Choose type of cookies to accept
Performance and Personalization
These cookies give you access to a customized experience of our products. Personalization cookies are also used to deliver content, including ads, relevant to your interests on our Site and third-party sites based on how you interact with our advertisements or content as well as track the content you access (including video viewing). We may also collect password information from you when you log in, as well as computer and/or connection information. During some visits, we may use software tools to measure and collect session information, including page response times, download errors, time spent on certain pages and page interaction information.
These cookies are placed by third-party companies to deliver targeted content based on relevant topics that are of interest to you. And allow you to better interact with social media platforms such as Facebook.
These cookies are essential for the Site's performance and for you to be able to use its features. For example, essential cookies include: cookies dropped to provide the service, maintain your account, provide builder access, payment pages, create IDs for your documents and store your consents.
Licensed claims adjuster (Minnesota) with 6+ years of experience, skilled in property & casualty and investigating. Seeking to further adjustment excellence at UPRA Insurance. At Rappaccini & Associates, discovered 28% more frivolous claims than company average. Maintained customer service satisfaction level of 84%.
Rappaccini & Associates
April 2014–April 2019
Found an additional 400 unwarranted claims per year over company average across 25 full-time adjusters.
Maintained record-high customer service satisfaction level at 84% through excellent up-front and post-claim communication with clients.
Coached 10 new employees. Given coaching role because of excellent performance to goals.
Developed 45+ strong business relationships with both external and internal customers.
At Home With Us Insurance Company
Feb 2013–March 2014
Processed 15 claims per week to determine company liability.
Trained colleagues in proprietary investigation and claims processing software.
Handled over 400 calls per month, maintaining 85% satisfaction rating.
2011–2015 University of St. Thomas
B.S. in Business Administration
Excelled in finance, accounting, and business law classes.
Elected as treasurer of student government.
Minnesota State Claims Adjuster License
Soft skills: Interpersonal skills, communication, negotiation, decision making
Hard skills: Property & casualty, investigating, estimating, policy knowledge
Volunteer security administrator, BSA Northern Star Council
Tom Gerencer is a career expert who has published over 200 in-depth articles on Zety. Since 2016, he has been sharing advice on all things recruitment from writing winning resumes and cover letters to getting a promotion.
Learn the dos and don'ts of resume writing, along with what not to put on a resume and how to build a good resume without making critical resume mistakes. Over 50 resume dos and don'ts with examples and tips.