
Best Resume Templates in 2023 (10+ Picks to Use Now)
The best resume templates aren't just about fancy looks. They have to be sleek and professional. Their layout needs to show off your value. Here's what'll help.
The client washed his keyboard and now it isn’t working. You’ve heard it all. Now show the hiring team you can handle it all, with a Cisco-level IT support resume sample.
Your IT support resume has to authenticate your job search. You’re not the only tech in the digital ocean. The hiring manager—call her Ellen—wants to know you can keep things running. Can you handle screaming customers who just deleted all their emails? Do it right to beat the other 170 applicants.
But how does that work in a resume? How can you prove your IT support skills are in the Oracle zone? You do it by connecting your career to the IT job like a crossover cable. The right resume format choice comes in a close second.
Ready, player one?
You’re about to see an IT support resume example you can change to fit any IT support position. You’ll also get easy steps to write a resume for IT support jobs that’ll land 10x more interviews than any other.
Want to save time and have your resume ready in 5 minutes? Try our resume builder. It’s fast and easy to use. Plus, you’ll get ready-made content to add with one click. See 20+ resume templates and create your resume here.
Sample resume made with our builder—See more resume examples here.
Need a different kind of IT resume? See these guides:
Here’s an IT support resume example made with our builder.
Charlie Ross
IT Support Technician
614-776-9990
charliezross@gmail.com
linkedin.com/in/charliezross
twitter.com/charliezross
Proven IT support technician skilled in customer service and ticketing systems. Seeking to cut costs and provide efficient process improvements at Global Support Shack Inc. At Galaxy Technologies, provided Splunk deployment and visibility to 38,000 endpoints for 20K+ end users.
Experience
IT Support Specialist
Galaxy Technologies Inc.
August 2017–February 2020
Key Qualifications & Responsibilities
Key Achievement:
IT Support Technician
Teltron Ltd.
June 2015–September 2017
IT Help Desk Associate
Webtronics Business Solutions
June 2013 - May 2015
Education
BS in Computer Science, Ohio State University
2009-2013
Skills
CompTIA Association Member
Local Volunteer
Here’s how to write an IT support resume step-by-step.
Bad dream—you write the best IT support resume you can. Then you send it to 100 jobs. All of them delete it faster than the Morris worm. What happened? You probably blew your resume format. If you look like Windows ‘95, you can’t expect a Cisco-level company to hire you.
So—
Here’s how to format an IT support resume template:
Include these resume parts:
Resume icons and resume logos can help a boring resume. Don’t overdo, but add an icon to your header and anything else in need of highlighting.
Should you use the combination format instead? See our guide: Resume Structure: How to Organize a Resume
Everybody lists experience on their IT desktop support resumes, right? And everybody has about the same experience. So why does only 1 in 200 get the job? Because that top applicant shows their work history the right way. It’s all about the way you write resume achievements around your skills.
See these IT support resume samples:
Right |
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IT Support Specialist Galaxy Technologies Inc. August 2017–February 2020 Key Qualifications & Responsibilities
Key Achievement:
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Wrong |
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IT Support Spire Impulse
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Shoo. One of those could get you in at Zoom. The other maybe a local florist. Why? First check out the clean, readable layout in example #1. But then look at the metrics. 20,000+, 30, 20+, 95%. They show you’ve taken a few laps around the server farm. Example #2 shows what you were supposed to do. Not what you did.
In an entry-level IT support’s resume, use non-IT support jobs. Did you work in a call center? Use that to show phone skills. Were you a help desk tech? Brainstorm your best IT support successes. Maybe you upgraded some systems or provided client support. Put those wins in your experience section.
See these entry-level IT support resume examples:
Right |
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IT Help Desk Associate Webtronics Business Solutions June 2013 - May 2015
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Wrong |
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IT Help Desk Associate Webtronics Business Solutions
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The difference? The bad resume example says what you were “assigned” to do. But were you more like Tony Stark or Captain Obvious? The first example adds numbers like 300, 10+, and 4 to show your IT muscle.
You can even do this with a waitressing job. Just focus on your customer service achievements. Or give examples of how you used teamwork. Or proof of your communication skills.
Read more:How Far Back Should a Resume Go
When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building a professional resume template here for free.
When you’re done, our professional resume builder will score your resume and our resume checker will tell you exactly how to make it better.
You don’t need three degrees in an IT support resume. But listing a degree on a resume shouldn’t be generic. Think about the hiring manager. Did you do anything in school that proves you can help her? Maybe you did tutoring or were in a student coding club? Those stand out like Elon Musk at Arby’s.
See this IT support resume example:
Right |
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Education
BS in Computer Science, Ohio State University 2009-2013
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Your goal? Get the HR manager off autopilot. Get her to say, “Wait a second. This applicant has IT skills we need.” Even if you’ve got an English degree, you can show teamwork or other transferable skills.
Didn’t graduate? See our guide: How to List Unfinished Education on a Resume
Don’t let them ignore your IT desktop support resume. The secret? Your resume can look like a carbon copy of everyone else’s. But it should read like TechCrunch. How? By knowing the IT support skills the company wants for the position. Then—put those in your skills list and in your bullet points.
Start with this list of skills for IT support resumes:
But—
Here’s how to choose the best IT support skills:
See this IT support resume example:
Say the job ad mentions process improvement, and training.
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IT support skills on a resume like that are electric. Those resume action words like provided, established, and conducted help. So do numbers like 100% and 20.
Pro Tip: Can’t zero in on the right IT support skills in the job ad? Use LinkedIn to do some chat-based informational interviews with current IT employees at the firm.
“Hmm. This applicant has done the job before. But THIS ONE is also great to work with!” How can an IT support resume get that kind of reaction? By going a step further than experience and education. A Splunk certification or fluency in the right language can give you that Sheryl Sandberg glow.
Choose from:
In entry-level IT support resumes, certifications are king. They won’t help a noob beat an experienced candidate. But if the choice is between two IT techs with no experience, the certified one wins. Consider these:
If you’ve done free troubleshooting work for friends or for your local animal shelter, you can list it. It proves you’re the go-to technician in your world.
Do the end-users speak your language? Listing Chinese or Arabic on a resume for IT support can get you hired.
A CompTIA or other association membership tells the world you’re not just playing Minecraft when you’re not at work. Even better if you’ve volunteered for them.
Did you go to DTS or an O’Reilly conference last year? That shows you’re up and coming and you care about your career.
See these IT support resume samples:
Right |
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CompTIA Association Member
Local Volunteer
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Wrong |
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You can put multiplayer games on a resume, but there’s a trick to it. See our guide: List of Hobbies & Interests for a Resume or CV
Oh-oh. You wrote a Dell-level IT support resume, but the hiring team spent five seconds on it. Why? Because you didn’t tell them why they ought to read it. Do that up top in a resume summary or a resume objective. Make it like a mini-commercial for the best IT support moments in your resume.
Here’s how to write a career summary:
These two career summary examples show how:
Right |
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Proven IT support technician skilled in customer service and ticketing systems. Seeking to cut costs and provide efficient process improvements at Global Support Shack Inc. At Galaxy Technologies, provided Splunk deployment and visibility to 38,000 endpoints for 20K+ end users. |
Wrong |
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IT professional with leadership and technical skills. Trusted and hard-working employee who excels in a fast-paced work environment. Expert in routers, switches, MS Office, and Linux/Unix. Good written and verbal communication skills. |
Owch. The last of those IT support resume samples won’t get you hired. It’s a plug-and-play skills list that anyone could write for any IT job. The first has Gigabits of bandwidth. It says where you worked and where you want to work. It adds what you did that so impressed your last employer.
If you’re making an entry-level IT support resume, write a career objective. Recruiters used to say that’s where you say what you want. Not anymore. Today, make it a quick rundown of your resume. But instead of the best parts from your experience section, you’ll cite education and non-IT jobs.
See these examples:
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Entry-level IT professional with solid leadership skills. Demonstrates a strong work ethic and self-motivation, and excels in a fast paced environment. Seeking to slash downtime at TT Ltd. As student mentor, coached 20 other students in IT best practices. |
Wrong |
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IT professional with strong leadership skills. Can code C+ and troubleshoot Windows systems. Expert in Cisco routers and switches. A good coach and trainer with great phone skills who can coach clients in Oracle and Salesforce. |
Wow. The first one shares your leadership and efficiency skills. But it also names the company. That shows your application isn’t spam. Then it shows your best college achievement. They’d have to be missing a Cat-5 cable to pass you by.
Pro Tip: Your resume header can be at the top or in the left margin. Put your name in the biggest font. You can add a GitHub or portfolio link too.
Do IT support resumes need cover letters? Every time. Without one, you’ll look like a spammer, and they’ll skip you. That’s according to our HR statistics report. But you can’t just boilerplate your letter. Make it clear to the company you’ve got your heart set on this job. Then explain why you can do it.
To write a great IT support cover letter:
Read more: IT Cover Letter Sample and IT Technician Cover Letter Sample
Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:
See more cover letter templates and start writing.
Here’s a recap of how to write an IT support resume:
That’s it! Now, we’d love to hear from you:
Let’s chat below in the comments, and thanks for reading!
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