
50 Best Resume Tips 2023: Great Tricks and Writing Advice
Don’t have much time, but need a good resume ASAP? Here’s a master list of the best resume tips out there, plus a bonus to make your life easier.
Do you need help writing your tech support resume? Our guide offers Tier 3-level support to fix up your resume and help you to land that interview.
To non-tech people, you’re a wizard-like figure who appears out of nowhere, shares a nugget of ancient wisdom, casts a few spells, and magically fixes all of their problems.
Well, if only you could cast a spell that would land you a new tech support job in a few clicks…
While we don’t do magic, we can offer you the next best thing: a step-by-step solution to the support ticket “Help, my resume keeps getting rejected”.
Just follow a few simple steps to create a tech support resume that will take you straight to your new workplace.
This guide will show you:
Want to save time and have your resume ready in 5 minutes? Try our resume builder. It’s fast and easy to use. Plus, you’ll get ready-made content to add with one click. See 20+ resume templates and create your resume here.
Sample resume made with our builder—See more resume samples here.
Linda E. Hubbard
CompTIA A+ Certified IT Support Technician
linda.hubbard@gmail.com
901-833-6388
linkedin.com/in/lindahubbard
Personable and knowledgeable IT support technician with over 4 years of experience assisting customers with various hardware and software related issues. Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support. Seeking to provide expert technical support to enterprise organizations as the L3 tech support engineer at QuantX Group.
IT Technical Support Specialist L2/Tier 2
January 2017–November 2019
Jones Software Group, Memphis, TN
Key Qualifications & Responsibilities
Key Achievements
Technical Support Specialist L1/Tier 1
October 2015–December 2016
Memphis Media Menagerie, Memphis, TN
Key Qualifications & Responsibilities
Bachelor of Science in Computing and Security Technology
Drexel University, Philadelphia, PA
Graduation: 2015
Relevant Coursework: Computing and Informatics Design, Database Management Systems, Responding to Technological Failures and Concerns, Web Systems and Services, Information Security Management, Systems Analysis and Design, Database Design and Implementation.
Here are a few other resume examples and guides related to tech support jobs:
Above these links to other guides, you were given our imagining of an awesome tech support resume sample.
Now—
Let’s update yours to meet the latest employment standards.
Here’s how to write a technical support resume:
There’s one important thing to do before writing your tech support engineer resume can begin—
You need a correctly-formatted resume template.
How?
Here’s how to format a technical support resume template:
Pro Tip: Save your file as PDF rather than Microsoft Word’s .docx format. Microsoft Word resumes often display weirdly depending on the machine being used to view it, but PDFs rarely have any problems.
When you first answer a tech support phone call, you know from the first few words if it’ll be a pain or a pleasure.
Same on technical support engineer resumes.
Here, the “first few words” come in the form of a heading statement, known as either the tech support resume objective or a summary.
Which one should you use?
The career summary is perfect for technicians with plenty of experience.
A summary statement gives the finest points of your technical support career thus far by listing relevant problem-solving skills and a quick summation of your background. Include a numbered accomplishment or two to prove to the hiring manager you are as skilled as you say.
The career objective is ideal for newbies in tech support jobs.
An objective statement replaces your lack of experience with an enthusiastic outlook on your tech support career goals. Don’t forget to include a quantifiable achievement here, either!
Pro Tip: Are you struggling with coming up with the perfect points to mention in your technical support analyst resume introduction? Write it last to get great ideas from the other resume sections as you go along.
Next up—
The job experience section on your technical support resume.
Here’s how to format a technical support job description for resumes:
Pro Tip: What happens if you’re writing a resume without experience? On any entry-level tech support resume, give them bullet points from previous, unrelated work in the most relevant way possible. If it doesn’t add value or isn’t related to this new tech support job, leave it off.
Adding education on a resume is as easy as Tier 0 tech support.
However—
Whether for a tech support manager resume or a junior tech support analyst resume, it needs to be listed correctly.
Here’s how to list education on a resume for tech support jobs:
Pro Tip: Is your education more impressive than your work history? If you have a shiny new IT degree but lack tech support experience, swap these sections around so that the most impactful items get seen by the IT recruiter first.
Computer support specialists are set to grow by double digits between 2018 and 2028.
This 10% increase amounts to an additional 83,100 jobs—
Meaning at least 83,100 candidates to compete against in the United States alone.
To stand above the sea of tech support workers looking for work, show the hiring manager the skills you have match their company best.
First, here are some technical support resume examples of skills to add:
This is how to form a technical support resume skills section:
Pro Tip: Include both hard skills and soft skills—hard skills are those abilities you develop, such as learning customer relationship management (CRM) software. Soft skills are those you build throughout life, such as communicating effectively.
When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building a professional resume template here for free.
When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better.
You aim to go above and beyond in your customer service and technical support.
Do the same on your resume.
Including extra sections shows the tech support supervisor or customer service manager how truly well-rounded a candidate you are.
Here are a few tech support resume samples of additional sections to consider:
Certifications are gold on tech support resumes. Here are some of the industry leaders to give you a few examples:
Cover letters are super important, whether alongside junior technical support resumes or tech support supervisor resumes.
Why?
Technical support cover letters give you room to expand upon the robotic entries in your resume. You can exude some enthusiasm, share your story, or explain why a particular gap in your employment exists.
So—
Here are a few guidelines for writing a tech support cover letter:
Pro Tip: Learn how to follow up on a job application the right way after sending off your technical support specialist cover letter and resume.
Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:
See more cover letter templates and start writing.
Need more technical support resume samples or help coming up with numbered achievements? Want help fixing your technical support job description for resumes? Let us be your tech support, and write to us in the comments. Thanks for reading!
Don’t have much time, but need a good resume ASAP? Here’s a master list of the best resume tips out there, plus a bonus to make your life easier.
Having trouble putting thoughts to paper? Take the guesswork out—our cover letter outline will make things super simple.
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