

Dive right into the customer service resume writing guide to ensure you get the interview invite right at FPOC.
Surfing through big data of resume tips and samples, but you can’t make sense of it all? You haven’t found your benchmark yet, I suppose. But you’re here, so you’re very close.
With my customer service resume how-to guide, your resume will be the one recruiters won’t cast aside.
Let’s increase your LTV.
This guide will show you:
Want to save time and have your resume ready in 5 minutes? Try our resume builder. It’s fast and easy to use. Plus, you’ll get ready-made content to add with one click. See 20+ resume templates and create your resume here.
Sample resume made in our builder—See more templates and create your resume here.
Grab the list of contents to jump to the chapters:
Billy Ross
Customer Service Representative
billy.ross@email.com
416-334-1285
Summary
CCSS customer service professional with 6+ years of experience in omnichannel communication. Engaged individual, not afraid to take the initiative. At Hybrid Corp, resolved a recurring issue by identifying a major bottleneck and reducing the backlog by 70%. Eager to join Eternals to exceed customers’ expectations and build customer loyalty.
Work Experience
Customer Service Representative
Hybrid Corp, Toronto, ON
July 2018–July 2021
Key achievement: Resolved a recurring complaint by identifying a bottleneck, reducing the ticket backlog by 70%.
Secretary Assistant
Outsauce, Toronto, ON
March 2016–June 2018
Education
Bachelor of Commerce
University Canada West, Vancouver, BC
September 2012–-June 2016
Skills
Software
Certifications
Language
Additional Activities
This is how to write a job-winning customer service resume:
You know the power of a well-formatted template, don’t you?
So without further ado, let’s format your resume template to make sure the reader gets the important bits real quick:
Read more: Resume Layout: Everything You Need to Know [+Examples]
First, we need to take care of your FCR because employers want it high. And so should you. How do you make a resume that shows off your knowledge, though? You do that peppering achievements all over your work experience section. Employers don’t follow faint ideas of success. They need to see real results. So show them.
This is how you can do that:
RIGHT |
---|
Customer Service Representative Hybrid Corp, Toronto, ON July 2018–July 2021
Key achievement: Resolved a recurring complaint by identifying a bottleneck, reducing the ticket backlog by 70%. |
WRONG |
---|
Hybrid Corp, 2018-2021
|
Yikes.
The good example provides an exquisite brand experience to your employer, which is the exact opposite of what the other does. And there’s no surprise! The second example lists mere responsibilities which every hiring managers knows. Achievements not only sound better, they, in fact, get you hired.
This is how to write a work experience section full of accomplishments:
Now, some juice for the inexperienced.
Check out the below examples:
RIGHT |
---|
Secretary Assistant Outsauce, Toronto, ON March 2016–June 2018
|
WRONG |
---|
Outsauce, Toronto 2016–2018
|
You, too, should include achievements even though you don’t have direct experience in customer service.
You might look into transferable skills, which refer to the skillset you can transfer between jobs, such as communication, interpersonal, or leadership skills. Recruiters can read between the lines, so turn it to your advantage instead of thinking about what you’re lacking.
You don’t need a degree to write a call center resume sample, and you also don’t need one to become a customer service rep. But your future employer might still ask you to provide some proof of higher education.
How do you write it in a customer service resume?
Let’s look into my knowledge base:
RIGHT |
---|
Bachelor of Commerce University Canada West, Vancouver, BC September 2012–-June 2016
|
It’s not difficult as it might’ve seemed, is it?
Follow these basic rules for writing the education section, and you’ll end up just fine:
When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building a professional resume template here for free.
When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better.
Each company has a certain service culture and values every agent should share. They usually speak to the qualities and qualifications you’ll be asked to bring to the company. And most of them are listed in the job ad that inspired you to apply for the job. Make use of it and create space in your skills sections to list the qualities desired by your employer.
So, first, do your due diligence and read about the company you’re writing your job application for and identify their values. Make sure you read the job ad a couple of times, too.
Tailoring this section to the job description is superbly important. Don’t type in words and phrases at random. Be selective and while reading the job ad, pick those skills that refer to the qualifications and qualities.
Second, include the marked keywords in your skills section. 5–10 skills is completely fine. That’s how recruiters and hiring managers verify your profile at the beginning of the process and check whether you’d be a good cultural fit.
No matter how much experience you have as a customer service professional, the customer service skills mean you are prepared to handle every client-facing situation with grace.
Here’s the list of customer service skills you could pick from to put on your resume:
Now head to the below example:
RIGHT |
---|
Skills
Software
|
OK, so you’ve included the required information, and now what? Now it’s time you beefed up your resume with some additional sections. It can give you a pretty boost in the ATS scoring thanks to more keywords used. Plus, you’re getting the chance of being recognized by the hiring manager for the extra activities you’re doing outside work or school.
Give your recruiter a more personalized experience by adding other sections to your resume, such as:
The single most important thing about the additional parts of your resume is that no matter what you write, it has to be relevant to the position you’re applying for. For example, if you’re to become a customer service representative, your additional sections could be:
RIGHT |
---|
Certifications
Languages
Additional Activities
|
Every customer journey is different. And so it will be for every job applicant, but only yours will end up a purchase. Why? Because I’m about to tell you what to do to have the recruiters buy your story.
To achieve success with your resume, you need to create a resume profile. It’s a few-sentence paragraph at the top of your application that summarizes your experience or highlights your skill set that fits the candidate profile.
There are two possibilities here: you can either write a resume summary or a resume objective.
Now, the difference:
A resume summary is dedicated for more experienced candidates. It’s a summary of your relevant experience that gives a gist of your qualifications and related skills, using accomplishments and quantifiers.
A resume objective represents your goals aligned with the potential employer’s objectives. It speaks rather of your transferable skillset and how you’re going to utilize it instead of summarising your experience.
To see what I mean, check the below example of a resume summary first:
RIGHT |
---|
CCSS customer service professional with 6+ years of experience in omnichannel communication. Engaged individual, not afraid to take the initiative. At Hybrid Corp, resolved a recurring issue by identifying a major bottleneck and reducing the backlog by 70%. Eager to join Eternals to exceed customers’ expectations and build customer loyalty. |
WRONG |
---|
Customer service specialist with years of experience. Patient and with a calming presence. Seeking an opportunity at Eternals to grow my career. |
And now you know that the statement at the top of your resume must speak of your highest achievement, relevant experience and skillset. It wouldn’t hurt to specify the company you’re applying to. Your recruiter will give you bonus points for tailoring your application to their job posting.
Now let’s see a set of right and wrong examples of a resume objective:
RIGHT |
---|
Aspiring customer service representative with experience in managing fast-paced office operations as secretary assistant. Willing to transfer excellent organizational and communication skills into a successful career at Eternals. |
WRONG |
---|
BA in Commerce graduate with only some experience as secretary assistant. Willing to learn everything. |
It can happen that you won’t have an achievements to drop in your career objective, but that’s fine. As long as you show the transferable skills that you’ve been using and developing throughout your career, the recruiter will appreciate your profile. But remember that the skills must be relevant to the job.
Imagine your customer doesn’t have the original receipt and still wants to return what they’ve bought,
Do you accept the return?
So why do you want recruiters to accept your request for a job without attaching a cover letter?
I’m glad we’re on the same page.
Here’s a quick rundown of the cover letter writing requirements:
Read more: Customer Service Cover Letter: Sample & How to Write
A great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:
See more cover letter templates and start writing.
Here’s how to write a customer service resume step by step:
So what do you say? Are you a ten on an NPS scale?
Thanks for reading my guide! Now I’d love to hear from you:
Let me know. Let’s get the discussion started!
A fan of puzzles? Then tell me this, “What is a CV?” Oh, don’t beat yourself up. Nobody can give the correct answer before reading this article. So go ahead, and find your answer!
Overwhelming details. Overwhelming details everywhere. And you only googled, “CV format.” What if I told you, you’re about to feel an overwhelming relief in a second?
Handling multiple calls, signing off documents, and greeting visitors is easy for you. But how about writing an administrative assistant cover letter? See how simple it really is.