relevant to the job you’re applying for. Tailor every job description to include the customer service skills listed in the job ad.
Start each bullet point with resume action verbs, such as implemented, coordinated, assessed, managed, etc.
This always draws extra recruiter attention. Mention something you are really proud of and want recruiters to know about. Use the Problem-Action-Result (PAR) method to describe your success.
Read more: Work Experience on a Resume
Here’s what else you need to include in a resume:
Read more: How to Build a Resume
Remember to attach a customer service cover letter to your resume. For more detailed tips, see our guide on how to write a cover letter.
Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:
See more cover letter templates and start writing.
Thanks for reading! Have any questions about a customer service job description for a resume? Ask down in the comments below and we’ll get back to you!
We found and reviewed the best online resume builders, so you don't have to. Pick one (or more than one) to make your resume and know exactly what to expect.
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