

You know your LTV from your NPS and can handle a bunch of queries at a time, never losing your patience or spirit. Get ready to prove it with a perfect customer service resume!
Press 3 to speak to a representative.
On one side, a confused, frustrated customer, struggling to resolve a problem with a service or a product.
On the other, you:
The tireless, empathetic customer service pro about to save their day.
You’re itching to put a headset on and get to work, but your job applications have a sky-high churn rate—
Sounds like there are some critical issues with your resume to resolve first, before you can tackle customer queries!
Don’t worry—
You’re about to write a customer service resume guaranteed to score an FCR with your dream employer.
This guide will show you:
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Sample resume made with our builder—See more resume examples here.
Jennifer Mendez
Customer Service Specialist
Personal Info
Phone: (03) 5372 7466
E-mail: jennymendez@gnail.com
linkedin.com/in/jennymendez
twitter.com/jennymendez
Summary
Friendly customer service specialist with 4+ years of experience in handling inbound and outbound calls and establishing strong customer relationships. At Direct Interactions, Inc., have managed 80 calls a day and provided a positive call experience for 99.7% of customers, according to QC surveys. Handled over 1000+ customer billing data with 100% accuracy. Achieved 95%+ CSAT and Quality score during my tenure with the company. Seeking to provide excellent customer service at TDS Telecom.
Experience
Customer Service Specialist
Direct Interactions, Inc., Brisbane
December 2019–May 2021
Customer Service Specialist
REI, Brisbane
April 2017–November 2019
Education
BA in Psychology
The University of Queensland
2013–2017
Certifications
Awards
Additional Activities
Key Skills
Impressive, right?
Your resume can be just as good. Let’s open a support ticket and get to work—
Here’s how to write a successful customer service resume:
Customer service professionals respond to customer queries and process requests and complaints, as well as resolving service issues. Your customer service resume needs to show your superior communication skills, alongside multitasking and problem-solving abilities.
But before you start filling the page with relevant skills and accomplishments, first you need to make sure your resume format meets every benchmark.
So, here’s how to properly format your resume:
...and you’re ready to start writing! If you’re an experienced customer service pro with heaps of achievements to share, plan for 2–3 pages of content. Otherwise, a one-page resume should suffice.
Did you know that your industry is growing?
The number of professionals working in Australia’s contact centres is expected to increase by over 7% between 2020 and 2025. This means more job opportunities, sure—but also more competition.
Luckily, there are a few tricks you can use on your resume to get ahead of the majority of your competitors. The first one is a killer resume profile.
This is a short introductory paragraph below the header of your resume, providing an overview of your best selling points.
Now then:
Still learning the ropes of query resolution and handling complaints? Write a customer service resume objective: it highlights your transferable skills and achievements from other fields that you can translate into your work in customer service.
Been working the lines so long you feel weird without your headset on? Pick a resume summary and include the best bits from your resume.
Here’s how to write a job-winning resume profile:
Connection lost?
No worries—
Writing a profile can be tough. Skip the profile for now and come back to it once you’ve filled out the other parts of your resume.
The work history section is your resume’s equivalent of a knowledge base about your qualifications:
So there’s no way you can blow it.
Don’t worry, though—there’s a method for this, too!
Here’s how to create the best work experience section the recruiter will see all week:
Ace!
A work history section like this won’t cause any complaints, you can be sure of that.
Now for something even easier:
Many customer service jobs in Australia don’t require a degree—
But that’s not a reason to skip your education altogether on your resume. Recruiters will notice it’s gone walkabout.
There’s no need to make life hard for yourself, though:
If you have 2+ years of experience as a customer service professional, just list your highest level of schooling, complete with the school name and dates of attendance.
No experience? No problem:
Enhance your education section with bullet points featuring:
By adding these extra bits of information, you can make sure you hit relevant customer service keywords on your resume.
When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building a professional resume template here for free.
When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better.
Efficient, friendly customer service skills border on a superpower. Not only do you juggle heaps of tickets and queries and complaints at once, you keep your cool while you’re at it—
Even though not all customers understand you’re on their side, to put it mildly.
You can’t do a demo to prove to your new employer that you’re a customer service superhero:
But you can do the next best thing and add the right key skills to your resume to show you have what it takes. Here’s how to choose the best ones:
Like this:
That’s all, right?
Not quite.
Before you call it a day, add some extra sections to your resume to make your job application stand out even more.
Here’s what you can include:
These sections are not mandatory, but they might just tip the scales in your favour!
Last but not least, include the details of two professional references at the bottom of the final page of your resume. You can also simply use the phrase References available upon request (but be prepared to actually provide them when the recruiter gets in touch with you!).
Yes, yes—
No one likes writing cover letters. But the unfortunate truth is that unless the job ad states otherwise, you need one.
The good news? It’s not that difficult, and you can use it as an opportunity to show off your communication skills.
Here’s how to write a job-winning cover letter for customer service jobs:
Like customer service reps, recruiters are busy people. A one-page cover letter will completely suffice.
Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:
See more cover letter templates and start writing.
And there you have it—
One excellent customer service resume guaranteed to reach 100% CSAT.
Thanks for reading! Is it difficult writing an objective for a resume in customer service? Perhaps you can offer some tips of your own on what customer service resume skills to include? Drop us a line in the comments below!
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