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Dispatcher Resume Examples (with Job Description Sample)

Dispatcher Resume Examples (with Job Description Sample)

Your job is to communicate clearly and effectively. From emergency 911 desks to freight operations, follow this complete guide to dispatch the best resume they’ve ever seen.

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Dispatcher Resume Sample


Michael Spencer

911 Emergency Response Dispatcher

(347) 777-3322


Summary of Qualifications


Effective emergency 911 dispatcher with over 3 years experience with high-demand EMS systems. Prior, 2+ years experience as a trucking and freight dispatch coordinator. NYS DOH BLS-FR certified. Seeking to leverage top communication skills and 1,000+ dispatched calls to become the 911 dispatch lead for the NYPD-North Division.


Work Experience


Emergency 911 Dispatcher
March 2016–June 2019
NYS Emergency Response, Yonkers, NY

Key Qualifications & Responsibilities

  • Dispatched over 1,000 police, firefighters, or medical emergency personnel as necessary and appropriate in response to citizen calls.
  • Prioritized calls and emergency SMS messages by importance and urgency.
  • Determined most appropriate traffic routes for emergency response vehicles.
  • Maintained awareness of emergency vehicle locations at all times to keep cross-agency communication clear and effective.
  • Recorded all calls, SMS texts, emergency and non-emergency responses, and other actions in both written and digital formats.

Key Achievements

  • Awarded the 2018 ”Team Member of the Year” prize from the American Dispatcher Association.


Trucking & Freight Dispatcher

January 2014–March 2016
Emerson Freight & Logistics, Brooklyn, NY

Key Qualifications & Responsibilities

  • Scheduled truck drivers, delivery vehicles, best traffic routes, and ideal delivery windows and timeframes as necessary.
  • Accepted consumer and business client phone calls and emails to coordinate delivery schedules and logistics.
  • Generated bills of lading, freight invoices, and delivery receipts, while maintaining records of all transactions and deliveries.




Bachelor of Science in Criminal Justice

Brooklyn College, Brooklyn, NY

Graduation: 2013

Relevant Coursework: Criminology, Drugs and Crime, Crime Mapping, Pattern Analysis, Criminal Profiling, Measurement and Analysis, Criminal Procedures, Human Trafficking, Cultural Diversity, Police & Community, Emergency Services Response, Professional Communications.


Key Skills


  • Excellent Communication (Verbal, Written) & Listening
  • Empathy & Compassion
  • Dispatching Console & Switchboard
  • Radio & Telephone Console
  • Multitasking Skills
  • Prioritizing Calls Based on Urgency and Importance
  • Computer Aided Dispatch System
  • Calm Under Stressful Situations




  • Emergency Number Professional Certification, National Emergency Number Association
  • Emergency Telecommunicator Certificate, National Academies of Emergency Dispatch
  • Public Safety Telecommunicator (PST) Certification, APCO
  • Freight Broker Dispatcher Training Certification, American Logistics Academy
  • New York State Department of Health Basic Life Support First Response (BLS-FR)




  • 2018 Team Member of the Year, American Dispatcher Association




  • National Emergency Number Association (NENA)
  • National Academies of Emergency Dispatch (NAED)
  • Association of Public-Safety Communications Officials (APCO)
  • American Logistics Academy (ALA)




  • Spanish (Latin American): Professional Working Proficiency


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Christian Eilers
Christian is a career expert who has been writing for Zety since 2017. From job hunting to acing interviews to settling in on the first days at a new career, his guides cover the entire career spectrum.
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