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Salesforce Administrator jobs are growing at 400% annually and have an average salary of $91,000 (according to Salesforce).
You’re not the only admin professional with the idea of snagging one of those jobs.
You need a Salesforce admin resume that’ll convince the hiring manager you’re a Salesforce MVP-in-training. So here’s a resume-writing trail just for you.
Read on and you’ll see a job-winning Salesforce admin resume sample and a guide to write one of your own.
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Sample Salesforce Admin Resume Template
Summary of Qualifications
Certified Salesforce admin with 4 years of experience helping teams solve problems with Salesforce and 8 years of experience in administration. Eager to manage and optimize the Salesforce ecosystem at MarketMoon to discover game-changing insights and drive growth. Contributed to a 17.2% increase in annual sales at Waygo.
Waygo LLC, Phoenix, AR
November 2016–June 2020
- Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows.
- Performed QA testing after Critical Updates to transition customer data smoothly to retain performance and usability of Salesforce.
- Trained sales reps on CPQ, creating efficiencies that made the sales process 24% faster.
- Integrated Marketo, Oracle EBS, Drupal, Netsuite and other cloud-based tools to satistifce business needs.
- Assisted senior sales managers with building custom reports, orders, and invoices.
Junior CRM Administrator
City Medical Center, Boise, ID
June 2012–September 2016
- Designed scripts to clean data before migration to the Salesforce cloud ecosystem.
- Created and maintained user profiles, workflows, dashboards on Salesforce and other CRM software.
- Set permissions for users using Object-Level and Field-Level security best practices.
- Implemented solutions to resolve system errors and data issues to avoid downstream effects on marketing or sales teams.
- Trained employees on the Lightning App Builder and other CRM tools/applications.
Bachelor of Business Administration
University of Texas, Austin, TX
Graduated: May 2012
- Salesforce platforms: Sales Cloud, Marketing Cloud, and Service Cloud
- Skilled in process automation and system configuration
- Passionate about optimizing office productivity
- Salesforce Certified Advanced Administrator
- Business Administration Specialist (Superbadge)
- Lightning Experience Reports & Dashboards Specialist (Superbadge)
Hobbies and Interests
- Volunteer as a mentor at the Boys and Girls Club.
- Organize a biweekly family-friendly bike ride around downtown Phoenix.
Here’s how to write a Salesforce admin resume that gets interviews:
1. Choose a Great Salesforce Admin Resume Format
A Salesforce admin maintains the company’s Salesforce customer relationship management (CRM) platform, assists users in using the system, and stays up to date on the platform’s newest features, capabilities, and updates.
And the point of a Salesforce Admin resume is to show the hiring manager that you have the knowledge and experience to ensure a team can use the Salesforce platform to its maximum potential.
As a Salesforce Administrator, you’ll be expected to create reports, organize dashboards, and solve any problems in the CRM that may arise. That means you’ll be expected to be organized in other ways too—like on your resume.
Here’s some tips on how to have the best resume format on your Salesforce admin resume:
- Consider the different types of resumes out there, but know that the reverse chronological resume format is the best template for most candidates. Long story short, it lets you highlight your experience.
- Create a resume title/headline at the top with your name, address, phone number, email, LinkedIn, and Trailhead profile.
- Note: If you are applying for jobs in a different city, you can put your address on a resume like this: “Relocating to Austin, TX in Fall 2020”.
- Stick with the standard resume conventions: 1” resume margins and a resume font like Calibri, Helvetica, or Georgia.
- Send your resume as a PDF (unless a Word doc is specifically requested). That way your resume layout won’t look out of whack on a different computer.
Pro Tip: Keep your Trailhead profile up-to-date and include it in your resume header. According to Zety’s HR statistics, 59% of recruiters use search engines to look up candidates. Make it one step easier for them to find your professional presence online.
2. Catch Their Eye With a Salesforce Admin Resume Summary or Objective
Good news! You don’t need a technical background to become a Salesforce Administrator.
The bad news...
That means anyone who gets certified can start applying for Salesforce admin jobs. In other words—you have quite the competition.
A resume profile below your header is the perfect way to catch a recruiter’s eye. In just a few sentences, you can seem like a Trailhead Ranger surrounded by Scouts.
Resume profiles can either be a resume summary or a resume objective. Here’s how to decide which to write.
Write a professional resume summary if you already have 2+ years of experience as a Salesforce admin:
- Start with a sentence with a word to describe yourself and then mention how much experience you have.
- Summarize the highlights of your relevant experience as an admin in up to 3 sentences. Use numbers to quantify how your accomplishments translated into success.
Write a professional resume objective if you don’t have any experience yet:
- Describe yourself by mentioning your education and that you’re Salesforce-certified and what you can offer the company.
- Explain why your skills make you a good fit with up to 3 sentences. A tailored resume objective should include all the most important aspects of your background.
Pro Tip: Because a resume introduction is your highlight reel, they’re often easiest to write after you’ve finished the rest of your resume.
3. Use the Salesforce Administrator Job Description to Your Advantage
Earning badges on Trailhead and getting certified can set you apart. But at the end of the day, hiring managers want to see hands-on experience with Salesforce.
How do you know what experience the HR manager wants to see? By studying the job description.
Here’s how to write about professional experience on your resume:
- List each job you’ve held, starting with your current or previous position and then going backwards in time. How far back should a resume go? If you’re going for a senior position, you can go back 10-15 years assuming it’s all relevant experience.
- Add the job title, company, location, months of employment, and up to 6 bullet points for each entry.
- Spend more ink on your achievements rather than your duties and responsibilities. Everyone has the latter.
- Let action words do the talking.
- Tailor your resume to the job position by identifying the skills and responsibilities found on the job description, and then including all the ways in which you fit the criteria.
Pro Tip: One common, but tricky question: Should you include irrelevant experience on your resume? The answer: Often experience isn’t as irrelevant as it may at first seem. Even if you used a different CRM or were in sales/marketing rather than administration, if you tailor this section right, the experience can look great.
4. Educate HR With Your Salesforce Admin Resume Education Section
Funny enough, the way you list education on a resume depends on your experience.
If you have plenty of relevant Salesforce experience, you can go light when listing your degree on a resume. That means putting it below your experience and including the:
- Name of the college or university
- Date of graduation
If you are fresh out of school or lack on-the-job experience with Salesforce, you can put your education above the experience section and go into more detail, with:
Pro Tip: Leave GPA off your resume unless it was higher than a 3.5. It’s not necessary and will likely do more harm than good.
5. Flash Your Salesforce Admin Skills
Salesforce is continuing to dominate the CRM market, which means all those hours earning badges on Trailhead won’t be going to waste. Now you just have to put those skills where the hiring manager can see them.
Here’s how to put skills on a resume:
- Write down all the skills you have: soft skills, hard skills, and any transferable skills you’ve picked up during your career.
- Study the Salesforce admin job description and incorporate the key skills mentioned on it throughout your resume.
Here are skills that feel right at home on a Salesforce Admin resume:
Salesforce Admin Resume Skills
- Leadership skills
- Technical skills
- Project Management skills
- Business Analysis
- Administrative skills
- Business administration
- Task management
- Time management skills
- Data analysis
- Presentation skills
- Problem solving skills
- Organizational skills
- Computer skills
- Communication skills
- Interpersonal skills
- Conceptual skills
- Collaboration skills
Pro Tip: To freshen up on your Salesforce admin skills, check out the Salesforce Admin YouTube channel. The channel has webinars, educational videos, and troubleshooting tips. If listening is more up your alley, try the Salesforce Admin podcast.
When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building professional resume template here for free.
When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better.
6. Seal the Deal With Additional Sections on Your Salesforce Admin Resume
Show recruiters that you can keep Salesforce running smoothly in turbulent waters by adding a certification section to your Salesforce Administrator resume. If you’re not yet certified, check out this guide from Salesforce.
Here are some other sections you can put on your resume:
7. Seal the Deal By Attaching a Cover Letter With Your Salesforce Admin Resume
What's a cover letter for anyways? It’s main job is to add a little background to your resume and address any questions the HR manager might have.
Not sure where to start? Here’s how to write a cover letter:
- Start with a professional cover letter layout or choose a modern cover letter template that suits your needs
- Address it to the HR manager, using their name. If you can’t find their name anywhere, use "Dear Hiring Manager".
- Write a cover letter introduction that grabs their attention and makes them want to read more.
- Tailor the cover letter so that you explain why your experience and skills make you a good fit for this position.
- Close off the cover letter with a call to action, asking for an interview.
Pro Tip: Almost there! Now you just need to follow up on the job application with an email or a call. This little bit of effort can go a long way.
Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:
After you’re all done, find a family member or friend to give your resume a critique.
And then you’re good to go!
Best of luck job hunting! Do you have questions on Salesforce Admin resumes? Maybe your career situation is a little tricky? Let us know in the comment section. We try our best to assist everyone.