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Case Manager Resume Sample
Summary of Qualifications
Dependable case manager with 5+ years of experience with helping families, child services, mental health, and general social work. Saved over $75,000 by locating and implementing alternative social programs and government grants. LCSW and NYS certified. Seeking to build upon successful past experience to grow with NYCSSC as the new lead case manager.
Social Work Case Manager
May 2015–May 2019
Family Service Society of Queens County, Long Island City, NY
Key Qualifications & Responsibilities
- Assigned, monitored, administered, and organized social work cases of over 35 individuals and families.
- Maintained all relevant and necessary files, documentation, and paperwork regarding participating individuals and families.
- Evaluated and recommended appropriate social programs, federal grants and refunds, and benefit packages.
- Administered cases involving guardianship, well-being, financial burden, and housing needs.
- Placed 12 young children into permanent foster care homes.
- Found alternate social programs and government grants which saved the department over $75,000 in 4 years.
- Awarded “Award of Service Excellence (AOSE)” by the CMSA for 2016.
Mental Health Case Manager
February 2014–May 2015
Manhattan Welfare Associates, New York, NY
Key Qualifications & Responsibilities
- Counseled and mentored at-risk clients of all age levels, from teenagers through to senior citizens.
- Identified, discussed, and worked to alleviate a variety of mental health and psychological issues.
- Referred clients to dependable outside resources and programs if and when necessary and appropriate.
Bachelor of Science in Psychology
New York University, New York, NY
Relevant Coursework: Social and Community Services, Human Services for Families, Case Management Fundamentals, Introduction to Social Work, Substance Abuse Case Management, Criminal Justice in the New Millennium, Rehabilitation and Recovery.
Certificate in Community Case Management
University of California Online Program
- Negotiation & Collaboration
- Cultural Sensitivity & Diversification Awareness
- Compassion & Empathy
- Time Management
- Communication & Listening
- Licensed Clinical Social Worker (LCSW)
- Case Manager Certification (CCMC)
- Certified in Care Coordination and Transition Management (CCCTM) Certification, Medical-Surgical Nursing Certification Board (MSNCB)
- 2016 Award of Service Excellence (AOSE) by the Case Management Society of America (CMSA)
- Case Management Society of America (CMSA)
- Italian: Native Proficiency
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Sample Case Menager Resume—See more templates and create your resume here.
Check out these other related resume guides:
- Caregiver Resume: Example & Complete Guide
- Nursing Resume: Example & Complete Guide
- CNA Resume: Example & Complete Guide
- Social Work Resume Sample & Complete Guide
- Occupational Therapy Resume Sample & Complete Guide
Now, here’s how to write a case manager resume:
1. Choose the Best Format for Your Case Manager Resume
Case managers work with patients needing assistance in a diverse array of areas, such as substance addiction, nursing, mental health, social work, correctional work, and more. The purpose of your case manager resume is to show off your skills which include gauging care, budgeting, planning, facilitating, evaluating medical needs, optimizing human services, and monitoring patient’s health.
A good case manager is always organized.
Give them a resume that shows you are, too.
Follow these rules to have a top-notch case manager resume format:
- A professional header starts with your address in a resume and other details.
- Divide the various resume categories into sections with bold headings.
- Use a professional resume format. The chronological resume layout is usually best.
- Pick from good resume fonts, which are those that are easy-to-read.
- Resume PDF or Word? Send your insurance or RN case manager resume as a PDF unless they specifically tell you to send a Word doc in the job description.
Pro Tip: Writing an entry-level case manager resume? If you’re writing a resume with no experience in case management jobs, give your past experience using bullet points and achievements which still show case manager-related responsibilities and skills.
2. Write a Case Manager Resume Objective or Summary
We begin with a profile on a resume.
This introduction paragraph is either a resume objective or resume summary. It is 3–4 lines long and gives the employer an elevator pitch on your case management experience, social work skills, and career goals.
Unlike the tedium of a crushing caseload, it has to make them sit up and take notice of your eligibility immediately.
Use the career summary when you’ve got years of case manager experience. The summary statement gives them a quick look at your related skills and experience. On top of that, it includes a numbered accomplishment to prove you’re the best pick for the job.
Use the career objective when you have little or no case management experience. A career objective gives them a brief statement on how your goals align with theirs. Like the summary, it still provides them with a key win to quantify your skills.
Pro Tip: Don’t write your case manager resume objective or summary statement first. Instead, save it for last so you have the entire resume prepared to help you decide the most eye-catching items to place in the heading.
3. Create the Perfect Case Manager Job Description for a Resume
Relevant work experience, whether for a social services case manager or mental health case manager resume, is important to get just right.
With that said—
Here’s how to ace your case manager job description:
- Place your most recent job first, followed by the next, etc.
- Business position titles go on top. Below that are dates employed, the organization’s name, and 5–6 bullet point entries listing relevant case manager duties.
- Use strong resume words (e.g., managed, organized, etc.) to begin each bullet point entry.
- Don’t give standard job duties. Use numbered achievements (like in your heading statement) to prove your skills are as great as you say they are.
Pro Tip: No case manager supervisor wants a generic resume. Show them adaptive behavior by tailoring your resume to this specific case management job.
4. Make Your Case Manager Resume Education Section Shine
When writing education in a resume, show an alternate level of care.
Talk up the nursing, psychology, and counseling coursework in a way that makes them certain you’re the one for the job.
Here’s how to nail your education resume section:
- Start with your highest degree. Add the degree name, then the university name below that, and then your graduation date.
- Include extras relevant to case management jobs, if any, such as academic accomplishments, relevant coursework, and publications.
- Since you’ve completed university, don’t add high school on your case manager resume.
Pro Tip: Case management certification requires a bachelor’s degree, at least. However, if you earned that certificate via your coursework, still list that certification in a separate resume section so the hiring manager readily sees it.
5. Highlight Your Case Management Skills on a Resume
The job outlook of social workers, including case manager jobs, is set to increase by 16% between 2016 and 2026 in the US, itself.
That’s almost 110,000 new case managers competing against you for the role.
To get the job, show them your case manager skills are up to the task with an awesome skills list on your case management resume.
The skills needed include:
Required Skills of Effective Case Manageers
- Negotiation Skills
- Mental Health Diagnoses
- Rehabilitation & Recovery Programs
- Cultural Sensitivity
- Diversification Awareness
- Compassion & Empathy
- Works Well Under Pressure
- Effective Communication Skills
- Management Skills
- Project Management Skills
- Decision-Making Skills
- Teamwork Skills
- Time Management Skills
- Critical Thinking Skills
- Interpersonal Skills
- Problem Solving Skills
They’ll deem your resume a catastrophic injury if you just take that list, add it into yours, and call it a day.
Here’s what to do instead:
- Gather together a list of skills you have related to case management and social work.
- Don’t forget to include both hard skills and soft skills in your skills list.
- Get out the social work case manager job description and keep it open.
- Underline case management skills and social work abilities they’re looking for—those are the best keywords to use on a resume for case manager jobs.
- If one of the skills you underlined matches something on your skills list, put that on your resume.
To get some ideas for a case management and social work skills list, check out the official CCM certification glossary.
Pro Tip: Case manager skills are a fine balance between hard skills (outreach, assessment) and soft skills (empathy, time management). To convey your soft skills, make use of the cover letter to go more in depth.
When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building your resume here.
When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better.
6. Add Other Sections to Your Case Manager Resume
You’ve got a good case manager resume so far.
When the supervisor is ready to evaluate outcomes, they’re looking for a great resume.
So, stand out by including additional resume sections to put yourself above the other candidates.
Here are a few excellent extras to add to a care manager resume:
- Languages on a resume
- Certifications for a resume
- Professional achievements
- Hobbies and interests
- Licenses & memberships
- Resume volunteer work
7. Attach a Case Manager Cover Letter to Your Resume
Do you need a cover letter for case management jobs?
Well, most employers say a resume without one just won’t cut it.
Whether you’re becoming a family case manager or nurse case manager, don’t dare skip cover letters for case management.
Here’s how to make a case manager cover letter:
- First, determine the proper cover letter format.
- The best way to start a cover letter is with a compelling introduction.
- Detail your social work and case management skills and experience.
- Prove your achievements by using numbers to quantify them.
- Use the cover letter closing paragraph to deliver a call to action.
Have any questions on how to write a case manager resume? Not sure how to talk about social work skills, case management certifications, or quantifying accomplishments? Let’s chat below in the comments, and thanks for reading!