Motivational business manager with 6+ years of experience. Skilled in coaching, budgeting, and leadership. Seeking to raise revenue, boost efficiency, and lower costs at Greener Reentry Services. At Tafalla West Inc., grew clientele 25% in 20 months through four-part strategy of service streamlining, sales training, outreach, and marketing. Increased revenue 15% per year through direct cold call campaign.
CEO and Business Manager
Tafalla West, Inc.
Jan 2013–May 2019
Ran a business with $1.1M in annual revenue and 25 employees at a profit for 5 years.
Increased clientele by 25% in 20 months through four-part strategy.
Streamlined service offering by surveying 150 top clients, gathering feedback, and recrafting product list. Increased customer satisfaction survey scores 28%.
Created and conducted sales training program that increased average revenue of 15 sales reps by 22%.
Implemented a cold calling campaign that raised revenue 15% per year.
New England Outdoor Center
Feb 2011–Jan 2013
Increased profit for a summer retail store from $48,000 per year to $78,000 per year.
Trained 10 retail employees in sales and customer service best practices.
2007–2011 CU Denver Business School
Bachelor of Science in Business Administration
Pursued a passion for business management coursework.
Vice President of Student Government, 2010–2011.
Technical Skills: Computer skills, training, hiring, business knowledge, marketing
Tom Gerencer is a career expert who has published over 200 in-depth articles on Zety. Since 2016, he has been sharing advice on all things recruitment from writing winning resumes and cover letters to getting a promotion.
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