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Licensed claims adjuster (Minnesota) with 6+ years of experience, skilled in property & casualty and investigating. Seeking to further adjustment excellence at UPRA Insurance. At Rappaccini & Associates, discovered 28% more frivolous claims than company average. Maintained customer service satisfaction level of 84%.
Rappaccini & Associates
April 2014–April 2019
Found an additional 400 unwarranted claims per year over company average across 25 full-time adjusters.
Maintained record-high customer service satisfaction level at 84% through excellent up-front and post-claim communication with clients.
Coached 10 new employees. Given coaching role because of excellent performance to goals.
Developed 45+ strong business relationships with both external and internal customers.
At Home With Us Insurance Company
Feb 2013–March 2014
Processed 15 claims per week to determine company liability.
Trained colleagues in proprietary investigation and claims processing software.
Handled over 400 calls per month, maintaining 85% satisfaction rating.
2011–2015 University of St. Thomas
B.S. in Business Administration
Excelled in finance, accounting, and business law classes.
Elected as treasurer of student government.
Minnesota State Claims Adjuster License
Soft skills: Interpersonal skills, communication, negotiation, decision making
Hard skills: Property & casualty, investigating, estimating, policy knowledge
Volunteer security administrator, BSA Northern Star Council
Tom Gerencer is a career expert and Certified Professional Resume Writer who has published over 200 in-depth articles on Zety. Since 2016, he has been sharing advice on all things recruitment from writing winning resumes and cover letters to getting a promotion.
Learn the dos and don'ts of resume writing, along with what not to put on a resume and how to build a good resume without making critical resume mistakes. Over 50 resume dos and don'ts with examples and tips.